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“Excellent Hotel with impeccable service and great location”

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The St. Regis Mexico City
Ranked #10 of 312 Hotels in Mexico City
Certificate of Excellence
Reviewed 24 August 2017

My girlfriend and I had a most enjoyable time here. We were upgraded to a spacious suite on a high floor with a wonderful city view. The Hotel is centrally located and is easily accessible to the various tourist sites. The staff was eager to the please. We also enjoyed the King Cole bar.
A slight negative was that the elevators were a bit difficult to navigate. One elevator took you to the upstairs lobby; then you had to walk to another elevator to go to your room.
General comments: Ubers are plentiful in Mexico City. A knowledge of Spanish is definitely helpful once you leave the hotel.

Room Tip: I liked having a room on a higher floor with an open city view.
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  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank JLBlez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roman A, Gerente at The St. Regis Mexico City, responded to this reviewResponded 25 August 2017

Dear JLBlez,

Thank you for taking the time to tell us about your experience at our hotel. One of our values of the St. Regis Hotels is the address, making it only possible to find our hotels in the most exclusive areas of the most important cities.

We want to comment that our elevators are strategically located so that only guests can access our upper floors where their rooms are, for more security.
We look forward to welcome you back to our urban oasis on your next visit to Mexico with your girlfriend.

Maria Jose Saavedra
Public Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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21 - 25 of 997 reviews

Reviewed 23 August 2017 via mobile

Very great hotel! Butler service including coffee tea at your service 24 hours a day to garments to be pressed per person daily was A1 .. the turn down service is awesome. "Ommar" was a great help every time I passed him. late night Roomservice is amazing food was fresh and hot. Door man helped a lot.. the garlic rice at J&G grill is great. I even had a chance to go to the SPA!!!!

Stayed: August 2017, travelled with friends
Thank jigg2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roman A, Gerente at The St. Regis Mexico City, responded to this reviewResponded 24 August 2017

Dear jigg2016,

Thank you for taking the time to write about your first time in Mexico City. We are extremely happy to hear that everything was above your expectation and you had the chance to visit our spa. In The St. Regis Mexico City we pursue excellence in every aspect of our service by creating unique and detailed experiences, like our St. Regis Turndown Service in which we follow an exact methodology to immerse you in an impeccable atmosphere.

Allow us to have the delight of welcoming you back on your next trip to Mexico. We will love to have you again as our guest soon.

Maria Jose Saavedra
Public Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017 via mobile

We stayed at the St. Regis Mexico City for five very happy nights. Our room was well appointed, clean, comfortable and overlooked the the lights of Mexico City. The staff at the front desk, butler service and room service were always pleasant and helpful. Breakfasts at the hotel we exceptional offering a huge variety of foods, including Mexican fare that was fresh and of high quality. We also had lunches and dinners at the hotel that were equally very good. We did not feel that the location of the hotel was good for sight seeing, but it was very easy to arrange for transportation through Uber. We loved staying at this hotel.

Stayed: March 2017, travelled with family
Thank TheHoudinis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roman A, Gerente at The St. Regis Mexico City, responded to this reviewResponded 17 August 2017

Dear TheHoudinis,

We are really thankful that you took the time to write this wonderful comment. We are really glad to read that everything went well during your stay. We pursue excellence in every aspect of our service by creating unique and detailed experiences to each and every one of our guests.
The St. Regis Mexico City is located in the most important avenue, Paseo de la Reforma, and is near to landmarks such as “El Angel de la Independencia” and “Castillo de Chapultepec”. Making it a place for be seen and for good sightseeing. It is nice to hear that you also enjoy all of your meals, on your next trip back to Mexico City we invite you to discover our new King Cole Bar menu and have dinner at the brand new terrace.


