This is an amazing place to retreat. Everything was just right... the drinks, the meals, the breakfast, the beach, the attentive staff, the comfortable room, the grounds, the location etc etc etc. We will be back!
- Free Parking
Stayed in room 2 and penthouse recently, the P HM is super cool. two levels, bar, jacuzzi and amazing views. Very lovely, professional boutique hotel with only 8 rooms, amazing restaurant and bar, complimentary breakfast, beach front south of town.
Three minute taxi to town, quiet and lovely, attentive staff and owner. Frequently they host salons in their living room filled with interesting people.
I don't think I will stay elsewhere, ever.
On our first evening in PV, we decided to give the bar at Casa Karma a try. We arrived at Happy Hour.
The ambiance, pool & ocean views, the comfortable cushioned chairs, & the service at the bar was top-notch. I enjoyed my first Lemon Drop except for the sugared rim on the glass. For my second HH drink, I asked for no sugar. By the time I was half way through my second drink, I had quite a wobble on. Time for some food & water! We ordered a lovely light guacamole that was almost like a avocado mousse. Then, I wandered down to the Meditation area. I could see that it would be the perfect spot for practicing "being in the moment."
We recently stayed at the Casa Karma and our experience was decidedly mixed. Given the price we were paying and the glowing reviews on Trip Advisor, we were expecting an exceptional experience. Casa Karma provided quite an ordinary experience.
First the good things:
- The location is beautiful. Our room, the pool and most of the restaurant look out over the ocean. It was peaceful and we saw whales and dolphins on a regular basis.
- The hotel is very small (only 8 rooms) so we often had the small pool area to ourselves, which was very relaxing.
- For the most part, the staff were warm and friendly.
- It is a very quick taxi ride into Puerto Vallarta.
- The kitchen struggled to provide basic service. When we arrived, we were told that you had to sign up for dinner, including picking your menu items. But no one could locate the menu! When it was finally found, we signed up as required. When we came down for dinner, the waiter was clearly surprised to see us. It took hours for us to get our dinner and it really wasn't worth waiting for (it was the least memorable of all the meals we had in Puerto Vallarta).The waiter apologized, saying that he wasn't actually a waiter, but the marketing manager. Apparently, they are going through a major transition, and let many of their staff go, right before high season. It did seem that most of the staff were new and struggling to meet demand.
- These issues with the restaurant continued throughout our stay. A continental breakfast is included but you can also order from the menu. My husband tried to do that one morning. Again, the comical routine of trying to locate the one menu. Then the waiter took so long to come back to take his order, that he gave up and had the continental breakfast. We saw other guests go through that same routine. A similar thing happened at lunch. We ordered nachos with chicken. It took forever, and they forgot the chicken (although they tried to charge us for it). Again, an apology. Apparently, the kitchen was overwhelmed preparing for an event that night. There were a lot of excuses for sub-par service at this place. Another couple staying there gave us the good advice not to eat there but to go to the hotel next door. They were right -- we had several good lunches and dinners at the Hotel Lindomar, with prompt service.
- You don't feel pampered at Casa Karma. For example, no one tells you about where the continental breakfast is and that you have to help yourself to it. We sat at a table for a while before a staff member finally told us that. A few days later we had to tell another couple about the process. (They were wandering around looking lost and approached us to ask about how they could get breakfast.). It's not a big thing, but at a high-end boutique hotel, you expect to be well looked after. At Casa Karma, the feeling is much more laissez-faire -- figure out how the breakfast system works on your own, get your own breakfast, try to locate the one menu if you want anything more.
This review may seem picky, as if we are hard to please.That's not the case, and I usually give good reviews on Trip Advisor. The issue here was that we willingly chose a very expensive place to stay, because it looked beautiful and had such wonderful reviews. Maybe we caught them at a bad time, but Casa Karma provided a very ordinary experience for a lot of money.
This property is beautiful. The staff is very helpful and couldn't do anything else to make our stay better. They are however currently transitioning staff and that was a little rocky. The check in was not very informative so we just kind of aimlessly roamed around for answers. The snacks from the bar and the drinks were excellent. The dinner was good but not incredible. Jesus and Orlando in the bar were the best. They were so helpful and friendly through our whole stay that we really felt like their only job was to make us happy. The pool is small but adequate. The rooms and the views are outstanding. The wifi needs a lot of help. I only had to work for about 15 minutes a day and the wifi just was never working. It made for a very stressful time away from work. I believe this place can be a little better and will be perfect.
We experienced an intimate dinner at Casa Karma prepared by world class chef. This resort offers a unique experience with breathtaking views. Great for a wedding or an event. They also offer a day pass so that you can check them out.