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Reviewed 22 May 2022

So where do I start...? This resort was beyond my expectations! On arrival we were whisked away from Cancun airport in our private transport directly to LeBlanc Cancun. When we arrived at LeBlanc we were greeted with a cool towel and a warm neck pillow while our luggage was promptly taken care of and we were expeditiously checked in. We were immediately impressed by the staff and their friendly courteousness; every staff member greeted us cordially and with bright smiles. Our room was not quite ready so a staff member explained the amenities and restaurants of the resort as well as the functions of the app for the resort which we found to be quite useful. We were invited to a breakfast which would explain the benefits of becoming a member of Le Blanc/Palace Resorts, which we declined and in spite of some previous posts relative to "high pressure sales people," we found that this was not the case at all. After about 20 minutes we received a text message that our room was ready...totally smooth checking process and we found ourselves at the pool shortly thereafter.
Overall I just can't say enough about the resort! The rooms were great, the restaurants were outstanding, the food was wonderful, the drinks were plentiful, and the nightly entertainment was great! I must emphasize that every member of the staff at Le Blanc Cancun met every one of our expectations! Each staff member from check-in, to room service, to restaurants, to pool servers, to spa personnel were friendly, courteous, every one greeted you with a smile and were genuinely interested in providing you with excellent service. Thank you Le Blanc!
I must single out a few staff members for really exceptional service...
Our Fifth Floor Butlers: Jesus and Marco,
Both of these gentlemen went out of their way to make our stay completely memorable! From preparing the nightly aromatherapy to ensuring that our reservations at the restaurants were taken care of as well as our spa reservations. Jesus and Marco thought of everything that we would need and made sure that it was provided for us. Thank you both! Hope to see you when we return!
Bella Restaurant: Host Alberto and Patricia and waiters Tomas , Jose , Manny , Pasquale.
Thank you all for your prompt service, great recommendations, and personal expertise! You all made our experience at Bella wonderful and memorable! A great touch one night at Bella was the cellist Mariana who set the mood for a romantic dinner with her rendition of "Por Una Cabeza," Beautiful and thank you!
Luminaire Restaurant: Host Dahlia , Waiters Carlos and Justa
What an experience!!! The dinner that we had here was made all the more wonderful by your expertise!!! Thank you Dahlia for all of your efforts in ensuring that our reservation was a special event! Thanks to Carlos and Justa for your performance! Wonderful food and experience!
Terraza Restaurant: Waiter Luis Thank you for your service!
Special shout-out to Pool Waiters: Ricardo (Main Pool), Sarahi (Lagoon Pool) Laura (Main Pool) and Adiel (3rd Floor Pool) who went above and beyond for our wants and desires...drinks were always full and cold with the bottled water in ice buckets you ensured were right by our chairs! Thanks Laura for your cucumbers slices for the eyes and scalp massages by the main pool!
Lobby Bar: Ignacio and Alex thank you! Great mixologists!
Spa: Ruth, Viviana , Karla and Pablo each one of you made our everyday hydrotherapy unique and our couples massage special!
Thank you Le Blanc hope to see you again soon!

Date of stay: May 2022
    • Location
    • Sleep Quality
    • Service
Thank PDMarine6
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janaí Valdez , Director General at Le Blanc Spa Resort Cancun, responded to this reviewResponded 5 weeks ago

Dear PDMarine6,

Thank you very much for choosing Le Blanc Spa Resort Cancun to spend your recent holidays and for sharing your kind review with the Trip Advisor community.

As we pride ourselves on creating a memorable experience, it is wonderful to hear that we exceeded your expectations and that you had an amazing stay.

We also want to thank you for all your kind compliements and for taking the time to remember and mention the names of those who provided you with an outstanding service.
Our guests’ satisfaction is our priority so we are delighted to know that the staff went above and beyond throughout your stay and that thanks to the genuine service they provided you they made your Le Blanc experience even more memorable and special.

