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All reviews zona rosa rooftop pool business lounge nice hotel executive floor within walking distance chapultepec park breakfast buffet four nights central location lobby bar the air conditioning restaurants and bars business center safe area location is great wi fi
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26 - 31 of 2,035 reviews
Reviewed 4 November 2018

I requested a pickup from the airport and was quoted $700 pesos. When I arrived they said it was $785 and then my credit card was just charged $1500. What a joke. The location was really good but there was no transparency and I have no idea why I was charged nearly double.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Coastal08853906415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RafaelL4510, Rooms Division Manager at Galeria Plaza Reforma, responded to this reviewResponded 5 November 2018

Dear guest, we regret that the above described situation has affected your perception of Galeria Plaza Reforma. Please rest assured our controls for private information work properly and we will contact you in private email to explain everything in detail and clarity this issue.

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Reviewed 4 November 2018

I had a great stay here. The staff were very friendly and responsive. The facilities were nice and it was a great location in the city. I would definitely recommend this place for someone visiting Mexico City.

Date of stay: October 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Camper14732792112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela G, General Manager Assistant at Galeria Plaza Reforma, responded to this reviewResponded 7 November 2018

Thank you for your kind words, we are more than glad to know that you have enjoyed our service and location, thank you too for your kind recommendation; we hope to see you soon again! Regards!

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Reviewed 4 November 2018

Satisfied with everything! Excellent service! Very helpful and a taxi always available when needed! The location was perfect for all of our needs. Restaurants were close by. The area was very safe! Overall great experience!

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Curious66439101652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela G, General Manager Assistant at Galeria Plaza Reforma, responded to this reviewResponded 7 November 2018

We are very glad to know you are having a good time at our hotel. We hope that we will have the honor of another visit soon!

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Reviewed 2 November 2018 via mobile

Centrally located to many of mexico City attractions. Visited during the 2018 world cup and it was a frenzy and festive place to be. Breakfast was tasty and lots to choose from. Front desk was helpful with things to do around the city. Location location location! Great for mexico city stay

Date of stay: May 2018
Trip type: Travelled as a couple
1  Thank Joseph L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela G, General Manager Assistant at Galeria Plaza Reforma, responded to this reviewResponded 7 November 2018

Thank you for your kind words, we are more than glad to know that you have enjoyed our service and location; we hope to see you soon again! Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2018 via mobile

PROS
*Cleaning Staff was friendly and helpful.
*Location was great.
*Room was fine.

CONS
*I know people don’t pick hotels based on concierges, but these concierges were useless. They knew nothing and made zero effort to help the three times we approached them about tours or the Dia de Muertos parade. No phone calls or even a google search.
*Music would blast nightly from midnight to like 4 am. Was that a club? We we were on the 6th floor and could hear the bass.

Date of stay: October 2018
Thank ExtraUnderwear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gabriela G, General Manager Assistant at Galeria Plaza Reforma, responded to this reviewResponded 6 November 2018

Dear Guest thank you for your comments your satisfaction is too important for us, please rest assured that our commitment is towards creating nice memories to keep and share for all of our guest, please accept our apologies for not meeting your expectation. We would have appreciated a little more detail about our concierge service where we fell short in service. please count on our compromise to improvement. We hope to have the oportunity to serve you.

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