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“Extraordinary Hotel with the Best Service”

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The St. Regis Mexico City
Ranked #9 of 312 Hotels in Mexico City
Certificate of Excellence
Reviewed 31 July 2017

Even though we live in Mexico City, we spent a weekend at the hotel to run the city's half marathon and absolutely loved it.
The modern setting in the heart of Reforma Avenue is perfect. Service was amazing. For the entrance where you are greeted with warm enthusiasm to the front desk staff, the concierge, and even the butler, service was just perfect. The kind of service I can remember at the Hong Kong Peninsula for at least double the fare.
Mexicans are well known for great service but this was exceptional.
The room was very nicely appointed with all the modern amenities, digital controls for everything from the lights to the butler. Well kept, the decor is neutral and modern, focused on convenience and the bathroom was perfect with a wonderful rain fall shower head.
We thoroughly enjoyed our weekend away from home and plan on doing more of this in the near future.
If visiting the city, this option has to be the best!

Room Tip: Rooms with a view to Reforma Avenue
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank aphillips61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariajosesaavedra, Public Relations Executive at The St. Regis Mexico City, responded to this reviewResponded 1 August 2017

Dear aphillips61,

Thank you for writing such an amazing review and recommending our hotel.
We strive to ensure that our guest´s experience is unique and perfect, taking care of every detail to immerse you in the luxuriate ambience of The St. Regis Mexico City.
On your next visit, we recommend you try out one of our treatments at Remède Spa so you can relax in our urban oasis.

We will be glad to welcome you back in a near future.

Maria Jose Saavedra
Public Relations Executive

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Reviewed 31 July 2017

We had an amazing 8 day stay at the St. Regis in Mexico City. The total staff was above and beyond expectation. This is a great business hotel but also wonderful for couples and children. The food and service are excellent. The personal butler is icing on the cake. We attended the Wednesday champagne event, with was really fun and interesting. Many thanks for the St. Regis for giving us a home in Mexico City.

Room Tip: Our room was lovely and quiet. Ask for a room on a higher floor away from traffic if available. If v...
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  • Stayed: July 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank pjlm2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariajosesaavedra, lic Relations Executive at The St. Regis Mexico City, responded to this reviewResponded 1 August 2017

Dear pjlm2015,

Thank you for sharing your last experience with us. We are thrilled to hear that we exceed your expectations. The St. Regis Mexico City has a unique culture with anticipatory Butler service and celebratory rituals; one of them is the champagne sabering where we celebrate the transition of the day to the night every Wednesday at 6 p.m. at the Atrium.

We hope to welcome you back on your next trip and offer you uncompromising luxury at the finest addresses in Mexico City.

Maria Jose Saavedra
Public Relations Executive

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Reviewed 31 July 2017

Arriving early in the morning after a very stressful no show for our airport transfer and having to get our own way to hotel the reception were extremely good to us. We went to have a swim in the wonderful pool and have breakfast while our room was being made ready. Nothing was too much trouble. We were given a room as high up as we could so the view was great. The hotel helped us sort out the mess of having no hotel transfer which included ringing Germany to talk to tour operator. The staff were very concerned.
The hotel is wonderfully placed very close to the park as well as a walkable distance to the main square. The area around the hotel has bars and cantinas and it feels safe to walk around. We also had full view of the Sunday closing of the roads when everyone cycles and runs in the roads - great fun and one of the closed roads is just outside the hotel
I must mention the butler service which served the best tea I've had outside the uk ever!! With the time difference I wanted tea very early in the morning - it was a god send !!!
Wonderful hotel with excellent service and great facilities

Room Tip: As high as possible for the view
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Fay E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariajosesaavedra, Public Relations Executive at The St. Regis Mexico City, responded to this reviewResponded 1 August 2017

Dear Fay E,

We are really thankful for taking the time to share your last experience and that you enjoyed your stay with us. In The St. Regis Mexico City we work really hard to offer the best service and exceed our guest’s expectations in every detail. One of The St. Regis values is the address, that’s why you will only find The St. Regis Hotels in the best addresses of the most exclusive cities around the world. We are delighted to read that you especially adore our tea Dammann, it is carefully chosen by our Tea Sommelier.
We will be delighted to welcome you back and show you more of the unique experiences that we offer.

Maria Jose Saavedra
Public Relations Executive

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Reviewed 23 July 2017

Fabulous hotel, right in the heart of the city.
My room was attended to by a butler, all of whom were very professional and helpful! Breakfast, coffees all delivered with a smile and very knowledgeable too.
You must take at least one breakfast in the restaurant, exterior dining as well as interior. Although a buffet style with typical western type breakfast, there was a Mexican style choice as well as omelettes to die for! The gym, indoor infinity pool on upper levels give views of the city, whilst exercising, a real treat to save yourself for dinner.
Relaxed and luxurious. Perfect

Room Tip: All rooms have a great view!
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  • Stayed: March 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank mark g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roman A, Gerente at The St. Regis Mexico City, responded to this reviewResponded 25 July 2017

Dear Mr Mark G,

We are really thankful that you took the time to write this wonderful review and recommend our hotel.
In The St Regis Mexico City, we pursue excellence in every aspect of our service by creating unique and detailed experiences to each and every one of our guests.
We are really thrilled you enjoy the gym and the indoor pool, next time we invite you to indulge yourself with one of our treatments at the Remède Spa, which is at the same level and also offers wonderful views of the city.
We look forward to welcome you again on your next visit to Mexico.

Roman Azuara
Community & Marketing Manager

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Reviewed 23 July 2017 via mobile

I've been staying in several St Regis hotel, and St Regis is one of my most favorite hotel.
But this St Regis in Mexico City is excel the others in terms of service.
The front desk ladies are really friendly, concierge really put a lot of effort on making dinner and tour arrangements. Even the porter and valet service men are all excellent in service.
The hotel itself is off course a St Regis standard so there is no need to complain about. In the afternoon during my stay, at the lobby they serve free popcorn and cotton candy.
Will definitely recommend this hotel to everyone.

Stayed: July 2017, travelled as a couple
Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roman A, Gerente at The St. Regis Mexico City, responded to this reviewResponded 24 July 2017

Dear Martin L.

Thank you so much for such a good review, we are very glad to see that your experience with us was a pleasant one, our hotel stands out not only for its great design, amenities and accommodations but as you did experience, the service of our staff is what really helps us stand out as The St. Regis. Our team's attention to detail and commitment to providing a flawless service to our distinguished guests is our main goal.

We hope to see you back in our hotel soon, so you can explore our newly renovated terrace that will open its doors within a couple of weeks.

Roman Azuara
Community & Marketing Manager.

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Additional Information about The St. Regis Mexico City

Address: Avenida Paseo de La Reforma 439 | Colonia Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#4 Spa Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#7 Luxury Hotel in Mexico City
Price Range: $410 - $915 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Mexico City 5*
Number of rooms: 189
Official Description (provided by the hotel):
The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel in Mexico City enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away. ... more   less 
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Also Known As:
The St. Regis Mexico City Hotel Mexico City

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