On behalf of all the team, allow us to tell you that we are grateful for your visit and we will be more than happy to have the opportunity to serve you again in the future.
Please know that your Le Blanc family will always welcome you with great pleasure. Until then, wishing you the very best in health and happiness.

Best regards,

Janaí Valdez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2022 via mobile

Excellent food pastry excellent table is clean kitchen staff very helpful front office very helpful Room is clean service staff are excellent pool is excellent restaurant manager very friendly and helpful I will recommend

Date of stay: May 2022
Trip type: Travelled on business
Thank W5432EVbryanj
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janaí Valdez , Director General at Le Blanc Spa Resort Cancun, responded to this reviewResponded 5 weeks ago

Dear W5432EVbryanj,

Thank you for visiting us at Le Blanc Spa Resort Cancun and for sharing your review with the Trip Advisor community.

We appreciate very much your kind compliments! We are so happy to know that we met your expectations, that you had an excellent culinary experience and that you will definitely recommend us.

Please know that we remain at your service and we truly hope to have the opportunity to serve you again in the future.

Best regards,

Janaí Valdez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2022

The beach dinner was amazing. The view was beautiful, the food was delicious, and the service was top notch. Roger and Alexi were attentive and provided excellent service. I really recommend trying this experience at least once. 5/5

Date of stay: May 2022
Trip type: Travelled with family
Thank Xxjosumsxx
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janaí Valdez , Director General at Le Blanc Spa Resort Cancun, responded to this reviewResponded 21 May 2022

Dear Xxjosumsxx,

Thank you so much for taking the time to share your kind review with the Trip Advisor community.

How great to know that you enjoyed your romantic dinner at the beach and we are happy to know that met your expectations thanks to the delicious food we offered you and because of the excellent service Roger and Alexi provided you.

We are truly grateful for your recent stay and we hope that on your next visit to Cancun you will choose to stay with us. Please know that Le Blanc will always welcome you with great pleasure.

Best regards,

Janaí Valdez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2022 via mobile

What an amazing experience was to meet and feel so welcome during this visit. The service was excellent and the quality unmatched. Thank you for the experience and We’ll be back sooner than you think.

Date of stay: May 2022
Trip type: Travelled as a couple
Thank Wtouza
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janaí Valdez , Director General at Le Blanc Spa Resort Cancun, responded to this reviewResponded 21 May 2022

Dear Wtouza,

Thank you so much for choosing Le Blanc Spa Resort Cancun to celebrate your honeymoon!

Every guest deserves the best experience; therefore, we are proud to read that you had an amazing stay with us and that our wonderful staff made you feel welcome and provided you with an excellent and professional customer service throughout your stay.

How wonderful to know that you will definitely be back! Please know that it will always be a pleasure to welcome you at this your home away from home, Le Blanc.

Best regards,

Janaí Valdez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2022 via mobile

My husband Gene and I were blown away with the service and kindness we receive from everyone during our 7 day stay.
Kudos to our Butlers on the 9th floor.

A special recognition and thanks to Eder for going out of his way for us, explaining how Genes phone works and taking us to the Iquanas for pictures. he is a kind and caring person and you are so lucky to have him on your staff. He is what makes us want to come back.

Gene and Brenda

Date of stay: May 2022
Trip type: Travelled as a couple
Thank Brenda L
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janaí Valdez , Director General at Le Blanc Spa Resort Cancun, responded to this reviewResponded 21 May 2022

Dear Brenda L,

Receive warm greetings from everyone at Le Blanc Spa Resort Cancun!

It has been a pleasure to have you and your husband as our guests and we want to thank you for highlighting the quality of the service you received.
Please know that we will definitely share your comments with Eder as we are sure he will be glad to know how much his work and effort is appreciated.

We look forward to welcoming you again during your future travels to Cancun. If we can be of any assistance in planning your next visit, please let us know.

Best regards,

Janaí Valdez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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