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Reviewed 29 January 2021 via mobile

This resort is basically brand new and perfectly maintained.

Yair, Paola and Paco were great fun and always organizing and participating in the activities to keep us smiling and entertained. They even taught us how to prepare mixed drinks. The tinto colado was my favorite.

JC by the pool kept our glasses always full and prepares a wonderful shaved ice.

The waiters are always attentive and ready to serve you.

The restaurant Olios is gourmet class with delightful dishes. The artichoke cream soup was incredibly tasty.

If you want to relax, be entertained and eat well this is the place in Cancun.

Date of stay: January 2021
Trip type: Travelled as a couple
1  Thank aguzsas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vielka Treviño, Atención al huésped/Recepción at Haven Riviera Cancun, responded to this reviewResponded 3 weeks ago

Dear aguzsas

Thank you for having taken the time to share your feedback with us, we are delighted to learn that Haven exceeded your expectations with a fantastic getaway.
Your wellbeing and satisfaction it's one of our most important goals, and we are delighted to read that we achieved this goal with you, especially by the service received from all the staff you mentioned.
It will be a pleasure to host you again in this paradise and keep growing big memories.

Sincerely,

Vielka Treviño
Guest Services Manager
Haven Riviera Cancun Resort & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2021

From the moment we got to Haven, we had nothing but exceptional service. The food is amazing and we could not have asked for more from our trip. The employees went out of their way to make sure everything was exactly as we wanted it. We will definitely be back.

Date of stay: January 2021
    • Value
    • Cleanliness
    • Service
2  Thank lindawZ8976EW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vielka Treviño, Atención al huésped/Recepción at Haven Riviera Cancun, responded to this reviewResponded 3 weeks ago

Dear lindawZ8976EW

At Haven we work hard to generate unforgettable experiences every day and get to surpass your expectations, we love to hear we have achieved this goal with you. We will be glad to share all your positive words with all staff members, all part of our professional, hardworking women and men, always ready to deliver the first-class service.
On behalf of all staff members, nothing will be greater than to have you back soon.

Sincerely

Vielka Treviño
Guest Services Manager
Haven Riviera Cancun Resort & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2021 via mobile

My mom and I went to the Haven for her 60th birthday. I could not have picked a better place. I wanted her to get the full experience...and she did. We had such a great time at Haven resort! Everything was perfect! The spa was so relaxing and we loved the water journey included with serinity. Jesus at the spa did our neck and shoulder massage....he has magical hands!

The baffet by the pool had great selection for breakfast and lunch. We would always ask for Felix at the pool restaurant because he was always so accommodating. He would remember what we had to drink the day before and he was so attentive. He makes you feel like you are an old friend. We went to all of the different restaurants and enjoyed all of them. The food was great at all of them and they all had a different atmosphere.

We layed out at a different place everyday which was so nice. We enjoyed the peace at the quiet pool, watching the activities at the loud pool, the comfy cabanas on the beach, And the privacy of our own swim out. Speaking of swim out.....we had one right on the ocean! It will be hard to beat because of the view and the size! It was so nice to be able to take a little dip in the pool at night and to hang out there on a day we just wanted to lay low.

I seriously can't say enough good about this resort. Even the shows at night were good! Everyone is so welcoming and is there to serve you. They also did a great job making everyone feel comfortable with all the covid stuff. They keep things spaced out and there were always open beach chairs. All the staff wore masks and eye wear and we're so respectful. We will be going back!

Date of stay: January 2021
Trip type: Travelled with family
1  Thank stacyv900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vielka Treviño, Atención al huésped/Recepción at Haven Riviera Cancun, responded to this reviewResponded 3 weeks ago

Dear stacyv900

Our mission is to completely delight and satisfy our guests. We are committed to continual improvement, making a difference every day, and surpassing all our guest expectations, and nothing makes us happier than verify we have achieved this goal with you and mom.
We are honored and delighted to receive such an amazing review from your last visit to our Resort, we are thrilled to read that you had an excellent and memorable stay and have given us the opportunity to be part of this great celebration.
Thank you so much for your trust and we hope to see you again soon.

Sincerely,

Vielka Treviño
Guest Services Manager
Haven Riviera Cancun Resort & SPA

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Reviewed 28 January 2021

This place was amazing, I cried when it was time to leave. From the amazing food and staff to the breath taking views every part of this vacation was worth every penny. We made a promise to keep Haven at the top of our list.

Date of stay: January 2021
    • Location
    • Rooms
    • Service
1  Thank ericacD9437VN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vielka Treviño, Atención al huésped/Recepción at Haven Riviera Cancun, responded to this reviewResponded 3 weeks ago

Dear ericacD9437VN

Thank you so much for your words. We are so thrilled to know your experience went beyond such a way to make you cry at the time you had to leave, but we are sure you are coming back pretty soon and we will so happy to have you back and making you keep your promise we will at the very top of your list.
Your words make us so proud to be what Haven Riviera Cancun is, your home away home.
See you soon!

Sincerely,

Vielka Treviño
Guest Services Manager
Haven Riviera Cancun Resort & SPA

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Reviewed 27 January 2021

We just returned from our honeymoon at Haven and it was perfect! It’s recently built so it’s in pristine condition and it is very very well maintained with excellent staff/service, food, amenities and views. The weather in Cancun is wonderful. Best beach weather to lay in the sun all day and not be too hot!
The location is so nice because it is very close to the airport and it’s not surrounded by a ton of resorts so the beach is not crowded with people trying to sell things.

Covid: the staff do a great job at protecting the guests. They wear masks and eye gear and you can tell they are doing very frequent hand hygiene and have many measures in place at restaurants to keep us safe. The resort was at a very low capacity when we were there which was so nice! We never felt uncomfortable being too close to other people and we pretty much stayed to ourselves and didn’t socialize. If however you want to meet people there is definitely enough people to socialize with at the pool and the different entertainment events!

Food: this was the BEST food we have ever had at an all inclusive!! All the restaurants were great and we didn’t have any problem getting a table at any of them! Vora mar seafood restaurant was our favorite (go see Ciro and Carlos they are the best)

Serenity: we did the upgrade with serenity club and I would definitely recommend it. We would have still enjoyed the resort just as much if we didn’t but it was really nice to have it! We ate at the serenity club only vistas restaurant for breakfast everyday and lunch most days! It’s nice to avoid the Buffett and it has a beautiful view and is outside! We did go to the Buffett one day and it’s very good too! We loved the beach side drink and food service. Our butler Manuel was wonderful and so helpful too! We had a serenity club beach view room and we loved the bathtub on the balcony! The swim out rooms are great too but they don’t have as much privacy.

10/10 would recommend!!!!

Date of stay: January 2021
Trip type: Travelled as a couple
1  Thank jennamera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vielka Treviño, Atención al huésped/Recepción at Haven Riviera Cancun, responded to this reviewResponded 3 weeks ago

Dear jennamera

We really appreciate the moment you have taken to tell us more about your stay.
We are thrilled to read that you spent a fantastic honeymoon here at the resort and to have chosen us to be part of this special celebration. Congratulations once again!

We are very pleased to hear you have enjoyed our Serenity Club room and the Serenity luxury benefits we strive to create.
Our food & beverage department is highly rated by our guests, we are happy to hear, that we did meet your expectations thru our culinary experience and our pools… we work hard to create long-lasting memories.
We hope to see you again in a near future.

Sincerely,

Vielka Treviño
Guest Services Manager
Haven Riviera Cancun Resort & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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