We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Juan Tomas, Israel, Alfredo, and Casper”
Review of Tora Cancun

Tora Cancun
Ranked #5 of 1,320 Restaurants in Cancun
Certificate of Excellence
Price range: US$31 - US$41
Description: Japanese robata grill restaurant, where the balance between the traditional Japanese and the creativity of modern cuisine are combined with the highest quality of our gourmet product selection. That's how this Japanese born concept, where the robata grill stars in the flavor, arrives in Mexico.
Restaurant details
Description: Japanese robata grill restaurant, where the balance between the traditional Japanese and the creativity of modern cuisine are combined with the highest quality of our gourmet product selection. That's how this Japanese born concept, where the robata grill stars in the flavor, arrives in Mexico.
Reviewed 3 weeks ago via mobile

Juan Tomas, Israel, Alfredo, and Casper made our experience exceptional. We had one week in Cancun and after our first dinner, we came back two more times. The food is excellent (sea bass, mushroom truffle risotto, cosmo roll) but the service and level of attention is even more. You will want for nothing!!!

Date of visit: December 2020
Thank 924denac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua C, Director de Relaciones Públicas at Tora Cancun, responded to this reviewResponded 3 weeks ago

Dear Dena C,

We want to thank you for taking the time to write about your experience during your recent visit to Tora Cancun, we assure you that we have been pleased to assist you and make you spend an incredible evening.

We look forward to your return, ready to continue delighting your palate and all your senses.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a reviewReviews (1,969)
Traveller rating
Traveller type
Time of year
Language
  • More languages

51 - 55 of 1,972 reviews

Reviewed 3 weeks ago via mobile

Alfredo was the best server with the utmost professional service. Israel and team were wonderful. Our service and food were the best. We ate here 3 times in one week. Definitely a place to go. Our favorite was the mushroom pot!

Date of visit: December 2020
Thank melbuff10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua C, Director de Relaciones Públicas at Tora Cancun, responded to this reviewResponded 3 weeks ago

Dear melbuff10,

We would like to thank you for taking the time to write a review for your recent visit to Tora Cancun, we are very happy that you have had a pleasant experience and that our team has been a key piece for this memorable moment.

We appreciate a lot your recommendation, we hope to see you very soon, we will be waiting for you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Had a great time. They made the kids special drinks in glass balls and our cocktails were also well made. The sushi was the best I’ve had. And the cookie balls for dessert were incredible.

Date of visit: December 2020
Thank C4816KAtanyam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua C, Director de Relaciones Públicas at Tora Cancun, responded to this reviewResponded 3 weeks ago

Dear Tanya M,

We would like to thank you very much for sharing your comments with us, it was a pleasure to have hosted you during your recent visit to the Mexican Caribbean.

We would love to welcome you again, please come back soon and let us pamper you as you deserve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Some friends reccomended me this place for the great attention of the staff but today i was sitting in the bar and the bartender Danny has such a bad attitude, he was rude and make me wait plenty of time for a simple beer, i call him several times and he ignored me on pourpose. I know that they were busy but that's not a motive to be unpolite, when another bartender watched that i had a lot of time waiting, he came to ask and in that moment gave me my god damn beer, i was very disappointed 'cause in every place that i hace been in Cancun i was always received with a smile, i certainly will no recommend Tora to my friends and most of all i will no recommend them to be attended by Danny on the bar. It became a bad experience.

Date of visit: December 2020
3  Thank Y2770TEandrewh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua C, Director de Relaciones Públicas at Tora Cancun, responded to this reviewResponded 3 weeks ago

Dear Andrew H,

Thank you very much for sharing your comments with us, it was a pleasure to have received you on this occasion.

We would like to apologize for haven't met your expectations of service, we have sent this information to our managers to make sure our service staff have high English skills and provide the warm and professional service that all our guests deserve.

Please come back and allow us to pamper your palate and all your senses, changing your perception of our restaurant.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Genuinely the most amazing dinner I’ve ever had. The service, our server Carlos was so attentive and doting and explained all the drinks and dishes. The managers / assistant managers Casper and Israel constantly checked on to make sure our chirstmas dinner was perfect - and it was!

Do not hesitate to book here - make sure you have a reservation as it gets busy! 10/10

Date of visit: December 2020
Thank kcheley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joshua C, Director de Relaciones Públicas at Tora Cancun, responded to this reviewResponded 3 weeks ago

Dear Katarina Cheley,

Thank you very much for sharing your very kind comments with us, it was a great pleasure to have received you recently at Tora Cancun.

We hope that you visit us again soon and allow us to provide you with the quality culinary experience and the warm and professional service that all our guests deserve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Tora Cancun also viewed

Cancun, Quintana Roo
Cancun, Quintana Roo
 
Cancun, Quintana Roo
 

Been to Tora Cancun? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
US$USD
Singapore
© 2021 TripAdvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in Singapore. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.