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Reviews (150)
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Reviewed 31 January 2017

We visited the hotel in November 7th, 2016, we were very hungry and asked if they had room service and they said yes, when we try to make an order they told us, that restaurant was closed. We told them that we wanted to leave and they didn't reimburse our money. We left any ways. It was awful.

  • Stayed: November 2016, travelled with family
    • Value
    • Location
    • Service
2  Thank omzbamf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArturoLunaR, Director de Relaciones con Clientes at Hotel Puerta Del Sol, responded to this reviewResponded 3 February 2017
Google Translation

Buen día, señor Martínez: expondremos su caso ya que así lo desea. Llegó al hotel a las 10.15 de la noche del día 7 de noviembre. Le preguntó al botones que lo acompañó a su habitación a qué hora cerraban el restaurante porque estaban muy hambrientos y el botones le dijo que recibían a los comensales hasta las 10.30 y cerraban a las once. Se presenta a las 10.40 en la recepción hecho una furia porque en el restaurante no le quieren recibir pedido a la habitación y se le explica que a las 10.30 el restaurante deja de atender pedidos porque se cierra a las once que es la hora a la que sale el transporte de personal pero en recepción cuentan con una carpeta de opciones de locales de comida de los alrededores por si quieren pedir algo a la habitación. El cliente se molesta y dice que si no se le va a dar de cenar no quiere quedarse en el hotel. El recepcionista le dice que no puede hacer la devolución del cargo porque ya está ingresado pero le insiste en que hay otras opciones para cenar en los alrededores del hotel. En palabras del recepcionista "el cliente se puso furioso y me insultó y me amenazó con llamar a sus contactos para que le devolviera su dinero. Luego me pidió mi nombre completo, el nombre del gerente del hotel, se regresó a la habitación, recogió sus cosas y se fue". Es una pena que ocurran este tipo de situaciones tan incómodas y que se usen las redes sociales para exhibirlas. Este caso sucedió hace tres meses y no entendemos tampoco la necesidad de abrir una cuenta en TripAdvisor exclusivamente para contar este desafortunado incidente. Confiemos en que la situación quede aclarada para el resto de nuestros clientes y potenciales clientes. Un saludo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2017 via mobile

I stayed in the queen room, the room is a bit small but well organized. Beds are very comfortable. I stayed for two weeks and was very pleased with the staff. They are very friendly and always eager to help. The food in the restaurant and valet parking are very good. The location is very ideal because it's close to a Main Street and easy to navigate from. I definitely recommend this hotel for anyone that is looking for a good nights rest and friendly service.

Stayed: December 2016, travelled as a couple
1  Thank joseavelar1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2016

The room me and my boyfriend were staying at was relatively clean. Although we both thought the bed was awfully hard and the bathroom had a peculiar smell.
Well, nothing we couldnt tolerate. The problem started at night when the rain came. The roof had a massive leak! And all our stuff was on the floor, wet! Including shoes. I woke up because of the wattery noise!!! When i call the desk they only send a guy to our room with towels and a bucket!!! (!!) and they denied us another room untel both my boyfriend and I get totally pissed!!!!
Spare yourself troubles of this kind and look after another hotel.Specially if thereis rain expected!

  • Stayed: June 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TehuanaSueca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2016

I spent in Puerta del Sol 5 days for business. The place is good for families, since it has a good swimming pool in its park besides the appartments. Rooms are very basics but are large and the service is good. Also the personnel at the reception is very kindly and helpful. The breakfast is not amazing like in such luxurius hotles, but I have enjoyed a lot the real mexican style of the dishes. I can advise to visit this hotel for travellers. Is not good for business because it's a family hotel and there are not meeting rooms.

  • Stayed: December 2015, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Joe_Bistecca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2016 via mobile

Second time at this small, VERY clean, charming, quite spot!!! Loved it! The staff is lovely and very helpful!
The breakfast that's offered in the morning is tasty and very convenient to get you started. Great and very inexpensive!
Looking forward to our next trip!

Stayed: February 2016, travelled as a couple
Thank Norma V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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