The staff was great. They answered all of our questions, arranged for an early morning taxi, and made check-in/check-out easy. The room was comfortable and clean, and there was hot water in the shower. The location was great as well...just a few blocks from the Zocalo and not too far of a walk from the bus station. Because of its proximity to the historic center, I was worried that it would be loud...but it was surprisingly quiet. I'm not sure how many other guests were staying there, but I didn't hear any noise from people or traffic while I was in the hotel.
Just be careful when you exit the building. The streets are so narrow that, if you're not careful, you might get hit by a car when you step out the door!More