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Reviewed 3 weeks ago via mobile

We had a great time at Crown Paradise in Cancun. It's a perfect place for a family vacation with many activities for kids and adults. Jorge Baeza at Palapa Buffet is an excellent server and made our evening very enjoyable, and all the staff there (from house keepers, servers, and concierge) are very friendly and always helpful. The facility itself needs some upgrades but it's well worth the visit for the great service and food provided.

Date of stay: May 2021
Trip type: Travelled with family
Thank Wanderer177627
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise Club All Inclusive Resorts, General Manager at Crown Paradise Club Cancun, responded to this reviewResponded 2 weeks ago

Dear Wanderer177627,

Thank you for taking the time to leave your feedback following your recent stay with us at Crown Paradise Club.

I was really pleased to read that we met your expectations in terms of the facilities and most importantly the service we provided you with. Please be assured our team will be overjoyed to know their excellent service and attention are stood out by our guests

We hope you will give us the opportunity to pamper you again!

Sincerely,

General Manager
Julio Cabrera

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Cleanliness is bad, food choices is bad, food quality bad, pools dirty early morning, i wish I could attach pictures. Your monitors or handheld would be covered in puke. Misrepresenting then whats in photos

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank dan898703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise Club All Inclusive Resorts, Director General at Crown Paradise Club Cancun, responded to this reviewResponded 3 weeks ago

Dear dan898703,

First and foremost, receive our warmest greetings from Cancun.

Thank you for sharing your feedback about your recent experience in our resort.

We deeply regret knowing that your recent visit do not met your travel expectations, be assured that our priority is your satisfaction and comfort.

Our main goal is the creation of memorable experiences. Please know we appreciate your feedback regarding the aspects that did not meet your expectations and did not make it a unique experience; we always take corrective and preventive measures as the case may be.

It would be an honor to welcoming you soon, and we are sure that you will see our improvements since your last stay.

Sincerely,

Julio Cabrera
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Crown Paradise was perfect for my family. They go above and beyond. They have so many activities to choose from, for the kids they have waterslide 2 swimming pool. Mini golf, game room. And the food here is great. You can get at the buffet or choose from 5 different restaurants. At the buffet in the morning ask to be seated in David & Alexis spot, those 2 guys will make sure you satisfied. And at La Piazza, Daniel and Eduardo were amazing. And the food was great!!! We will come back to crown paradise

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Dream682561
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise Club All Inclusive Resorts, Director General at Crown Paradise Club Cancun, responded to this reviewResponded 3 weeks ago

Dear Dream682561,

Receive our warmest greetings from Cancún.

Thank you for taking the time to write your feedback about your last stay at Crown Paradise Club.

We are very happy to know that your experience in Crown Paradise Club Cancún has been memorable. Please be assured our team will be overjoyed to know their excellent service and attention are stood out by our guests

We very much hope to welcome you back in the near future.

Yours faithfully,

Julio Cabrera
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We had amazing service and a great meal Antonio Morales was such a great server and all the staff was awesome. The wings were so good.
I had the ribeye steak it was cooked medium rare like I ordered. Thanks to everyone at Wayne's Boots for a great meal and night out.

Date of stay: May 2021
Trip type: Travelled with family
1  Thank O5273KDjoshf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise Club All Inclusive Resorts, Director General at Crown Paradise Club Cancun, responded to this reviewResponded 3 weeks ago

Dear O5273KDjoshf,

Receive our warmest greetings from Cancún.

Thank you for taking the time to write your feedback about your last stay at Crown Paradise Club.

We are very happy to know that your experience in Crown Paradise Club Cancún has been memorable. Please be assured our team will be overjoyed to know their excellent service and attention are stood out by our guests

We very much hope to welcome you back in the near future.

Yours faithfully,

Julio Cabrera
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Gerardo was so amazing! He served us at the bar and he was so polite. He made conversation with us and made sure we were happy with our stay. I would recommend anyone to come here, the service was amazing. Best bartender ever!!!

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank 224paitens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crown Paradise Club All Inclusive Resorts, General Manager at Crown Paradise Club Cancun, responded to this reviewResponded 2 weeks ago

Dear 224paitens,

Receive our warmest greetings from Cancún.

Thank you for taking the time to write your feedback about your last stay at Crown Paradise Club.

We are very happy to know that your experience in Crown Paradise Club Cancún has been memorable. Please be assured our team will be overjoyed to know their excellent service and attention are stood out by our guests

We very much hope to welcome you back in the near future.

Sincerely,

Julio Cabrera
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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