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Krystal Cancun
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Reviews (5,465)
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Reviewed 10 March 2010

What's with the negative reviews for this hotel.
We were upgraded to tower oceanview room, what an experience.
Rooms were very clean, plenty of storage space, in room safe, comfortable beds etc. etc.
Food was just fine, and the service throughout the hotel was above and beyond our expectations.
Not once were we approached by timeshare salepeople.
Beach is absolutely georgeous.
We will likely return to this hotel next year, but for two weeks instead of one.
Our only complaint, the time went too fast.
Close to night life, shopping and many restaurants.

S. Evans,
Petawawa, Ont. Canada

  • Stayed: March 2010, travelled with friends
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Thank pettiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2010

ok were do i start if you like to eat at a resort dont book here if you like to have a quiet sleep at night dont book here if you like a beautiful beach book here oh ya and one night my girl was asked out by the consierge and he told her to keep me here lol so watch out for that. if you like to party book here if you book here or not you should come to the lobby at 10 30 and go out with oscar it will b the most fun and amazing experiance party you will have in cancun you will get vip and drinks all night noone will mess with you and you will b taking care off like a king i will not go back to this resort inless they change there food but i will come to this hotel at 10 30 and go with oscar and the group for the vip party

  • Stayed: March 2010, travelled as a couple
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1  Thank roroj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2010

Stayed March 1-6th, 2010 - All Inclusive with Timeshare presentation to get BEST price. Okay - to be FAIR - we did agree to the Timeshare presentation in exchange for a good price, however 3 HOURS? And 4 swat team that passed the baton from one to the other after they got a "NO"! Ridiculous! I WILL NEVER again agree to a lower price to endure 3 hours of the WORST sales strategy to generate capital I have ever seen! On the PLUS side - once we were DONE - we were DONE - no one bothered us again about the "investment opportunity". So let's get to the details of the accommodations.

First - this Hotel is very CLOSE to a good number of clubs/bars, flea market, etc. With that comes convenience and some late night noise. The CLUB noise was not nearly as annoying as being able to hear everyting in the hallways, or your neighbors on either side of you having "fun".

BEACH AND LOCATION -- The beach was beautiful and there was TONS OF SAND PEOPLE!

The room was clean - but really nothing special - this was a HOTEL -- NOT a resort -- there is a distinct difference. Also, when you are ALL INCLUSIVE, you wear a wrist band the entire time - annoying to have a stripe around my wrist due to tan line.....but WORSE is that the wrist band sent a message to the wait staff: "NO TIPS - THEY ARE CHEAP ALL INCLUSIVE Guests"! Proof of that is sit on a lounge chair by the pool and see how long it takes for someone to come and get your drink order. I recommend they either remove the All Inclusive option or make the entire Hotel All Inclusive. We are "tippers" -- but had to PROVE that by getting our own drinks, tipping the bar tender, then the waiters - finally on day 3 they came over when we were at the pool and asked us for a drink order.

FOOD -- Breakfast was FINE! The outdoor pool grill was FINE! Plan on eating elsewhere for DINNER!!!! If you do eat in @ Dinner - stick with the "freshly made" offerings like the pasta.

All in all - the beach is very nice and there's lots of walking you can do on that beach! The Hotel is average, the service is below average, for partiers - the location is great! Almost everything is in walking distance or a short bus ride.

Would I stay there again! NO! Would I recommend to a friend - NO!

  • Stayed: March 2010, travelled as a couple
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Thank cstiene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2010

After reading all these reviews I was nervous to stay at the Krystal, but after spending a week there I felt the need to write this to give clarity to all the bad reviews. My opinions are as follows.
Staff = Very nice
Pool area = Very nice
*New* (finished) beach = Incredible
Rooms = Very nice and clean + incredible view(we stayed in the new tower)
Drinks = Good
Food = Could be better - but for an all inclusive - what do you expect? The breakfast was fairly good - the snacks by the pool were fairly good, but the dinner buffet didn't look great. The dine out program was great though. We never ate dinner at the buffet.
Noise = You could hear some noise in the room from the hallway and the clubs - but we only noticed this one night, so it wasn't that bad.
Location = Couldnt be more perfect.
Value = For the price of this place, you cannot beat it.

  • Stayed: March 2010, travelled as a couple
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1  Thank ShannonTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2010

You get what you pay for. It is inexpensive and the hotel quality reflects its price. You're not getting a bargain with this one. I booked through Apple which says it is 5 apple rating. I was very disappointed with the hotel. The food was terrible. The "all-inclusive" is an exaggeration. The one nice restaurant that is supposedly all-inclusive only allows a small portion of the menu for the all-inclusive members. The buffet was a joke, other than for breakfast which was fine. The cleaning staff is intrusive at best. I have no idea why but the accoustics in the hall and adjoining rooms were terrible and you could hear every word that the people in the hallway said as clearly as if they were in your room. This doesn't sound like a big issue, but it is when spring breakers come home at 4 in the morning.

On the other hand, the beach and pool were nice, but then the beach is nice for every hotel on the oceach-side of the strip, so that's not such an incredible amenity. Also it is close to the bars.

I would never go to this hotel again if they paid me.

  • Stayed: March 2010, travelled as a couple
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1  Thank rogerdogerthedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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