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Reviewed 15 January 2022 via mobile

Royal Solaris is a everybody hotel it’s pretty nice location is great and it was relaxing the hot tub is warm the day beds are great. Raquel was wonderful sold me Coco bongo tix. It’s literally the best discotheque in the world in my opinion I highly recommend it even during the pandemic

Date of stay: January 2022
Trip type: Travelled solo
Thank Flyer28973627674
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun, responded to this reviewResponded 15 January 2022

Reading a review as gentle as yours is a great motivation to continue creating memorable experiences with each of our guests. Knowing that we have lived up to your expectations through the excellent service of our great team fills us with satisfaction.

It will be a real pleasure to welcome you once again on your next visit.

Best Regards
General Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2022

Buffet food is mediocre. Watery vegetables, wilting lettuce and under-ripe fruit. The food was really boring with no exciting dishes or nice ingredients. My wife and I both had upset stomachs. We had only eaten in the hotel so looks like a hygiene problems in the kitchens.
Bogaventura restaurant not as described. No asian food, nor prawns. Nicely presented, but small portions and scallops and sea bass were both tasteless.
There was poolside entertainment throughout the day – musical chairs, volley ball, bingo, catch the water balloon, etc. Constant loud nightclub music and screaming entertainment team round the pool. Nothing for older people. You get one towel and if you lose it, or the card there is a US$20 fine.
Snack bars around the pool had a good choice of snacks, but no ice cream. Food was same basic quality as the buffet. The bar gave us a coffee one afternoon. It was horrible and undrinkable – very strong with condensed milk.
The hotel is very unfriendly for disabled or elderly guests. Lots of stairs or steep ramps to get to the pool, beach or restaurants. To access the theatre from the lift you have to be taken through the kitchens!
Drinks – tried a gin and tonic and thought I was drinking meths - truly horrible! Usual local cocktails seemed OK.
Hotel massage was S$130. In Thailand $10, with much the same wages for staff. Rip off prices.
The hotel is very much aimed at the young mass market. For the price the food should be a great deal better.
On the plus side:-
Check in as always in Mexico was a bit slow, but friendly staff. Quick and efficient checkout.
Comfortable loungers – the best we had anywhere in Mexico
Shows – good – well choreographed, excellent costumes and danced with enormous energy.
Rooms clean and good facilities like the large walk-in shower. Nice soft pillows were a welcome change from the hard ones in most hotels. Rooms on the first floor have a balcony with jacuzzi.

Room tip: 1st floor - balcony / jacuzzi. Odd Nos lagoon view. Even pool / beach. Connecting rooms can be noisy
Date of stay: January 2022
    • Rooms
    • Cleanliness
    • Service
Thank Arthur M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun, responded to this reviewResponded 14 January 2022

We are truly sorry to hear about all the disappointments you had during your recent stay with us. We apologize for the failure in our service. Please be sure that all the comments we receive from our guests we use them as a guide to improve our services in the areas that we need the most work.

We hope that despite the inconveniences you have enjoyed the other amenities that characterize us; like the family activities and the great view of the Caribbean Sea.

We hope to see you again to improve your perception.
Best Regards
General Management

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Reviewed 14 January 2022 via mobile

Delfinon was an amazing server at Marco Polo! He was extremely funny, personable, and did his best to accomodate our requests with a smile and beyond. Definitely made my last meal the best experience of the trip!

Date of stay: January 2022
Trip type: Travelled with family
Thank Gelocube
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun, responded to this reviewResponded 14 January 2022

Thank you for taking the time to share your comments with us regarding your recent stay.
Its great to read how special this visit was and how Delfino went the extra mile to assure you had a great and unforgettable trip!

Thank you so much for choosing us, please come back soon!

Best regards,
General Management

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Reviewed 14 January 2022 via mobile

Great atmosphere and fabulous food, highly recommend. Tried new.dishes yummy. Villatoro was awesome. Chocolate martini and brandy old fashioned were perfect. Restaurant was very nice and relaxing.. loved it

Date of stay: January 2022
Trip type: Travelled as a couple
Thank hollyh54
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun, responded to this reviewResponded 14 January 2022

We appreciate the time you gave to your valuable review, it is a pleasure to know that we were able to meet your expectations, We are happy to know that our delicious food and beverages was to your total satisfaction

We look forward to welcoming you on your next vacation.

Best Regards
General management

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Reviewed 12 January 2022 via mobile

Have to say I wished our stay with you had been what I was expecting and more! Sadly we probably won’t be staying here again and I’m glad we didn’t end up giving into the time share gimic. (Although they sell it as a “ownership”
We stayed Jan 3-10, 6 people with two rooms.
We were told false information from the front desk and sales pitch guy from the start.
Tried to reconcile with the manager at check out and he was completely unable or willing to help us at all. Paid $200+ for Covid tests…the only option we were given at check-in. When I booked I was told that was part of our package and had the documentation. On top of that their website says it’s complimentary!!! Talk about lies and false advertising.
Sad to see that the customer service aspect is not there in the time that they need it the most! Rooms were nothing special and extremely loud from any hall noise.
We were told over and over in the sales pitch that they need customers and to grow the company….Hope this hotel can figure out what service is before they don’t have a company to grow.

Date of stay: January 2022
Trip type: Travelled with family
Thank Campbellfam04
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hoteles Solaris de Mexico, Director General at Royal Solaris Cancun, responded to this reviewResponded 12 January 2022

Thanks for taking the time to share your comments regarding your recent stay.

We are deeply sorry to hear about the inconveniences you had this time here with us, please accept our apology if the information provide you regarding our Covid Test was not accurated.

Our policies for Covid Antigen tests are constantly changing according to the requirements for international travel and it depends on the date you have made your reservation, in any case it is necessary to make a reservation upon arrival as we require a minimum of 24 hours of anticipation for Test results delivery. The cost of the tests carried out by external laboratories is established by each laboratory as well as the delivery time of the results.

We hope that despite the inconveniences you have enjoyed the other amenities that characterize us; like the family activities and the great view of the Caribbean Sea.

We hope to see you again to improve your perception.

Best Regards
General Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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