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5,110
1,476
397
151
119
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Reviewed 3 July 2019

Great location, very friendly staff. Rooms are spacious with comfortable beds. Pools and beach frontage are very nice
I was impressed by the cleanliness of the resort and the extremely friendly staff. Only downside was I felt there resort resteraunts where overpriced.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Aaron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 3 July 2019

Dear Guest:

We really appreciate your nice comments, thank you for taking the time to post this. At Westin Lagunamar it is our priority to meet our guest’s expectations and to give you the best Westin Experience every time you stay with us.

We look forward to hosting you again in a near future,

Sincerely,
The Westin Lagunamar Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2019 via mobile

Pool areas are nice. Seaweed chokes the beach. They say they clean it twice a day but it was not cleaned till the last day of our stay. Restaurant prices are hit - better deals a few blocks away. But hold on to your belongings. Pick picketers and jewelry thieves galore thrive as if to remind you that you are still in a fairly non law abiding environment

Date of stay: June 2019
Trip type: Travelled as a couple
Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 3 July 2019

Dear Guest,

Thank you so much for posting a review of your recent stay at our resort.

Often times, without these observations, it is difficult for us to improve. At Westin Lagunamar, it is our priority to exceed our guest's expectations and to improve day by day.

We will be thrilled if you give us the opportunity to welcome you again, with these corresponding changes and enhancements we assure you a truly, refreshing and relaxing experience with us.

Please feel free to contact the Management Team at: experiences@westinlagunamar.com for further assistance and future reservations.

Sincerely,
The Westin Lagunamar Management Team


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2019

Priceline falsely me lured into booking this place, writing that it was a luxury hotel. It is not. It is just a bunch of family-style condominiums. This is not a luxury hotel. This is a big, expensive playground for children. This is a place to book if you have 4 brats who run out of control all the time. While a luxury hotel features excellent room service, the Westin Lagunamar features a washer and dryer combo in your closet. A luxury hotel has an elegant lobby. This place has barbecue grills in the cabinet that you can use to make low cost homemade meals to feed your massive brood. There is a mini-mart stocked with kid food like peanut butter and potato chips but not adult, up-market foods. They advertise everywhere that kids are half-price. So guess what, they get dozens and dozens of kids. The hideous little creatures walk around here in packs. 10-year-old packs, teenage packs, screaming baby packs.

This is the worst possible place for someone who’s single, or someone who likes luxury, or someone who wants peace and quiet, or someone who wants to enjoy the view, or someone who likes a relaxing swim. This is the absolute opposite of all that.

Date of stay: July 2019
4  Thank BaronessAlix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 3 July 2019

Dear Guest:

Thank you for taking the time to write a review of our resort. We welcome and appreciate every piece of feedback we receive.

Sincerely,
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2019 via mobile

Wanted to celebrate our both’s b’days plus our 19th anniversary in a relaxing and indulging atmosphere in Cancun. Thought Westin would offer this especially because of beautiful location. Turns out this is not your regular Westin resort but rather a “time share”. Nothing against time shares but honesty it does reduce the quality of the product to make it available in volume. Long story short, we moved to the JW Marriott next door thanks to Britany at BONVoY and we are getting now exactly what we came here for: FUN and HAPPINESS.

Date of stay: July 2019
Trip type: Travelled as a couple
Thank 383jaumes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 3 July 2019

Dear Guest,

Thank you so much for posting a review of your recent stay at our resort.

Please feel free to contact the Management Team at: experiences@westinlagunamar.com for further assistance and future reservations.

Sincerely,
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2019

Home away from home with a great view and excellent amenities !!
Been here 2 years in a row and place is always well kept and maintained.
Lovely rooms with great facilities.
Excellent location too............close walking distance to all the main things we wanted to do.
Will be back again soon..................

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ShawnW513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 3 July 2019

Dear Guest,

We are very pleased to know you had a great time at Westin Lagunamar. Thank you for choosing again our resort for your vacation and thank you for your loyalty, we hope to welcome you many more times in the future.

Warm Regards,
The Westin Lagunamar Management Team

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