My husband and I stayed at the Riu Cancun for 7 nights the first week of December. This was our first time in Mexico and our first time at an all-inclusive hotel. Both of us were very pleased with the hotel (and only wished the weather was a little sunnier).
Room/Facilities: We had a standard Run of the House room, everything was clean and comfortable. Throughout the whole hotel we constantly saw staff cleaning & mopping the floor. We did not notice any kind of musty smell in our room as mentioned in other reviews (although the humidity seemed pretty high since any wet clothing took forever to dry). Also we like a firmer mattress and actually had a very restful sleep every night. One minor pet peeve: the bath kit provided wasn't great, very small packets for shampoo/soap and the products were a little harsh on the skin. The only other complaint is that, when we reported a problem with a lamp not turning on, we were told a maintenance person was coming but no one ever showed up.
Food/Service: We found the food a little uneven, but with a large buffet it was always possible to find something to our taste. We didn't like waking up early to make reservations for the Brazilian and Japanese restaurants, but we did eat at both of them once. We like the Brazilian a little better. The staff at the restaurants and bars were always helpful, attentive, and friendly. We appreciated the in-room bar that was replenished every couple of days. (We took the bottled water with us whenever we left the hotel).
Entertainment/Activities: Although we didn't participate in any of the games, there was a full schedule of activities throughout the day (with separate schedules for kids and teens). The "Animation" staff were very energetic and we enjoyed the two evening shows we attended (although the atmosphere is a little unpleasant for non-smokers). Also, since the weather was not that great during our stay, we appreciated the daily movie presentation.
Pool/Beach: The beach is very nice, the more active area is actually kind of rocky, but there is a quieter part of the beach that's great for swimming. Unfortunately we didn't swim much due to the strong wind and waves. The pools were nice, but the outdoor jacuzzis were too cold. A tip we found useful: Reserve the actually HOT hot tub in the spa. It's free but you need to make reservations a day in advance for a half-hour session. You can also use the sauna and gym for free.
Outside the Hotel: As other reviewers have said, the location of the hotel is really ideal. There are many shops and restaurants nearby, for cheaper shopping you can hop on the bus right outside the door to get to Cancun Centro (the downtown more residential area). There's plenty of nightlife in walking distance of the Riu, although we still saw traces of Hurricane Wilma's destruction in a few seemingly abandoned buildings. We went on one excursion to Tulum/Xel-Ha - great time. The reps in the hotel sell way overpriced packages, you can get a much better deal from a travel agent in the mall or on the street. (If you don't trust the agents in town, you can buy directly from the tour operator - Gray Line is one of the most popular ones)
Overall we had a great time and would recommend the Riu Cancun to others!
- Official Description (provided by the hotel):
- Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com and Expedia so you can book your Hotel Riu Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Riu Cancun Hotel Cancun
- Riu Cancun Mexico
- Cancun Riu Hotel
- Rui Cancun