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“Not for 20 somethings”
Review of Hotel Riu Cancun

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Hotel Riu Cancun
Ranked #32 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed 4 July 2011

The hotel itself was exactly the same set up as all other RIUs. Timed breakfast, lunch and dinner times with an outdoor eating area open while outside of these times, pool bar is laid back and usually filled with the younger crowd. Myself and the other two guys that went there felt something missing for it being cancun. The location of the hotel is ideal, since it's a walk to all the clubs. The staff however kept needing to talk to us for one reason or another. Tiny non sensical crap that we rather would have had them bother us about at the end of our trip. It seemed like they were nowhere near as friendly as their counterparts at the RIU in Montego Bay. I wouldn't recommend this hotel for 20 something's trying to enjoy Cancun for what it's famous for. The non-stop party.

  • Stayed: June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Talal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,992 - 3,996 of 10,191 reviews

Reviewed 4 July 2011

Easily the best hotel I've stayed in. Very clean hotel. Food was really nice and had a great selection. Staff were so friendly and could not do enough for you. If you go here you won't regret it

  • Stayed: June 2011
    • Value
    • Location
    • Rooms
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3  Thank sandy8089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2011

We arrived Mon June 27 during the storm. Check-in took 10 minutes. Even though check-in wasn't till later our room was ready at 11:00 am. We had Jr. suite overlooking the pools on 3rd floor. Great room and large patio. There was fully stocked refrigerator with Dos xx beer, Pepsi, and bottled water. Also 4 liquor bottles on the wall. There is no carpet in room which is a plus. The maid service was excellent.

There is Don Juan buffet with about anything you would want to eat. They have breakfast buffet till 10:30. There is coffee pitchers all filled. We would bring pitcher and mugs to room each morning. The rooms should have a coffee pot in them. Lunch starts at 12:00. There are three restaurants that you have to book in the lobby two days in advance. You can also just show up and wait till someone doesn't show. We did this at the steak restaurant. We only waited 10 minutes. The food was ok. We did reserve the Japanese restaurant. It was excellent. You each get 5 pieces of sushi for a appetizer. The fried ice cream for dessert was awesome.

The bars great. We never waited for a drink. The pool bar is where the action is during the day. We read complaints about watered down drinks. We never saw this. You can get extra shots in any drink. You can get pure alcohol if you want. The bartenders will fix anything you want. Luis was a great bartender we liked. The lobby bar is beautiful. You can sit in the air conditioning and drink all day. We made friends with Jaunita. She was so friendly like all the bartenders. She turned me on to Mojitos. Awesome!

There are 4 pools. The main pool by the bar is was not noisy like other reviews said. There was entertainment staff that kept things going. They were good. If you didn't like this there is another pool on the other side of building that is quiet. People do reserve lounge chairs by putting towels on them. They start giving out towels at 8:00 am. But you can always find something anyway. There are also lounge chairs at the beach that never filled up.

We didn't know what to expect after some bad reviews. It was a great trip. Some people just have different likes and dislikes. If we go back to cancun, it will be the Riu Cancun.

We took a taxi to downtown flea market. It was terrible. The vendors are like insects. They are all over you. We stayed 10 minutes, got a cab and went back to resort.

Also, Everyone takes US dollars but all change is in peso. We brought several one dollar bills for tipping, even though tipping is not required at resort. You can go there and not spend any cash. We brought a laptop computer. The only place we could get internet was close to front desk. Ours would not work at sports bar as stated. Had a good signal but would work there. We just go sit by front desk if we needed internet.

Room Tip: Get a JR. suite.
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  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank 1234Brian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2011

We just came back from a wonderful vacation with our family. The staff was great especially many thanks to the service staff and maids, you really work so hard. We loved the Japanese Restaurant Kawachi.

Rooms:
Room were great, with a spectacular view on theocean. The beds were ok. Anyway you dont stay in your room while you have the beach in front of you. Everyday they clean you room and of course there is also a minibar in the room.

Things to do:
There are a lot of things to do while you are in Cancun. We decided to do some sight seeing and of course a lot of tours as well. We booked our tours already in advance as there are some very special deals available on the net, especially on cancun-watersports that was very helpful in explaining us what tours were the best and which tours are a must.

  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Fidou45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2011

This was our second trip to the Riu Cancun. We stayed there from June 14 to June 20. This place is great. Lots of food choices. The seafood was great shrimp, fish, clams, etc.. Drinks were very good. tip the waiters and they would keep the drinks coming. The rooms were cleaned daily. Mini fridge in room stock every two days. Nice view of beach from balcony. Nightly shows were very entertaining, but had to be there early to get a seat.

The beach is very nice, but there is only one BIG COMPLAINT:

There is ABSOLUTELY NO SECURITY at the beach. This was my prior complaint to management when we stayed there two years ago and NOTHING has been done to correct this PROBLEM. The problem is you would see people not from the hotel wandering around the beach and utilizing the hotels installations as if they were paid guests. This was very bothersome and unsafe with all the crime and violence happening in Mexico now. Seeing this people and not knowing there intentions, sitting in the hotel lounge chairs within three feet away from us and having no security around we were afraid of telling this people anything because we didnt know how they would react. This made relaxing by the beach really hard. One evening, from my balcony I saw two men walking by the hotel beach and taking off with a bag. Once again, I told management about this issue. One of them whose name was Marco, said they didnt have enough security to go around. Go figure..

We have stayed in other hotels in Cancun and Playa del Carmen where you could see security around the beach doing there job. I rank Riu Cancun's security rock bottom.

Took one picture on our last day to prove my point.

We decided to stay at the Riu Cancun for our anniversary this year because of their food, entertainment, disco, proximity to nightlife, and hoping they had improved their security(NOT).

Would recommend this hotel, but they need to beef up their security for the wellbeing of their paid guests.

  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank rickrocksTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan, Km 9, Manzana 50 | Lote 5, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Cancun
#25 Spa Hotel in Cancun
#28 Top resorts Hotel in Cancun
#30 On the Beach Hotel in Cancun
#38 Family Hotel in Cancun
Price Range: $322 - $681 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Official Description (provided by the hotel):
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more   less 
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun

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