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“Amazing Place and Experience”
Review of Restaurante Umami

Restaurante Umami
Ranked #1 of 1,415 Restaurants in Cancun
Certificate of Excellence
Price range: US$20 - US$100
Description: For those looking for a fascinating gastronomic and sensory experience, this avant-garde design restaurant with incredible ocean view allows customers to watch the chefs prepare their dishes directly on their teppanyaki griddles.
Restaurant details
Description: For those looking for a fascinating gastronomic and sensory experience, this avant-garde design restaurant with incredible ocean view allows customers to watch the chefs prepare their dishes directly on their teppanyaki griddles.
Reviewed 28 July 2021 via mobile

Everything was awesome, quick service from the hostess Jannai, and even quicker service from the waitress Ivone. Our waitress did a great job of making sure everything was going well and kept us satisfied the entire dinner. The chef David was entertaining and a master at his craft. I loved his rice and would eat here any day of the week. Definitely would recommend to anyone staying at the Nyx hotel.

Date of visit: July 2021
Thank mariayC2438FN
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DireccionNYX, Director General at Restaurante Umami, responded to this reviewResponded 29 July 2021

Dear mariayC2438FN,

Thank you for taking the time to share with us your lovely review.
We are overjoyed that you had an amazing time with us. We truly appreciate your comments about the good quality of our food and the great skills of our chefs. It lovely to known that our staff services were prompt, friendly and professional.
We hope you can dine with us again.

Warmest regards.
Guest Experience Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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20 - 24 of 774 reviews

Reviewed 24 July 2021 via mobile

Good Japanese food can be hard to find in Mexico.
We were in Cancun and this was the #1 rated of all the restaurants in Cancun.
It would really help when a restaurant was located in a hotel if Trip Advisor would mention that !

Located in the NYX Hotel. No signage so a real challenge to find. Both the hotel and the restaurant.
If you are old or physically challenged it is a long walk from the garage with many stairs and no elevator.

This is a very small restaurant with a large teppanyaki
area and grill. Also a sushi bar area in one large room.
Everything appears to be brand new and very high end.
Hotel and restaurant employees were well trained and exceptionally nice. Most seemed to speak English.

Ivomme was our server and was fantastic. The chef and team were first class and very friendly. I think most customers are guests at the hotel.
The edamami was average and would be better with a spicy option. The sushi rolls were very good with the rice being perfectly done. Japanese beer was available and a good selection of saki. The mixed sashimi offering was the star of the meal.

I was surprised that a small hard to find Japanese restaurant with a limited menu would get the #1 rating
with so many fine restaurants in the area.
But the employees and service and overall experience was excellent and made for a great dinner.

Date of visit: July 2021
1  Thank R3640JOalanc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DireccionNYX, Director General at Restaurante Umami, responded to this reviewResponded 25 July 2021

Dear R3640JOalanc,

Thank you for taking the time to share with us your lovely review.
We are overjoyed that you had a delightful dinner with us. It is our pride to read your comments about the great quality of our food. Likewise, we thank you for the comments about the great skills about our chefs and the warm and attentive services that our staff offered you.
We hope to have you dine with us again, to indulge you.

Warmest regards.
Guest Experience Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2021 via mobile

Great sashimi, rolls, cocktails...as well great ambient on the beautifull beach. Waiter Chutima was very friendly and helpful, and mixologist Patricio helped us with cocktail choice. All-in-all, great dining expiriance. I hope we will be back.

Date of visit: July 2021
Thank nino0o
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DireccionNYX, Director General at Restaurante Umami, responded to this reviewResponded 24 July 2021

Dear nino0o,

Thank you for taking the time to share with us your lovely review.
We are overjoyed that you had an amazing time with us. We truly appreciate your comments about the good quality of our food and the great skills of our chefs. It lovely to known that our staff services were prompt, friendly and professional.
We hope you can dine with us again.

Warmest regards.
Guest Experience Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2021 via mobile

The Chef David was very entertaining and a wonderful cook. Everything tasted delicious! Our waitress, Chutyona, was very attentive and nice. Overall great experience on vacation.

Date of visit: July 2021
Thank Bmerc09
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DireccionNYX, Director General at Restaurante Umami, responded to this reviewResponded 23 July 2021

Dear Bmerc09,

Thank you for taking the time to share with us your lovely review.
We are overjoyed that you had an amazing time with us. We truly appreciate your comments about the good quality of our food and the great skills of our chefs. It lovely to known that our staff services were prompt, friendly and professional.
We hope you can dine with us again.

Warmest regards.
Guest Experience Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2021

We visited UMAMI twice & loved it. Anayeli, Patricio, Roni, Omar, David, Jose, Ivonne & Chotima were all great. A special shout out to chefs David & Jose for their entertainment & awesome tricks, they were great. At one point I thought my brows were on fire, but the show was great. Ivonne and Chutima also gave great service, kept our glasses full and were very friendly. We had a great time.

Date of visit: July 2021
Thank Elizabethvdm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DireccionNYX, Director General at Restaurante Umami, responded to this reviewResponded 20 July 2021

Dear Elizabethvdm,

Thank you for taking the time to share with us your lovely review.
We are overjoyed that you had a delightful dinner with us. It is our pride to read your comments about the great quality of our food and beverages. Likewise, we thank you for the comments about the great skills about our chefs and bartenders.
We hope to have you dine with us again.

Warmest regards.
Guest Experience Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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