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Reviews (300)
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All reviewssuzettejuan carlosworld trade centerwtc areamuchas graciaslocation is idealspacious roomspecial thankssafe areatrip to mexico citygreat hotelhot waterthe hotel staffwalking distancesofauberalarm
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Reviewed 10 April 2018

TripAdvisor reviews for this hotel were glowing, and now that I've stayed there, I understand why. It is a gem, and amazingly well priced.

Rooms are large and attractively decorated. Mine had a king-sized bed, a seating area with a couch, two upholstered chairs and a coffee table, and an alcove with a desk, office chair, and bookcase. The bathroom had a large rain shower.

The staff is even nicer than the rooms. Stephany and her colleagues at reception were welcoming and helpful, as were all hotel employees with whom we interacted.

The restaurant was so good at breakfast that we tried it for dinner one night, with pleasing results. It has a small bar where you can go for just a glass of wine or a drink, too. Staff members were friendly, helpful, and willing to tolerate our limited Spanish when we wanted to practice it. When our Spanish faltered, they switched effortlessly to English.

As others have noted, the Isaaya is just across the street from the World Trade Center, so would be very convenient if you have business there. It's farther away from the standard tourist attractions, but keep in mind that you're in a large city and will have some distance to cover from wherever you stay. There is a sitio where you can get a licensed taxi just across the street, or you can ask the front desk staff to call one for you. When you get an honest driver, as we mostly did, fares to the Centro, Chapultepec Park, etc., are very reasonable. (A few drivers used phones or tablets to calculate the fare, which made it three times larger, in the same traffic conditions, than fares on the installed taxi meters. When we asked the hotel about that, we were advised to just ask politely that drivers use the taxi meter. Many of the drivers we used did that without prompting.)

The neighborhood around the hotel felt safe day and night, and the hotel has a front-door security guard and 24-7 front desk staff. I therefore didn't mind the fact that my upper-floor room window (more like a sliding door) could not be locked. If I'd been on the ground floor, though, I'd have considered that a problem.

The bottom line with a hotel is always whether you would stay there on a return visit. Without question, I would stay at the Isaaya.

  • Stayed: January 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank sftraveler41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Director de Relaciones Públicas at Isaaya Hotel Boutique, responded to this reviewResponded 11 April 2018

Dear guest,

We are very thankful with you for writing this beautiful review of your pleasant stay where you could appreciate the amazing room, the delicious breakfast and dinner, the welcome amenities and the service that you had receive from our staff, Stephany will feel so proud about the mention.

As you have noticed, we are located in front of the WTC, nevertheless we are collocating anti-noise windows in the rooms that face to the street. Regarding the problem with the window, we are going to check that it can be locked easily.

We look forward to welcome you back to Isaaya Hotel Boutique in the future, it will be a pleasure to be your host.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2018

The hotel is lovely, newly renovated with updated and spacious rooms. Very clean and centrally located literally across the street for the WTC building. The service was outstanding, all the people were extremely attentive and courteous, from the front desk to room service. Cannot say enough about this wonderful boutique hotel. Only downside is the hussel and bussel outside the street, as the hotel is located in a very busy part of the city.

  • Stayed: March 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank 375rickf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Director de Relaciones Públicas at Isaaya Hotel Boutique, responded to this reviewResponded 11 April 2018

Dear guest,

Thank you for rating us and sending your comments about your recent stay at Isaaya Hotel Boutique. We are glad to know you were happy with the installations, the location, the rooms and also the incredible service provided by our staff. We will be pleased to be your first choice of hospitality in Mexico City.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2018

Beautiful little hotel. Safe neighborhood, excellent service, super clean and wonderful accommodation.Highly recommended and definitely would return on our next trip to Mexico City. If you are traveling from the US, this is the place to stay, without question! Very close public trans but Uber your way around the city!

Room Tip: Roof top terrace with city view. Also patio rooms.
  • Stayed: March 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank KMFJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Director de Relaciones Públicas at Isaaya Hotel Boutique, responded to this reviewResponded 27 March 2018

Dear guest,

We appreciate your detailed about your recent stay at Isaaya Hotel Boutique. It is great that you could appreciate our hospitality as well as the service. It would be so good to receive you again on your next trip to Mexico City.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2018

It was a great stay for us. For a very reasonable price, you get a pretty good luxury hotel on a very nice and safe neighborhood and it is definitely recommended.
Also The staff is very friendly, and hotel has a pretty good restaurant.

  • Stayed: December 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Mehmet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Director de Relaciones Públicas at Isaaya Hotel Boutique, responded to this reviewResponded 20 March 2018

Dear guest,

Thank you very much for sending us your feedback about your recent stay with us. It is really valuable for us to know about this experience in our hotel. We feel happy to know you had a wonderful anytime and enjoyed our guest service. It would be a pleasure to know you have planned to come back again in the future.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2018 via mobile

Imagine a nice place with the quiet to have business meetings, have great food (new dishes are availabe), excelent service and attention (Ivan is a great host) and very good prices!
I’ve made it my meeting place in a centric area of the city without being crowded.
Small Oasis is this place!!

Stayed: February 2018, travelled on business
1  Thank RicardoCamargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerente G, Director de Relaciones Públicas at Isaaya Hotel Boutique, responded to this reviewResponded 19 February 2018

Dear Ricardo,

Thank you so much for your very kind review.

We are very happy to read you really enjoyed our hospitality, restaurant and the exceptional service of our fabulous staff, especially from Ivan.

Hopefully we will have the pleasure to welcome you again to Issaya Hotel Boutique.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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