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Reviewed 3 weeks ago via mobile

We loved it when we came 13 years ago for our honeymoon, and loved it all over again when we came back to celebrate our Anniversary.

Great food, ambiance and staff.

Special thanks to Luis Burgos and Emidgio for making it such a special and memorable evening!

Date of stay: May 2021
Trip type: Travelled as a couple
Thank K3713OQjoanm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siomara Chavez, Director General at Omni Cancun Resort & Villas, responded to this reviewResponded 2 weeks ago

Dear K3713OQjoanm,

We are delighted to know you came back to your home away from home, Omni Cancun, after your honeymoon a few years back. We are further happy to know we were able to exceed all your expectations. I will definitely pass along your great comments to Luis and Enrique, as we highly value your constructive feedback.

We look forward to welcoming soon to continue creating more unforgettable vacations

Sincerely,
Siomara Chavez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Not good. All not good. Food = bad. Room = bad. Walls are paper thin. Hard to get food reservations. If you like wine, or have taste buds, bring your own supply. Seriously, save yourself. Don't come here. I warned you.

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank robertwE9181UL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siomara Chavez, Director General at Omni Cancun Resort & Villas, responded to this reviewResponded 2 weeks ago

Dear robertwE9181UL,

Thank you for taking your valuable time to share your comments with us, it is extremely important your opinion. We are deeply sorry to hear your vacation with us did not cover your expectations, regarding our Food & Beverage and the room.Your comments were already referred to our F&B Management as well as our Maintenance to give the appropriate follow up. We would like to apologize for not providing a pleasant stay in your particular case, this is certainly not the memory we intended for you to take with you, we will keep on improving and renewing our service as our main goal is to create an amazing vacation to all our guests.

We truly hope to have you again in the future and have the opportunity to make your stay go beyond your expectations and change the perception you receive from us regarding the food &drink and the room.

Sincerely,
Siomara Chavez

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Reviewed 3 weeks ago

We stayed at the Omni Cancun 25 years ago for our honeymoon and visited again for our 25th anniversary! Things had changed a bit in 25 years, lol, but the first-class experience, excellent restaurants and out of this world staff remain the same! A few staff members were even the same as when we were there the first time! The resort was spotless, the nightly entertainment was so fun, and the rooms were top notch! We enjoyed every minute. We met a lot of great people, from newlyweds, to couples getting married on the beach, to retirees visiting in the Villas because they love The Omni so much. Cancun is beautiful, and you can experience the beauty in many places, I'm sure. But for a truly wonderful resort experience, the Omni is the place to make it unforgettable!

Room tip: Sunrises on the ocean side and sets on the lagoon side! Both are beautiful, but it is great to see whichever you prefer from your room!
Date of stay: May 2021
    • Rooms
    • Cleanliness
    • Service
Thank JBCB5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siomara Chavez, Director General at Omni Cancun Resort & Villas, responded to this reviewResponded 2 weeks ago

DearJBCB5,

It was great reading your positive review and learning that you stayed at Omni Cancun for the first time 25 years ago for your honeymoon and you decided to stay with us again, it is just wonderful! and more so, to know the many things you enjoyed during your stay. We feel honored to know that we exceeded your expectations thanks to the friendliness and attentiveness of our team, as our aim is to provide our guests with a memorable experience of their vacation at our beautiful resort.

We truly hope to have the pleasure of welcoming you once again to your home away from home, Omni Cancun

All the best,
Siomara Chavez

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Reviewed 3 weeks ago via mobile

Exit massage just what we needed for this trip in the post-covet era. Highly recommended! Gabby and Doris did a couples massage for us and they were excellent! If you're at army you should definitely get this massage it was so excellent and we had such a great time

Date of stay: May 2021
Trip type: Travelled as a couple
Thank Discover709028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siomara Chavez, Director General at Omni Cancun Resort & Villas, responded to this reviewResponded 3 weeks ago

Dear Discover709028,

Thank you for choosing Omni Cancun as your vacation spot. I am delighted to know you took advantage of our Spa and you had a couples massage and you greatly enjoyed it, this defenitely add value to your vacation. I will definitely share your kind words with Gaby and Doris, as we highly appreciate your constructive feedback.

We look forward to welcoming you back to your home away from home, Omni Cancun

Sincerely,
Siomara Chavez

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Reviewed 3 weeks ago via mobile

First time at this resort and it was absolutely amazing. My girlfriend has Celiacs and we wanted to make sure she had plenty of options for gluten free food. Our expectations were exceeded with the help of Emigdio (Emi) the restaurant manager. We ate many times at Da Vinci. He was incredibly helpful and kind throughout our stay and went out of his way to make sure we were well cared for. Would recommend to all.

Room tip: Ask for Emigdio (Emi) and Miguel - both restaurant managers
Date of stay: May 2021
Trip type: Travelled as a couple
Thank Sunny V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siomara Chavez, Director General at Omni Cancun Resort & Villas, responded to this reviewResponded 3 weeks ago

Dear Sunny V,


Thank you so much for the incredible comments. I am certainly pleased to know the top-notch experience was well enjoyed, especially the service from Emi, he will be delighted to learn he helped in making your holiday unforgettable.

We sincerely hope to have you back for more amazing experiences.

Sincerely,
Siomara Chavez

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