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Traveller rating
5,625
2,248
778
354
269
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89 - 94 of 9,274 reviews
Reviewed 5 weeks ago

This was a great hotel! Not too big and not to small. It wasn’t too crowded and There was plenty to do. We felt right at home and the villa was wonderful. The dining staff at La Vista, Victor Zavala, Jose Cocoa, and Jorge Lagunes, were absolutely awesome. I would definitely recommend a visit if you’re headed to Cancún!

Date of stay: April 2021
Trip type: Travelled with family
1  Thank chazc805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siomara Chavez, Director General at Omni Cancun Resort & Villas, responded to this reviewResponded 4 weeks ago

Dear chazc805,


Thank you so much for the incredible comments. I am certainly pleased to know the top-notch experience was well enjoyed, especially the service from Victor, Jorge and Jose; they will be delighted to learn they helped in making your holiday unforgettable.

We sincerely hope to have you back for more amazing experiences.

Sincerely,
Siomara Chavez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2021 via mobile

Hotel was beautiful and clean. Maria our housekeeper kept our villa stocked and cleaned. We also had a room in the hotel which was clean and updated. Food and drinks were delicious too. I would definitely recommend this hotel.

Date of stay: April 2021
Trip type: Travelled with family
1  Thank angelacH1989TQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siomara Chavez, Director General at Omni Cancun Resort & Villas, responded to this reviewResponded 5 weeks ago

Dear angelacH1989TQ,

We are truly happy to know you had such an amazing time at Omni Cancun, thank you so much for sharing your wonderful review which we sincerely appreciate. We are also pleased to know that Mario provided you with incredible service at all times.

We hope to be honored with your visit once again soon and create unforgettable vacation memories at Omni Cancun.

Best wishes,
Siomara Chavez

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Reviewed 7 April 2021 via mobile

Great helpful staff especially, Tony, Chocolate and Alejandro!!! The entertainment crew is awesome. They do a great job at making you feel welcome. Played volleyball, Blackjack, Corn Hole and dance lessons. Lots and Lots of fun!!!

Date of stay: April 2021
Trip type: Travelled with family
1  Thank Cancun2021-fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siomara Chavez, Director General at Omni Cancun Resort & Villas, responded to this reviewResponded 5 weeks ago

Dear Cancun2021-fun,

Thank you so much for the incredible comments. I am certainly pleased to know the top-notch experience was well enjoyed, especially the service from Chocolate, Tony, and Alejandro, they will be delighted to learn they helped in making your holiday unforgettable.

We sincerely hope to have you back for more amazing experiences.

Sincerely,
Siomara Chavez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2021

Super clean rooms, great safe amenities, staff was unbelievably helpful from left to right. At the palomar restaurant Edgar was always helpful with us and our family haha! Our little one loved the pineapple juice and he certainly remember that every single time. Super friendly! And at the coffee deli area Geraldo was great! Making his coffees and frappes sarbucs style always welcome you with a Smile and a friendly Ola amigo. Very thankful to all Omni stuff ... Diego, Alejandro front area, Oliver, Francisco at DaVinci! Wow amazing Italian food! I’m sure there are more amigos but don’t miss out to visit this resort at Cancun

Date of stay: April 2021
Trip type: Travelled with family
1  Thank 686rodolfod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siomara Chavez, Director General at Omni Cancun Resort & Villas, responded to this reviewResponded 5 weeks ago

Dear 686rodolfod,

We are truly happy to know you had such an amazing time at Omni Cancun, thank you so much for sharing your wonderful review which we sincerely appreciate. We are also pleased to know that Edgar, Gerardo, Alejandro, Diego, Oliver and Francisco provided you with incredible service at all times.I will be sure to share your great comments with them, aas we highly value your positive feedback.

We hope to be honored with your visit once again soon and create unforgettable vacation memories at Omni Cancun.

Best wishes,
Siomara Chavez

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Reviewed 6 April 2021 via mobile

The most excellent service! Thank you for the best night ever! Couldn’t ask for a better server! Beautiful setting, and our server could not be more attentive and even notice when we were out of condiments.

Date of stay: April 2021
1  Thank jackiecG2742OM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siomara Chavez, Director General at Omni Cancun Resort & Villas, responded to this reviewResponded 6 April 2021

Dear jackiecG2742OM,


Thank you for the review. Omni Cancun Hotel appreciates you taking the time to leave your feedback. We are very glad you experienced our world-class level of service and hope to see you again with your friends and family!

Warm regards,
Siomara Chavez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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