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Traveller rating
1,847
682
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All reviews the executive lounge los dones bellas artes great hotel diamond member walking distance historic district lobby bar excellent location business trip fitness center an upgrade junior suite business center floor reforma concierge
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Reviewed 24 November 2021 via mobile

We have stayed at Hilton Reforma México City as a family for one night and it was great. All staff members were very friendly and our junior suite was spacious and clean. As a family we have also enjoyed the sourroundings with nice restaurants and the park. A really convincing stay with a great price/performance ratio. Thanks!

Date of stay: November 2021
Trip type: Travelled with family
Thank Florian B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GM Reforma, Guest Services / Front Office at Hilton Mexico City Reforma, responded to this reviewResponded 25 November 2021

Dear Florian B, Greetings from Hilton Mexico City Reforma! We are proud to read that you and your family have enjoyed your days in our hotel. At Hilton we are committed to bring unforgettable experiences to our guests. Thank you so much for the recognition of our staff it will be a pleasure to share it with them, and as well for the recommendation. It will be an honor to welcome you back soon.
Sincerely,
Mathieu Seigle
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2021

This Hilton hotel offers an excellent location close to many landmarks in Mexico City. Customer service is supreme in every aspect, from front desk, bell boy and room service through the restaurants waiters.
Three restaurants are in the premises and a bar at the lobby area, all of them are great, many dishes of classic mexican food from all over Mexico and good cocktails and variety of drinks; definitely a great place to stay

Date of stay: November 2021
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank AbrahamS120
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GM Reforma, Guest Services / Front Office at Hilton Mexico City Reforma, responded to this reviewResponded 23 November 2021

Dear AbrahamS120, Greetings from Hilton Mexico City Reforma! Thank you for your time to posted your experience with the Tripadvisor readers. We are proud to read that you have enjoyed your days in our hotel and our services and locations have met your expectations. At Hilton we are committed to bring unforgettable experiences to our guests. Thank you so much for the recognition of our staff it will be a pleasure to share it with them, and as well for the recommendation. It will be a pleasure to welcome you back soon.
Sincerely,
Mathieu Seigle
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2021

The property is clean and the staff are very accommodating. The location is centrally located and easy to access local sites. There are plenty of restaurants nearby or within a very short Uber ride as well as cultural and historical sites.

Date of stay: November 2021
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank nelsonbeaz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GM Reforma, Guest Services / Front Office at Hilton Mexico City Reforma, responded to this reviewResponded 23 November 2021

Dear nelsonbeaz, Greetings from Hilton Mexico City Reforma ! We are proud to read that you have enjoyed your days in our hotel and our services and location have met your expectations. At Hilton we are committed to bring unforgettable experiences to our guests. Thank you so much for the recognition of our staff it will be a pleasure to share it with them, and as well for the recommendation. It will be a pleasure to welcome you back soon.
Sincerely,
Mathieu Seigle
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2021 via mobile

Great location in the central historic district. Very clean room, lots of bottled water, very good executive lounge. Extremely friendly and helpful staff. Easy walking distance to shops and restaurants. Hotel can provide for transportation to sites, restaurants and airport. If needed, can arrange for COVID test for travel.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank James S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GM Reforma, Guest Services / Front Office at Hilton Mexico City Reforma, responded to this reviewResponded 23 November 2021

Dear James, Greetings from Hilton Mexico City Reforma ! We are proud to read that you have enjoyed your days in our hotel and, the services and facilities have met your expectations. At Hilton we are committed to bring unforgettable experiences to our guests. Thank you so much for the recognition of our staff it will be a pleasure to share it with them, and as well for the recommendation. It will be a pleasure to welcome you back soon.
Sincerely,
Mathieu Seigle
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2021

The hotel is very beautiful and elegant inside. My room was exceptionally clean and my sheets were crisp! I only stayed one night but plan on returning for longer in the future. Great location in the heart of downtown Mexico City. Lots to see and great food within walking distance.

Date of stay: November 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank tomboy005
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GM Reforma, Guest Services / Front Office at Hilton Mexico City Reforma, responded to this reviewResponded 18 November 2021

Dear tomboy005, Thank you so much for your recent visit to Hilton Mexico City Reforma and for the time sharing your review through TripAdvisor. We are proud to read that you have enjoyed your stay in our hotel and, the services and facilities were to your liking. At Hilton we are committed to bring unforgettable experiences to our guests. Thank you so much for the recognition, and as well for the recommendation. It will be a pleasure to welcome you back soon.
Sincerely,
Mathieu Seigle
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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