We were looking for a good hotel so we thought booking a Thomson/Tui 5T Platinum hotel would guarantee that's what we got. How wrong.... The hotel is at best 3 star and it is in need of some urgent TLC. We paid brochure price so it was not a bargain basement holiday, or so we thought...
Pro's - location and night life are spot on for those wanting to be in a buzzing resort
Staff and entertainment team are the only thing worth keeping in this hotel.
Con's - it's trying to be something it's not !
Graffiti etched in to the lifts with buttons to some floors missing (very unfortunate for those with rooms on the 8th floor)
Rooms are tired and grotty, damp beds and pillows, despite several sheet changes the problem was not resolved because it's the pillows and mattresses that are wet.
Restaurants - Specialist restaurants are very poor. Lots of choice in the main buffet restaurant, unfortunately it's left out too long so it is dry and does not look very appetizing.
Tour Operator - Thomson are not interested. Basically, no one else has complained, so it's tough. Maybe they should check out some of the reports on Trip Advisor.
Note to self - Next time check Trip adviser BEFORE I book ! Finally don't book with Thomson/Tui again !!
- Official Description (provided by the hotel):
- Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more less
- Reservation Options:
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- Also Known As:
- Riu Cancun Hotel Cancun
- Riu Cancun Mexico
- Cancun Riu Hotel
- Rui Cancun