We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“comfortable luxury”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The St. Regis Mexico City
Ranked #10 of 312 Hotels in Mexico City
Certificate of Excellence
Reviewed 31 December 2015

From the champagne greeting when you check in to the 24-hour candy bar to the very-well done rooms, this hotel is awesome. The location is great, the staff is very service oriented and friendly and the bar is a good spot to rest before your next adventure (especially the outdoor bar a few stories above street level). Love this place and would stay here again next time we're in the DF!

  • Stayed: December 2015, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank DallasFoodFinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico City, responded to this reviewResponded 4 January 2016

Dear DallasFoodFinder,

Thank you for leaving such a nice review about your experience at The St. Regis Mexico City. It fills us with joy to know you had such a wonderful welcome and stay. We are glad to know you would stay with us during your next visit and are indeed looking forward to welcoming you again.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (997)
Traveller rating
Traveller type
Time of year
Language
  • More languages

215 - 219 of 997 reviews

Reviewed 27 December 2015

A serene, sophisticated, luxurious oasis in the heart of often chaotic Mexico City. We loved our stay- superb service, beautiful rooms, exceptional dining and a convenient location in the heart of Reforma. The personal butler service with complementary all day coffee and packing/unpacking service including complementary pressing (2 items per day) was much appreciated. Our very first meal in Mexico at the St Regis eating alfresco on the terrace was arguably our best lunch in Mexico and that’s saying something considering we ate at some fabulous restaurants.

In the end, service makes the final difference between good and great hotels and the St. Regis Mexico City delivered in spades. In summary a world class hotel, run impeccably.

Two suggestions for management:
1. Improvement with regard to concierge information on getting around Mexico City. The car service at the hotel at USD 40 per hour is very overpriced and the drivers, although English speaking and very polite, basically tourist guides pushing their services. In Mexico City, Uber has excellent, safe and reliable service which we used exclusively after using the hotel’s transport on our first day.
2. The wifi in the hotel was spotty- in both our two rooms we were often required to re-register (about a dozen times in all) which is obviously a problem.

  • Stayed: December 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank AKR1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico City, responded to this reviewResponded 4 January 2016

Dear AKR1,

Thank you for writing such a wonderful review about your experience a The St. Regis Mexico City. We very much agree with your comment about service being the main differentiator between good and great hotels, which is why we have very strict hiring practices, and courses throughout the year in order to make sure our whole team is at the same quality level. We are glad you found your experience so memorable and we assure you we will look into the driver's and the Wi-fi issues you mention. We look forward to welcoming you again soon.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2015

We had a wonderful 5 days at this luxury hotel. Everything was perfect from arrival to departure. The staff were all very nice and friendly and the rooms very comfortable. I would recommend anyone to stay at this hotel you won't be disappointed.

  • Stayed: December 2015, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Stuart S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico City, responded to this reviewResponded 4 January 2016

Dear Stuart S,

We thank you for taking the time to review your stay with us. We are in the business of perfection, and we know our guests deserve nothing less, which is why we are so glad to read your experience at The St. Regis Mexico City was perfect. We hope to have you again soon.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2015

This hotel knows how to provide service. From the champagne offering at check in to the butler service for the suites, they have it down. If you need anything (literally, anything) ask, and they will do their best to provide.Gorgeous lobby, excellent breakfast and bar to boot. The rooms are very nice, but not quite as big as one might expect. The bathrooms are fantastic, though. Finally, the pool and spa are spectacular.

The location is great for Chapultapec park and central points. Traffic is a pain, but the rooms are quiet.

We thoroughly enjoyed our stay and hated to leave.

  • Stayed: December 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank lukejames52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2015 via mobile

This hotel is not overrated. It's not just a bunch of hype or prickly nonsense to fool you into staying. NO IT IS THE REAL DEAL- EXCELLENCE IN EVERYTHING!!!

Great rooms, great staff that is friendly and bi-lingual, great food, great gym, great location, great meeting space, great in the details.

If you are looking for a fine place to stay and everything has to be perfect then this is the place for you.

Stayed: December 2015, travelled on business
Thank PDX-Mdavidb21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernard d, Director General at The St. Regis Mexico City, responded to this reviewResponded 23 December 2015

Dear PDX-Mdavidb21,

It fills me with great joy to read a review such as yours. Thank you for taking the time to post such positive comments regarding your stay at The St. Regis Mexico City. It is our mission to elevate our guests senses to a state of relaxation and peace of mind. Our staff works very hard to fuflfill all of our guests needs, and to make them feel at home. I'm very glad to read you find this hotel to be perfect. I really hope you will visit us again soon.

My best regards,
Bernard de Villèle
Director General

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mexico City hotels
Reforma / Zona Rosa
Four Seasons Hotel Mexico City
Polanco
JW Marriott Hotel Mexico City
JW Marriott Hotel Mexico City
#11 of 312 in Mexico City
1,150 reviews
Polanco
Las Alcobas
Las Alcobas
#2 of 312 in Mexico City
656 reviews
Show Prices
Show Prices
Show Prices
Polanco
W Mexico City
W Mexico City
#23 of 312 in Mexico City
974 reviews
Polanco
Hyatt Regency Mexico City
Hyatt Regency Mexico City
#14 of 312 in Mexico City
2,125 reviews
Marquis Reforma Hotel & Spa
#12 of 312 in Mexico City
1,415 reviews
Show Prices
Show Prices
Show Prices

Been to The St. Regis Mexico City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The St. Regis Mexico City

Address: Avenida Paseo de La Reforma 439 | Colonia Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#4 Spa Hotel in Mexico City
#8 Luxury Hotel in Mexico City
Price Range: $394 - $988 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Mexico City 5*
Number of rooms: 189
Official Description (provided by the hotel):
The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel in Mexico City enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Starwood, Booking.com, Agoda, HotelQuickly and TripOnline SA so you can book your The St. Regis Mexico City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The St. Regis Mexico City Hotel Mexico City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing