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“Great location for the 18-30 holiday makers”
Review of Hotel Riu Cancun

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Hotel Riu Cancun
Ranked #32 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed 10 February 2011

We were looking for a good hotel so we thought booking a Thomson/Tui 5T Platinum hotel would guarantee that's what we got. How wrong.... The hotel is at best 3 star and it is in need of some urgent TLC. We paid brochure price so it was not a bargain basement holiday, or so we thought...

Pro's - location and night life are spot on for those wanting to be in a buzzing resort
Staff and entertainment team are the only thing worth keeping in this hotel.

Con's - it's trying to be something it's not !
Graffiti etched in to the lifts with buttons to some floors missing (very unfortunate for those with rooms on the 8th floor)
Rooms are tired and grotty, damp beds and pillows, despite several sheet changes the problem was not resolved because it's the pillows and mattresses that are wet.
Restaurants - Specialist restaurants are very poor. Lots of choice in the main buffet restaurant, unfortunately it's left out too long so it is dry and does not look very appetizing.
Tour Operator - Thomson are not interested. Basically, no one else has complained, so it's tough. Maybe they should check out some of the reports on Trip Advisor.

Note to self - Next time check Trip adviser BEFORE I book ! Finally don't book with Thomson/Tui again !!

  • Stayed: September 2010, travelled as a couple
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1  Thank TDownes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,150 - 4,154 of 10,197 reviews

Reviewed 10 February 2011

Stayed at the riu cancun jan 30-feb 4th, overall had a good experience here.
When we arrived they couldn't find our booking in the computer so we had to wait about an hour for our room. They gave us our bracelets and we went to eat lunch while we waited. Our room was nice, had a nice view, pools were nice, food was good, drinks were great! The beach was nice, the far end of the beach by the quiet pool was the best, the other area got really busy. Only complaint here was that there were no waiters on the beach to bring drinks.
Also, the sun is blocked by about 2pm in the pool bar area, so you have to head down to the beach for more sun.
Try the steakhouse, great food! The brazillian restaurant was ok, my fiance enjoyed it more than I did. You had to book the restaurants 2 days in advance. Overall we had a great time!

  • Stayed: January 2011, travelled as a couple
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2  Thank Windsorgirl22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2011

this really is not a 5 star hotel. i was so disappointed with it as we were on honeymoon and really wanted something special. firstly the beds are without doubt the most uncomfortable i have ever came across. the fridge in the room makes a terrible noise and the all the staff seems stresssed ! the beach is tiny and it does get very busy. but the worst of all are the birds - they join you for dinner! there is bird poop on all the chairs its awful. will not be back.

  • Stayed: January 2011, travelled as a couple
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2  Thank datura1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2011

My husband and I traveled here in early December, and we were pleasantly surprised with our visit for the inexpensive price we paid. The hotel was absolutely beautiful, and was kept in tip-top shape. Everywhere you looked, they had people working/cleaning, etc. My husband and I were extremely impressed with the food. Seriously- the food was amazingly good for an all-inclusive resort. The only 2 aspects we were not 100% thrilled with were:
1) The beds were not very comfortable.
2) There were no working hot tubs. I understand that in mid-summer hot tubs might not be a priority. However, in early december, when the pools & ocean are cold, hot tubs should be working.
Overall, we really enjoyed our visit, and are planning a trip again next year.

  • Stayed: December 2010, travelled as a couple
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1  Thank SweetCarolineKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2011

I just got back on the Jan 29th from the RUI CANCUN. I went there for a week with my family and friend not knowing what to expect, the resort turned out to be great. We all had a great time and really enjoyed the resort!!! The food was amazing, always something different in the buffet, al cartes were very good, the entertainment staff did an excellent job throughout the day and night, couldnt asked for any better. The pool area was really nice with an infinity pool. The location of the resort was probably the best in Cancun. You are a 5 minute walking distance from all the nightlife and entertainment. Rooms are not five star, however, everything else on the resort made up for it. Would I go back to this resort, "YES", and I definitly reccommend this resort as well!

Stayed: January 2011, travelled with friends
1  Thank jaybird84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan, Km 9, Manzana 50 | Lote 5, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Cancun
#25 Spa Hotel in Cancun
#28 Top resorts Hotel in Cancun
#30 On the Beach Hotel in Cancun
#38 Family Hotel in Cancun
Price Range: $318 - $680 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Official Description (provided by the hotel):
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more   less 
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun

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