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Reviews (236)
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All reviewsperfect locationcontinental breakfastgreat linensthe bread puddingrooftop viewstaff went out of their wayhomemade jamssanto domingoevery requestamazing hotelluxury hotelrooms are spacious and cleanwonderful townsmall hoteltop floorearly departureroom safe
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Reviewed 30 April 2016

We stayed at Palacio Borghese this April for 5 nights. The room was spacious and the bed was super comfortable, the bathroom was huge with shower and jacuzzi tub. The staff were friendly and attentive. The location is perfection! Highly recommend!!

  • Stayed: April 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank bneumann2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josemanuel2013, Director General at Hotel Palacio Borghese, responded to this reviewResponded 27 May 2016

Dear bneumann.
It is a pleasure to know that your stay five nights at Borghese Palace has exceeded their expectations, the rooms have been comfortable and beautiful.
Thank you for saying that the service received was of high quality and that our location is superb.
We hope to see you soon again with us.
Best regards
lic.Josè Manuel Lopez Ramos
Director Borghese Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2016

This is an excellent hotel in a great location. Quiet but only steps away from great restaurants, the Templo de Santo Domingo and cultural center and botanical gardens, galleries. About a 5-8 min walk to Zocalos. We had the smallest room, in the front on the first floor and were very pleased. Was worried for a moment about noise and privacy but that was not a problem. Fantastic service. Would be perfect if it had a pool...but there is a small private sundeck on the roof with a shower...

Room Tip: We peeked into larger rooms on the upper floors. Nice.
  • Stayed: March 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank 13U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josemanuel2013, Director General at Hotel Palacio Borghese, responded to this reviewResponded 23 April 2016

Dear 13u
It is a pleasure to know that your stay in Borghese Palace has fulfilled its expectations, it is good to know that the location of the hotel is perfect, the views of the city from the terrace are spectacular, and above all consider our great service, and excellent hotel.
Thank you very much for all your kind comments.
Lic.Josè Manuel Lopez Ramos
Director Hotel Palacio Borghese

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Reviewed 20 April 2016 via mobile

Spent 4 lovely days . Spotless room,great location. Great service,sun deck upstairs with great view of oaxaca. You can't go wrong here. You want service this is for you!! Breakfast was lovely and we were always offered a refreshment when we returned from our days travel.

Stayed: April 2016, travelled as a couple
Thank Que w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josemanuel2013, Director General at Hotel Palacio Borghese, responded to this reviewResponded 22 April 2016

Dear Merrick
Thank you very much for all your good comments about Borghese Palace, it is good to know that your room was always clean and comfortable, the view on the terrace were spectacular, the chef thanks for your comment about the delicious breakfast, and most importantly for it is knowing that we received great service from all staff.
We hope to see you soon again in Borghese Palace
Best regards
lic.Josè Manuel Lopez Ramos
Director Hotel Palacio Borghese

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Reviewed 8 April 2016 via mobile

The location of the hotel is awesome. Its 5 minutes away from zocalo. The rooms are nicely decorated and the bathrooms are neat and clean.
The room does not have a fridge, when i asked they gave me cafeterra, but coffee kit is ordinary.
The continental breakfast is included, but looking the rate of the hotel, the breakfast is terrible. There is little fruit, juice and ultra thin slices of bread. There is no cereal, nothing more!!!!
The day of the check out, they took out our suitcases out of the room before the check out time!!!! Its very mean and rude. This is just unprofessional!!!
There is free internet with slow speed.
No parking at hotel.
Not going to return!!!

Stayed: April 2016, travelled as a couple
1  Thank Ruby4861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josemanuel2013, Director General at Hotel Palacio Borghese, responded to this reviewResponded 11 April 2016

Dear Mrs. Ruby

We appreciate all your kind comments about the exceptional location of the hotel , it is nice to know that you found well decorated, nice rooms, clean and tidy.
we wonder the mention that there is no refrigerator, when all our rooms have minibar and we provide coffee makers only at the request of the customer,so it was arriving went you request it.
Our continental breakfast as the name suggests it is only "continental" based on a hot drink which can be tea, coffee o chocolate, a plate of fresh fruit, baked bread at home along with artisanal jams and juice of your choice, considering the option of asking for something from our menu with the extra fee that corresponds.
In our web page and booking portals we mention that we do not have our own parking, however we have the service of night pension, which is provided to all our distinguished guests with valet parking service.
We sincerely regret the situation mentioned on the luggage since while the check-out time is at 12.00 hours, same which is clearly mentioned in the registration card that you signed, and under which you returned at 13:30 hours, , a few minutes before that time had to protect your luggage so that staff could clean the room for the new guests who had arrived the hotel so he could get a clean room and time.

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Reviewed 23 March 2016 via mobile

We stayed 2 nights in all. Overall we enjoyed our stay, we didn't realize there's no pool till later so that was a bummer and you have to pay extra for a full breakfast (continental is just fruit and bread). The staff is nice, but a bit awkward to be honest.

The layout of the room we stayed in was also a bit off too, seems like they were trying to conserve space in certain spots (especially in the shower/washroom). For the price we expected more and there's plenty of other hotels nearby with more bang for your buck. Location is great, close to the center. Not bad overall, but we'll be staying elsewhere in the future.

Stayed: March 2016, travelled as a couple
Thank Tomas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Josemanuel2013, Director General at Hotel Palacio Borghese, responded to this reviewResponded 24 March 2016

Dear Dario
We give You thanks for expressing their opinions.
We regret the inconvenience of not having a pool, but at no time in our website or booking portals we mentioned that the hotel has a pool.
So it is very clear that the rate includes continental breakfast: fresh fruit platter, tea, coffee or chocolate, handmade jams, homemade bread and a glass of fresh juice.
The layout of the room was adequate spaces we had in our beautiful building and made the best possible way.
It's nice to know that was attended by our staff with courtesy and attention, so it know that the location of the hotel was liked by you.
We hope that your stay in Oaxaca have been nice.
greetings
lic.Josè Manuel Lopez Ramos
Director Hotel Palacio Borghese

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