We stayed at the Riu Cancun July 3rd to July 10th. Our party consisted on myself, my husband, our two children (1 & 4) and two sets of grandparents. Our travel agent booked us through Apple Vacations, and everything went smoothly.
Flight & Customs: We flew out of Pittsburgh with USA3000 airlines. It was a comfortable flight, but I couldn't believe they charged you for food! We paid $5 for a warmed up egg sandwich! But they did offer
complimentary juice and beverage service. They also gave you free headphones to watch the movie. As far as entering the country, I highly recommend flying out on a Tuesday. We got through customs with
no problems, and we never waited in line for more than a minute.
Hotel: It is beautiful!!!! When I saw it from our bus from the airport I understood what people were saying in their reviews. It looks stunning, and it just gets better when you go into the building. Also, the location is as good as it gets. Right across the street from malls, shopping and restaurants--it was perfect. The grounds of the hotel are immaculate; it's true that people are cleaning constantly. And the lobby entrance--wow.
Rooms: The rooms are nice. There were four of us in a standart room, so we felt kind of cramped occasionally. But for two people, they are plenty big. The Corona in the fridge was a definite plus!
View: Wow. The view from the room they initially placed us in was partially blocked from a building. They put us in another room (thanks Ale!) within a couple of hours. The view from that room overlooked the gazebo, and we saw several weddings. The ocean--I can't even describe how incredible it is! And the Riu Cancun has stunning views of it from every corner of the hotel.
Food: I couldn't believe it! I've been to Mexico 4 times, and this was the first time that I actually loved the food! It was really good--especially breakfasts at Don Juan. We ate at the Asian restaurant once, and that was good. But our favorite was when Don Juan had the Asian theme. Their food was awesome--especially the sushi! And I loved the little sandwiches at the Sports Bar. They were perfect when it came to getting the munchies after many late-night beers!
Staff: Soooooo friendly! They really fussed over my daughter (well, she is cute!), and made us all feel so welcome. Always smiling, always wanting to accomodate. They were wonderful.
Pools: Unfortunately, we didn't discover the "quiet pool" until our last two days. It's the pool on the right side of the hotel (if you're facing the ocean). That was definitely the best pool, and so relaxing. Our kids used the baby pool, too. It's very small, but was perfect for our 1 year old. It's right next to a jungle gym too, so that was nice for the kids. The swim-up bar...I'll get to that later.
Entertainment: Our son had the most wonderful time with this. Every night the kids get on stage and perform songs and have little contests. My son is a ham on stage, so he really enjoyed this. We (the adults) only saw the Michael Jackson show. It was entertaining, even though it was lip-synching. But that guy really looks just like Michael Jackson!
Okay, some of the things we didn't care for. Yes, as reported, the beds are kind of hard. But that wasn't what I had a problem with. It was that they were two beds pushed together, and sometimes things fell between the beds. Strange. Also, I agree with previous reports that the swim-up bar is gross!! It is literally 20 degrees warmer than the quiet pool, and I think that is due to so many people peeing
in the pool! And if you look at the water, you'd swear it was a shade
of yellow! Also, non-smokers should be aware that there are a lot of smokers in there. There also aren't a whole lot of bathrooms. It was a good walk if you were in certain areas. Another issue we had was with the outdoor restaurant, La Mision. My mother-in-law named it the "bird restaurant" because there were crows flying in and out of it all day. It was kind of gross, so we didn't eat there. And finally, the alcohol. There wasn't really much of a choice as far as brands we liked. I craved a good vodka or whiskey drink the whole week...I survived though! :)
Overall, our experience was wonderful. This hotel is definitely one that my family and I would recommend and consider visiting again.
- Official Description (provided by the hotel):
- Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more less
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- Also Known As:
- Riu Cancun Hotel Cancun
- Riu Cancun Mexico
- Cancun Riu Hotel
- Rui Cancun