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Reviews (7,857)
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4,346
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254 - 259 of 7,857 reviews
Reviewed 30 March 2018 via mobile

Incredible hotel and staff! Rooms are gorgeous, the customer service is top-notch and the entertainment team made it a super fun week! Activities for all ages. We accidentally left our safe open with some cash and jewelry inside and we came back with a note from security and all of our valuables intact! So impressed with the honesty! Thanks Grand Royal Park for the memories!

Stayed: March 2018, travelled with family
Thank jungstacey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this reviewResponded 3 April 2018

Dear Jung Stacey

First of all, we would like to thank you for choosing Grand Park Royal Cancún Caribe as host of your recent holidays and for the time taken to share your charming experience.

It is an honor to read how much you enjoyed our facilities and services. Our mission is to make your stay as pleasant as possible and it is gratifying to know that we succeeded. It is really uplifting to read comments as positive as yours which pushes us forward in our search of excellence.

We are certain that we can make you feel at home every time you come. We will be waiting for your next visit.

Sincerely,
Carlos Da Silva
General Manager



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Cincinnati, Ohio
32
Reviewed 30 March 2018 via mobile

First of all, this is the first trip to Cancun where I and my family have enjoyed every meal we had! Truly nice specialty restaurants!

The trip was family friendly and there was something for everyone to do each hour!

The difference maker for this trip was the staff and mostly the entertainment team! Wow! We had so much fun playing cornhole, soccer, football, trivia, bingo, etc, etc!

This is a resort I WILL return to with my family and friends!

Stayed: March 2018, travelled with family
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this reviewResponded 3 April 2018

Dear Guest

First and foremost allow us to thank you very much for choosing Grand Park Royal Cancún Caribe as host to your holidays.

It is truly pleasant to know that the service and attention provided by each and every one of our staff members exceeded your expectations and make your feel that you were being properly looked after.

Thank you for highlighting every aspect of our Resort that you enjoyed. We will be glad to welcome you back and go beyond your expectations one more time.

Sincerely,
Carlos Da Silva
General Manager

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Reviewed 30 March 2018 via mobile

Best entertainment ever! Especially Joachim Balthazar. I luv also Dario, Leonardo and Nay. My daughter and I feel like family. All the rooms are facing the ocean. The beach is a foot away from the pool. The food is excellent. I recommend this resort!!!

Stayed: March 2018, travelled with family
1  Thank Erika B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this reviewResponded 30 March 2018

Dear Erika B

Thank you very much for your review and for mentioning so many positive elements you have experienced in Grand Park Royal Cancun Caribe.

We are pleased to know you enjoyed all aspects of our Resort, especially our service. I will be sure to share your comments with Joaquín, Dario, Leonardo and Nay. Comments like yours are a source of great motivation, as we can see our hard work reflected in a satisfied customer.

We are looking forward to the opportunity to welcome you back soon.

Sincerely,
Carlos Da Silva
General Manager

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Reviewed 30 March 2018 via mobile

First time at this resort came with Family. Fun entertainment staff especially Joaquin he made our vacation . Beach location is good , drinks and food good! Great for the price. Good location to bars and downtown Cancun .

Stayed: March 2018, travelled with family
Thank Bailey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this reviewResponded 30 March 2018

Dear Bailey A

First of all, we would like to thank you for choosing Grand Park Royal Cancún Caribe as host of your recent holidays and for the time taken to share your charming experience.

It is very rewarding to know how much you enjoyed your recent stay. Our aim is to go beyond your expectations and we are content to find out that we are achieving it. This kind of reviews encourages us to strive for a service of excellence.

Please do not hesitate to visit us in the future. Let us provide you with an outstanding stay that exceeds your expectations one more time.

SIncerely,
Carlos Da Silva
General Manager


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Reviewed 29 March 2018

From the food, to the room, to spending all day with the staff members it was amazing. I grew up going on vacation in many places, but this was one of the cleanest hotels my family and I have been at. The beach was breath taking and how friendly the staff and guests were was amazing. We can't wait to go back to the resort again.

Room Tip: The Mega rooms have a beautiful beach view
  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Cristina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this reviewResponded 30 March 2018

Dear Cristina A

First and foremost allow us to thank you very much for choosing Grand Park Royal Cancún Caribe as host to your recent holidays.

In behalf of all the persons who make up the team, we would like you to know that we are truly grateful for your appreciation towards the service provided, which made you feel as relaxed and comfortable as if you were home.

We are sure that all the staff will be pleased to know that you mentioned the outstanding service they provided to you during your stay, it is thanks to reviews like yours that encourage us to keep working hard in order to be better every day.

We all hope to welcome you back in a very near future and create many more memorable experiences.

Sincerely,
Carlos Da Silva
General Manager

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