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“ONLY GOOD THING IS THE BEACH HAVING GROWN PALM TREES AND THE LARGE POOL”
Review of Hotel Riu Cancun

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Hotel Riu Cancun
Ranked #36 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed 20 October 2017

This resort has seen it's better years. Elevator sounds like it is going to break at any moment, plumbing comes and goes, noise all over resort from a squeaky belt somewhere by pool, bed is hard as a rock, no a/c in lobby or elevators, service is non existent and the food taste like chemicals. Area between pool and beach smells like sewer. The pool is large and beautiful, staff (other than front desk) is really nice, beach area is perfect.

Room Tip: Riu Palace or the Riu next to Riu Caribe as a lot nicer.
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  • Stayed: October 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Pamela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Cancun, responded to this reviewResponded 25 October 2017

Dear guest,

Many thanks for sharing your experience with us. We appreciate the opportunity to respond.

We are committed to providing excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We have sent your comments to the respective heads of departments involved and actions would be taken to address all your concerns.

We hope to get the chance to welcome you again at one of our RIU hotels in order to deliver the high standards of guest service and quality which are typical at our resorts.

With our best wishes we remain,

Hotel Riu Cancun
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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170 - 174 of 10,417 reviews

Reviewed 18 October 2017 via mobile

Well, as expected, nice one, nice trip, nice service, congrats to Riu.

Good food, good drinks, nice beach, good location, cool people around.
Is about in the middle of all the hotel zone.

Check my view in this photo i attached.

Stayed: October 2017, travelled solo
4  Thank IVAN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017 via mobile

Really can’t say enough about the hotel, up graded to a suite when got there. The hotel has everything anyone needs, great pools, staff go out the way, food of high restaurant staff. Be going back next year

Stayed: September 2017, travelled as a couple
6  Thank MorairaNum1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017

My fifth attempt to get assistance for dining for my group was on October 10, 2017. It stated someone would get back with me within 24 hours but it is now the 14th of the month and no one has contacted me. I was told I need to contact reception.cancun to set up my groups dining. I reached out four times with 6 weeks with no response. I don't understand why no one is responding. My group arrives on Tuesday the 17th and they have no clue if they will be able to have dinner together during the time they are here. I am very displeased with the customer service I have received by the RIU.

  • Stayed: October 2017, travelled on business
    • Service
5  Thank ETXTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Cancun, responded to this reviewResponded 18 October 2017

Dear guest,

Thank you for taking the time to give us your feedback and for expressing your concerns.

We are disappointed to hear that our customer service failed to live up to your expectations and that you have rated us with the lowest rating even before being our guest. The ethos of our staff training requires a helpful, friendly and very obliging service at any time. We will send your comments to management in case these standards have not been appropriately fulfilled at some point.

We sincerely hope that during the rest of your vacation we can be able to change your perspective about our services, please do not hesitate to contact our Public Relations staff for anything you may need.

With our best wishes we remain,

Hotel Riu Cancun
Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017

My best friend and I went to Riu Cancun for 4 days. was the absolute best time ever. From check in to check out, I have not one complaint. food was amazing. room was very clean and had the most beautiful view ever. Every night there was a group outing, they made sure we were all taken care of and left no one out. There's so much great things to say about this place I can't put it all in writing. I HIGHLY recommend this hotel to anyone.

  • Stayed: October 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
4  Thank Mandy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan, Km 9 | Manzana 50, Lote 5, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Cancun
#29 Spa Hotel in Cancun
#32 Top resorts Hotel in Cancun
#32 Family Hotel in Cancun
#33 On the Beach Hotel in Cancun
Price Range: S$330 - S$619 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Official Description (provided by the hotel):
The 24h All Inclusive Hotel Riu Cancun opens all year round and is located right on the beautiful beach of Cancún, in the Corazone area which is the modern hotel zone with American-style shopping center, various restaurants, bars and nightclubs. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Cancún Airport (20 km) and Cancún city (10 km) and invites you to explore the area. The hotel has 569 comfortably furnished rooms and offers many amenities. Relax in our spa or get in shape at the fitness center. 4 outdoor pools. Day and evening entertainment, as well as our Pacha Discotheque. For lovers of gastronomy, we offer a live cooking stations at our main restaurant, Asian, Italian specialty restaurants, Steakhouse, and 5 bars. ... more   less 
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun

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