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Reviewed 18 January 2018 via mobile

My husband and i's last night. I want to tell you it's a horrible place, don't come here but it would be totally selfish of me. We LOVE this place and we will be back. The room we got was small with a double bed but that's what we asked for. The rooms are VERY CLEAN! But that isn't the draw. It's the young lady Ana that will bring us back and the staff. Location was what we wanted. Even the all night neighboring barking dog won't keep us away from this place next time. Ana, you are the best!

Stayed: January 2018, travelled as a couple
3  Thank Nreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica U, Propietario at Hotel Casa de la Palma, responded to this reviewResponded 28 March 2018

Dear guest,

We really love your comments about us! Ana and the staff at Casa de la Palma want to thank you for such a great note. You give them motivation to continue working on what they love the most, serving.
We feel very sorry for the annoying barks, we apologize for the incoveniences from our neighboorhood. We would like to get rid of them, unfortunately it doesn't depends on us. However, we will keep doing our best in every way we can!
Casa de la Palma will be absolutely happy to have you back soon.
Regards from a very proud owner!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2017

Casa de la Palma is a great place to start or finish your vacation. It is right downtown in the center of Zihua but it is quiet and peaceful at night. The beds are firm but the a/c works well and it is dark and tranquil at night.Jose is an exceptional host. He was most patient with us when we booked the wrong days and waited while we got it sorted. The resident cat loved us and wanted to move in with us, very friendly cat. We used the rooftop hammocks one day to rest and read it was lovely. The pool is very clean and kept in good condition. The shower was meh but its ok we just waited and eventually we got the hot water and the rinse we required. Remember to turn the A/C off when you are not in the room :) It was our first time staying in downtown area and it was a great to really get to know the area better. We felt safe and secure in the location. The housekeeping was wonderful they even left cute town animals on our bed. Thank you for everything!

Room Tip: We chose one of the back rooms that does not face the street. If there is room I am sure Jose will help you out.
  • Stayed: March 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank PamelainVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica U, Propietario at Hotel Casa de la Palma, responded to this reviewResponded 9 April 2017

Dear guest,

On behalf of the staff at Casa de la Palma, I want to thank you for your comments. We appreciate every detail on your review. We are glad to know you were feeling safe and secure with us, it is one of our main purposes.
We will continue working on what we have to in order to improve your experience at Casa de la Palma.

See you soon.

Please receive best regards from all the staff!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2017 via mobile

Hotel Casa De La Palma is a terrific little place to stay in Zihuatanejo.

My wife and I were very impressed with the staff on arrival and through your stay. Friendly, professional and accommodating. The rooms and overall property are kept well and very clean.

Our room was humble but nice and very clean. We had a king size bed and it was comfortable. The air conditioning worked well. Only thing was the water in shower never really got very warm, but we didn't mind because of the temperature outside! I'm sure they would have solved it if we had said something.

The hotel feels safe with the night staff always there and the locked gate.

Location is very central, on a street amongst the locals with fruit stands, pharmacies and other shops, and easy access to taxis and local buses. 10 minute walk brings you to many restaurants and bars downtown Zihua. 5 minutes further and you're at the beach.

The pool is nice to cool off in and the rooftop patio is a great place to lay back on the hammock or rocking chairs and get a view of the surrounding local life.

Staying at Hotel Casa de la Palma felt like we were amongst the locals which we really liked. And the price was very affordable. Amazing value overall.

If you're looking for a simple but clean hotel at a great price, I'd highly recommend Hotel Casa de la Palma.

Stayed: March 2017, travelled as a couple
2  Thank danimaltron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica U, Propietario at Hotel Casa de la Palma, responded to this reviewResponded 9 April 2017

Dear guest,

We appreciate your valuable comments. We are glad to know you were comfortable at Casa de la Palma. We also thank you for the additional comments about the improvements we can make, it is always a pleasure that our guests let us know about this. We will continue working hard to meet your expectations at all.
We hope to have you back at Casa de la Palma.

Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2017

We stumbled across this charming little Hotel while staying in Zihautanejo for the International Guitar Festival. We had originally been booked into another inexpensive downtown hotel, but we weren't happy with the accommodations and set out to find something more to our liking, bit within our lower price range. The Hotel Casa de la Palma was perfect! They had rooms available and we were able to move there the same day. The hotel is simple, but very charming and clearly run with love. Our room was cheerful and clean, with good air conditioning, and Jose went out of his way to make sure that we had what we needed for a pleasant stay. He even brought in a little mini-fridge for us so that we could have cold beer and water available. The small staff was lovely and friendly. The hotel also feels safe, with a security gate that is closed in the day and locked at night. You only need to ring the buzzer after hours and the night security man comes and lets you in. Despite being located in the centre of the town, it was quite quiet at night. The pool is small, but was very clean and refreshing on hot afternoons. I highly recommend this little hotel as a great, inexpensive place to stay and would stay there again.

Room Tip: The higher rooms get a little more breeze if you want to open your windows.
  • Stayed: March 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank jdeleeuw2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica U, Propietario at Hotel Casa de la Palma, responded to this reviewResponded 18 March 2017

Dear guest,

We all were touched by your formidable words, so far I can't find the right words to thank you for such a lovely review. As you realized, we serve with pleasure and love, we definitely value our guests satisfaction and we work hard and happily to improve day after day to meet your expectations.

Casa de la Palma staff appreciate your valuable comments.

We hope to welcome you very soon.

Best regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2017

We stayed at Hotel Casa de la Palma last week and thoroughly enjoyed our stay. Jose was a welcoming host and gave us many recommendations for our stay. The lobby is open 24 hours, so you can come and go as you please. The location is awesome, you can walk to all the shops and restaurants nearby. Our room was immaculate, we had a balcony overlooking the pool. I can't believe the incredible value for this hotel! We liked being in the heart of town, close to the market. The hotel is very secure. I am hoping to return soon!

Room Tip: Ask for a room overlooking the pool
  • Stayed: March 2017, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank smilexpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica U, Propietario at Hotel Casa de la Palma, responded to this reviewResponded 18 March 2017

Dear guest,

I really enjoyed reading your formidable comments. Reviews like yours give us a good reason to love what we do and to always improve as much as we can.
Please receive regards from all the staff who is always pleased with these wonderful comments.

We hope to welcome you soon!

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