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Savings alert! 11% below average rates

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Reviews (340)
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All reviewsla minervafront deskmall across the streetgreat locationthree nightsinterior roomwi fiwould stay here againgreat place to staybusiness tripthe hotel staffrecommend this hotelhotel is locatedbreakfast buffetnice hotelmagnovallarta
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17 - 22 of 340 reviews
Reviewed 13 November 2017 via mobile

This hotel has only feather pillows so, if you are allergic make sure to ask to the manager to change them, they have low maintenance on them, really bad! Breakfast buffets quite small, salty and fatty food, make sure your room has no door between the next one, you can hear everything, is just one small bad installed and thin door.

Stayed: November 2017, travelled on business
3  Thank Traveling_C_Pilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017 via mobile

We had a great experience. We stayed five days on October. Maria Isabel and Ricardo reception front desk very professional and friendly. Room were comfortable and with good amenities like safe, closet. We like to go back to Krystal Urban.
For now, Thank you for a great hospitality!

Stayed: October 2017, travelled with friends
Thank Ladislao V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2017

Purpose/length of trip: three nights to explore Guadalajara and vicinity.

We pondered between a hotel in El Centro Historico vs Arcos Vallarta (La Minerva area). After experiencing both neighborhoods, I can now say I may the right choice.

Krystal Urban is a sharp sleek hotel that will visually satisfy you and physically comfort you. The positives far outweighed the negatives but I'll break it down.

The pluses: Contemporary look and feel, attentive staff (seemed like they new us), felt secure (security cameras helped), ample restaurant seating, nice bar/coffee area (next to the lobby), comfortable room with all the necessities (ac, safe, closet with iron, flat screen tv, desk, lounge chair, fridge), fitness center, underground parking, good WI-FI, and location (mall and plenty of trendy restaurants and bars nearby).

The minuses (only two): was not advised of the amenities the hotel had to offer and the noise from a local club was overpowering. It runs starting Thursday to probably Sunday and It will probably have you changing to an interior room. Supposedly this club has been shut down a few times but keeps opening back up.

In summary, we loved our stay and I would recommend Krystal Urban to my friends and family. We wanted to stay in a safe neighborhood where you can walk around at night and this fit perfectly. We used Uber to visit Tlaquepaque, El Centro Historico, and Tequila!

Cheers!

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank bigedr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2017

Nice hotel, clean, well appointed room, all the usual modern conveniences. The hotel staff were very helpful and spoke perfect English. My only complaint is that the towels were rough and frayed around the edges. Also there was essentially no information in the room about the hotel (for example the hours and menu of the restaurant) or the surrounding area.

Stayed: October 2017, travelled on business
Review collected in partnership with this hotel
Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2017

there is nothing to express regarding negative impression. the reception was excellent and the environment very clean. the personnel is very kind and polite. I would recommend the place to others and wish to stay at one of your resorts.

Stayed: September 2017, travelled on business
Review collected in partnership with this hotel
Thank mardocheef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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