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“Anniversary”
Review of Tora Cancun

Tora Cancun
Ranked #5 of 1,320 Restaurants in Cancun
Certificate of Excellence
Price range: US$30 - US$40
Description: Japanese robata grill restaurant, where the balance between the traditional Japanese and the creativity of modern cuisine are combined with the highest quality of our gourmet product selection. That's how this Japanese born concept, where the robata grill stars in the flavor, arrives in Mexico.
Restaurant details
Description: Japanese robata grill restaurant, where the balance between the traditional Japanese and the creativity of modern cuisine are combined with the highest quality of our gourmet product selection. That's how this Japanese born concept, where the robata grill stars in the flavor, arrives in Mexico.
Reviewed 12 December 2020 via mobile

This restaurant is one of the best restaurant I ever been to. It was my first time here, my friend and I loved it. We when there for her 40th birthday , Manuel and Najera took good care of us. Really good food and great ambiance. Everything you need to spend a great evening.
Love it.... thank you to Manuel for the great service.

Date of visit: December 2020
1  Thank Dreamer565490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua C, Director de Relaciones Públicas at Tora Cancun, responded to this reviewResponded 14 December 2020

Dear Lloyd K,

We would like to thank you very much for sharing your comments with us, it was a pleasure to have hosted your lovely anniversary during your recent visit to the Mexican Caribbean.

We would love to welcome you again, please come back soon, we will be waiting for you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 12 December 2020 via mobile

Our dining experience at Tora in Cancun was amazing and absolutely wonderful... our waiters Hector and Carlos were the best... the cuisine exceeded our expectations with the Japanese dishes...fresh Wagu and Lobster were our choices and they were delicious!
It had the coolest vibe with fantastic music playing and entertainment of dancers twirling fire and playing water drums...

Date of visit: December 2020
1  Thank ilvetotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua C, Director de Relaciones Públicas at Tora Cancun, responded to this reviewResponded 14 December 2020

Dear Joan,

Thank you very much for sharing your very kind comments with us, it was a great pleasure to have received you recently at Tora Cancun.

We hope to have the opportunity to welcome you back to the Mexican Caribbean. See you soon.

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Reviewed 12 December 2020 via mobile

It is a very interesting concept with nice ambient and good view. They all nice and attentive. They try to be similar to Ruth Chris or other top chains. They care about beef quality and their history. There always a lot of people and management is very apologetic if something goes wrong. We had a good experience with supervisor Casper.
We had a great show around 8pm it was short but fun. The portions are on-a smaller by side and the price is about $15-30 a plate, although there is waguyi for a reasonable $128. The food was good although I would not order rice pot anymore. All sushi were fresh and desert was amazing and generous in size to share.

Date of visit: December 2020
1  Thank timofey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua C, Director de Relaciones Públicas at Tora Cancun, responded to this reviewResponded 14 December 2020

Dear timofey,

Many thanks for allowing us to read your comments regarding your recent visit to our restaurant, it was a pleasure to have hosted your evening on this occasion.

We would love to receive you soon, we will be waiting for you to exceed all your expectations.

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Reviewed 11 December 2020 via mobile

To star it's totally safe they follow all the protocols.
The Restaurant it's self is gorgeous several levels so you get an amazing view from wherever you sit the wood, flowers, candles, etc set super chic vibe. Spectacular fireworks show!
Food presentación superb with a fun and exciting drink menu.
NOW!!!... My friends what take the cake!!!..
Is the staff from the valet, hostess, bathroom lady, wait staff is what makes this experience unforgettable.
A very special thanks to:
Jose Luis Olmos Sandoval
Israel Alegría
Fantastic customer service extremely professional.

Date of visit: December 2020
1  Thank karliyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua C, Director de Relaciones Públicas at Tora Cancun, responded to this reviewResponded 12 December 2020

Dear Karliy D,

Thank you very much for sharing your great comments regarding your recent visit to Tora Cancun, it was a pleasure to have hosted this very important celebration.

We are glad to learn that you loved our wonderful ambiance and the exquisite dishes we prepared to reflect our passion for detail. We will share your kind comments with all our staff to keep them motivated to provide the warmest and most professional service.

We hope to see you very soon, come back and let us pamper your palate once again.

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Reviewed 11 December 2020

We tried a lot of dishes from the:

Duo Tartare
Short Ribs
Gyozas
Angry Roll
Salmon Duo Roll

We also had multiple drinks.

The service in the beginning it was good our servers was Gerardo he was attentive at first and there's a Firework show, Drum Show and they also give you lights to share with other tables.

The bad part came when we ordered dessert we ordered the Nutella dessert and the Mascarpone Cheesecake. The Mascarpone Cheesecake honestly did not taste like cheesecake this was like a marshmallow. We tried it and left it. Our waiter Gerardo came over and told us what happened we told him we didn't like it and he was "stunned" and kept asking over and over "why" in which I told him the same thing that it really is bad and we don't like it. Everything in a calm respectful manner. At no moment did he offer to just take it off of our check or anything like that he just kept asking the same thing over and over again this lasted like 10 minutes in which I just said just bring me the check I just wanted him to leave already he wasn't doing anything anyway. He never offered to have the "Captain" come talk to us or just simply say "Ok I will remove it from the check since you guys literally just tried it"

I have worked in fine dining restaurant industry before, when something like this happens where you just tried it they can easily take it off the check or ask if they change the dessert for you or any other alternative. NONE of this was ever said by Gerardo.

All of this was in Spanish since I am Hispanic.

OVERALL: OVERATED for what you pay, and they have multiple hit or miss dishes. Go to BUENA BARRA it is way better.

Date of visit: December 2020
    • Value
    • Service
    • Food
1  Thank GiancarloA4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua C, Director de Relaciones Públicas at Tora Cancun, responded to this reviewResponded 12 December 2020

Dear Giancarlo A,

Thank you very much for allowing us to read your comments, your opinion is the most important for us.

We are glad to learn that you tasted many dishes from our menu, we are very sorry for haven't met your expectations with our dessert, regularly when a dish doesn't like to our customer we need a justification to remove it from the bill.

We hope to have the opportunity to serve you once again and that you allow us to change your experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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