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Traveller rating
438
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All reviews our waiter mayan coffee short ribs pool service one bedroom suite pool side took great care beautiful property dinner reservations room service the entire staff each morning the wait staff family vacation swim up bar adrian butler
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Reviewed 15 October 2021 via mobile

Roberto was attentive to our requests, provided us guidance and set us up with an excursion to Chichen Itza, massages and private transportation to and from our resort at Garza Blanca. I highly recommend this resort.

Date of stay: October 2021
Trip type: Travelled with family
Thank E152HFlorib
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 15 October 2021

Dear E152HFlorib,
Thank you for expressing your great satisfaction at the Garza Blanca Cancun and for sharing the details of your stay with us.

I am happy to read that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service.
I am thankful for your kind words which I will personally share with Roberto the team member you mentioned.

Kind Regards,
Otto Pareto
General Manager
Garza Blanca Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2021 via mobile

Garza Blanca is amazing, we will definitely be back! We are towards the end of our 2 week trip and wish it could be longer. There is construction going on, but it hasn’t bothered us a bit. Room service for coffee and fruit platter in the morning, breakfast later at Blanca Blue, long days at the pool, dinners out and relaxing while the hubby smokes a cigar. Could not have been better! Jorge has been our butler and could not have been better, attending to every want and need we had. Sent a cake for our anniversary to the room, replaced the fridge when it wasn’t cooling enough because who likes warm beer , to making sure we had an extra bed for the weekend while the kids were here. He has done it all! Ricardo as our pool concierge has also been amazing, having a spot for us to go to every morning, trying to keep people with small children at a distance for us, and even chocolate covered strawberries for our anniversary! Benjamin, Rogelio, Luna, David, Alejandro, Eloisa and so many more I can’t even count. All of them anticipate your needs before you even know you need them, our service has been top notch!

Date of stay: October 2021
Trip type: Travelled solo
1  Thank sarvert2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 14 October 2021

Dear sarvert2015,
Thank you for expressing your great satisfaction at the Garza Blanca Cancun and for sharing the details of your stay with us.

I am happy to read that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service.
I am thankful for your kind words which I will personally share with Jorge, Ricardo, Benjamin, Rogelio, Luna, David, Alejandro and Eloisa the team members you mentioned.

Kind Regards,
Otto Pareto
General Manager
Garza Blanca Cancun

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2021

My fiancée and I booked at Garza Blanca for mid September, knowing it was a new hotel. We were so happy we did. The hotel and staff were amazing! The rooms were stunning. All of the staff were so friendly and accommodating. We want to acknowledge a couple that went out of their way to make our stay wonderful. Adrian and Arturo - our butlers - made our vacation very easy and relaxing by booking reservations for restaurants and excursions, and helping with anything we needed. The pool staff was extremely attentive - especially Ricardo (pool supervisor). He welcomed us each day with a warm smile and delightful conversation - he made sure we were always well taken care of. and would not let us lift a finger! Also, Cesar and Rogelio were very attentive with drinks and food. Estephania at Blanca Blue was delightful - she was so thoughtful when she remembered that I love churros and didn't get to have them one night, so she had them specially prepared for me at breakfast. When we were on the beach at Villa Del Palmar we had a minor incident and the security guard, Rodrigo, was extremely helpful and took care of the situation. We loved our stay and will definitely be back next year!

Date of stay: September 2021
1  Thank Planetclare17
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 14 October 2021

Dear Planetclar,
Thank you for expressing your great satisfaction at the Garza Blanca Cancun and for sharing the details of your stay with us.

I am happy to read that our team has contributed greatly to making your stay memorable. We are committed to offering outstanding service.
I am thankful for your kind words which I will personally share with Adrian, Arturo, Ricardo, Cesar, Rogelio, Estephania and Rodrigo the team members you mentioned.

Kind Regards,
Otto Pareto
General Manager
Garza Blanca Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2021 via mobile

They say it's the little things that count, and the resort delivered. Luxurious, high quality, hospitality & attention to details at it's best. Having been travelling internationally and staying in five-stars hotels, GB impressed me the most with it's thoughtful design. Loved the remote curtains, beautiful bed, kitchen and showers, amazing pool and view, and of course...yoga in the morning. If you are looking for a relaxing, peaceful & luxury getaway, GB is the right place. Looking forward to my next visit!!

Date of stay: October 2021
Trip type: Travelled solo
2  Thank Theresia710
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 12 October 2021

Dear Theresia 710 ,

Thank you for allowing us the opportunity of hosting you at the Garza Blanca Cancun and for taking the time to share your experience with us.

I am very pleased to read that you had an unforgettable experience and that our team did a great job taking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.

It will be an honor for the Garza Blanca Cancun to welcome you back soon and offer you our hospitality.

Kind regards,
Otto Pareto
General Manager
Garza Blanca Cancun

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Reviewed 11 October 2021

Finally able to travel after a long awaited COVID lockdown. From our room to the pool, everything was top quality. Understandably, they are not fully completed construction and the noise level wasn't bad, they made up for it with nice light afternoon music artists and exceptional service at the pool. David, Benjamin & Rogolio made our time at the pool rememberable. David made sure we were well taken care of with our drinks, Benjamin set up our beach chairs in the morning after knowing our routine. All the staff were attentive and always smiling and willing to help. Our Butler - Rene, always sought us out during the day making sure that all our needs were met.

We did the AI for our time there and don't regret it. There is only one restaurant at Garza open for now but we had several choices at Villa Del Palmar. No particular favorite aside from Breakfast at Blanca Blue. A special thanks to Adrian at the Tequila Bar who always made our before dinner coctail hour enjoyable. What a memory he has, knowing our room and drink order upon arrival. Cannot wait to come back and see the completed look but really didn't mind the quiet times at the pool. Very clean, very attentive to covid guidelines.

Date of stay: October 2021
Thank Susan K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Otto P, General Manager at Garza Blanca Resort & Spa Cancun, responded to this reviewResponded 11 October 2021

Dear Susan K,
Thank you again for your valuable insights and choosing to share your celebration with us. I am delighted to know you had a wonderful Relaxing Holiday with us.
The team members David, Benjamin, Rogelio, Adrian and Rene will be thrilled to know they made you feel right at home and made your stay a special one.

I sincerely hope that the fabulous memories of this experience inspire you to return and providing us with the opportunity to welcome you back again soon.

Kindest Regards,
Otto Pareto
General Manager
Garza Blanca Cancun

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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