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“Excellent service”
Review of Tres Rios Ecopark

Tres Rios Ecopark
Ranked #29 of 158 things to do in Cancun
Certificate of Excellence
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Attraction details
Owner description: This park, only 30 minutes away from the craziness of Cancun, offers horseback rides along the coast. ** NOTE: To best satisfy the needs and preferences of our visitors Tres Rios Ecopark is now temporarily closed as major improvements are underway, the park will re-open for the 2007 summer season.**
Reviewed 5 March 2017

Excellent service, exquisite good, a lot of options for a very good price, good quality on everything, highly recommended, very natural, the snorkeling teachers are the best! We can remember their names, but we enjoy a lot their company in the resort, the snorkeling and the nursery tour, they have a lot to do: another good option is the bicycle tour and fun activities every day, Fausto is a good photographer and Daniel very good lifeguard. The coffee shop and the pastry are delicious !!

Thank Familia Loaiza A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 - 21 of 193 reviews

Reviewed 15 February 2017 via mobile

Beautiful lush jungle setting! You have your choice of swimming or snorkeling in a seawater lagoon open to the ocean (I swam with a shark) or a freshwater lagoon full of fish and tunnels. It was a great experience.

Thank mthom10584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2017

We have been going to this resort for a while now. We started with Royal Sunset in 2000 and at present we are with La Herencia at Hacienda Tres Rios. When we want to taste a bit of nature and get a respite from urban living, we head to Tres Rios.

The resort is beautiful but sometimes the upkeep of the room is to be desired. However, any problem encountered in the room is attended to by their service personnel ASAP. All the service people are exceptional - very respectful and accommodating. The rooms are very clean.

I would like to give a shout out to our wonderful butlers: Adrian, Jaime, Oscar and Rodrigo.

I would like to mention here the great service afforded us by two of their staff assigned to member services: Mr. Michael Jordan, who attends efficiently and graciously to any problem we encounter during our stay, and to the beautiful Italian madonna/concierge - Andy. Her warmth and efficiency are most admirable. I thank these two who made our stay truly enjoyable and satisfying.

I regret though that the restaurants are not at par with the quality of the resort. Service in the restaurants is extremely slow. I call the attention of the chef at the Italian restaurant - Portobelo. I ordered the seafood galantine and to my frustration received 2 cooked shrimps in frozen water (tasteless!) - there were icicles when you cut through!!! There was confusion in the order - instead of quail terrine, beef tartar was served. However, the Mexican breakfast buffet and the dinner were good. At Kotori, our wait staff Oscar was funny and attentive. As a long standing member, I honestly wish that Management would pay attention to the quality of the resort's restaurants. A resort this beautiful and inviting needs well-managed restaurants.

As a member, sometimes making reservation is a hard task because what have been agreed with their sales people are "lost in translation" to the reservation staff. Seems that these two departments are not in sync.

But, staying in this resort is, despite the minor hiccups, a relaxing and beautiful experience.

Thank travelmystique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2017

We went sailing and took dancing lessons with Alejandro! Alejandro is a great teacher! Alejandro provided us with a fun experience whilst enjoying the fantastic atmosphere at Tres Rios!

Thank micky_melbomm09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2017

We had a great time. The food is amazing and so is the staff. We always get massages Jose and Nancy did not disappoint. We would also like to mention our butlers, Raul, Adrian Oscar and Rodrigo that help make our visit perfect. See you next year!

Thank Jazzmont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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