Roman Azuara
Community & Marketing Manager

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Reviewed 15 August 2017 via mobile

We spend 5 days in August.The Hotel is amazing. Fantastic position and amazing food and staff. Room very clean and good, bath linen very smooth.
Also the concierge what a service!! They found in 48 hrs a table @ Pujols one of the best restaurant in the world!!.
Now let's work on the improvements.
- Better isolate the room.. are a bit noise.
- Matress: Maybe time to change.. they "sank" a bit.
- Wi-Fi. Please work on it. Every time need to be reconnected after 24 hrs.
- Elevator at the lobby. Too much to wait ( sometimes 2 or 3 min)

One time is also happened that we was out for 5 hrs from 10 to 15 and nobody clean the room. We call them and after 1 hrs nobody come. Please report this to housekeeping. We are at St.Regis!


I think is important to improove the level, that overall is amazing!!! We loved the city!

Stayed: August 2017, travelled as a couple
Thank Tom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roman A, Gerente at The St. Regis Mexico City, responded to this reviewResponded 17 August 2017

Dear Tom G,

Thank you for taking the time to write about your experience at our beautiful hotel. We are very grateful for your detailed comment, and we will take into account each one of your observations to improve to excellence. The last issue is already reported to our housekeeping department and we'll make sure this does not happen again.

We truly hope to have you soon and exceed your expectations on your next visit.


Roman Azuara
Community & Marketing Manager

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Reviewed 3 August 2017

Trying to unwind after a stressful week, my wife lured me into indulging in a romantic day at the spa. We chose the St. Regis spa following savvy advice from people "in the know". We were escorted into two elevators to reach the secluded spa, after the friendly reception and the required visit to the confined but nice locker room I hit the gym. Nice machines and spectacular city view. My wife went directly to the relaxing pool, surrounded by candles, fruit baskets and the same impressive view. I joined her in the pool. Basking at the view, we were offered champagne, cheese & apples. Things were looking good. Then, two lovely little kids with floaters and big water guns came running and jumped into the jacuzzi with a big happy splash, an even littler kid came strolling behind with an even bigger water gun and a snorkel. Took a turn too fast maybe, hit the floor with that familiar thunk of a noise, all too familiar to us all, poor over concerning parents, got up immediately thank goodness unharmed, and made a run for the pool. With the soundtrack of shark playing in my brain I thought the St. Regis and I have a somewhat different idea of a relaxing pool.
It was explained to us that the "relaxing" pool is actually shared with the rest of the tenants. Some time later we found ourselves sitting in two chairs, offered to enjoy more champagne and cheese while the steam and massage room were being prepped. It would have probably been easy to enjoy the cheese if the chairs weren't in the middle of a very busy hallway.
So we laughed and kissed and hugged each other for another 45 minutes trying to stay warm and positive inside the very nice and cold steam room that had no steam.
After a nice shower we vowed to love everlasting and dined elswhere.

  • Stayed: July 2017, travelled as a couple
    • Service
1  Thank Oscar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mariajosesaavedra, Public Relations Executive at The St. Regis Mexico City, responded to this reviewResponded 4 August 2017

Dear Oscar S,

Thank you for taking the time to share your last experience with us. Let us offer you an apology for the experience you had at our pool. This comment was shared with Daniel, our Assistant Remède Spa Manager, who already informed this issue to the parents and we will make sure that this matter won´t happen again. In The St. Regis Mexico City we take care of every detail in matter to create the perfect experience. Please contact Daniela at daniela.martinez@stregis.com so we can continue to follow up this matter.

Maria Jose Saavedra
Public Relations Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The St. Regis Mexico City

Address: Avenida Paseo de La Reforma 439 | Colonia Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Mexico City
#3 Family Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#4 Spa Hotel in Mexico City
#8 Luxury Hotel in Mexico City
Price Range: $380 - $994 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Mexico City 5*
Number of rooms: 189
Official Description (provided by the hotel):
The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel in Mexico City enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away. ... more   less 
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Also Known As:
The St. Regis Mexico City Hotel Mexico City

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