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“Our new favorite restaurant in Cancun”

Cenacolo Zona Hotelera
Ranked #16 of 1,319 Restaurants in Cancun
Certificate of Excellence
Price range: US$0 - US$70
More restaurant details
Restaurant details
Good for: Romantic, Business meetings, Special Occasion Dining
Dining options: Breakfast, After-hours, Dinner, Reservations
Description: Located in the Hotel Zone, this was our first restaurant. With over 30 years of tradition, this location offers a perfect balance between the best of Italian cuisine in Cancun and the best view of Nichupte Lagoon. It will surely make a memorable experience.
Reviewed 15 November 2019 via mobile

At the recommendation of our concierge we went to this upscale Italian restaurant just south of the La Isla shopping center in the Cancun Hotel zone. Note that some apps while giving the correct address show a different location on the map. The restaurant is known for the freshly made pasta, in fact as you walk in you can see the pasta being made on a big table near the entrance. We were seated on the outdoor deck overlooking the lagoon. If you time it right you get a beautiful view of the sunset. Seating there is limited so make sure you request it when making reservations.
We tried some of their appetizers and salads. The first time there I had one of the steak dishes and my wife had the salmon. They were outstanding. What really makes this place special is the service. We had Juan López and Richard. I have been to many upscale restaurants including at my own country club, and have not had better service. The way Juan and Richard attended to us made the whole experience special. On our first visit we were celebrating my wife's birthday and we were surprised by a delicious dessert and a happy birthday song. I should note that every one on the staff was extremely nice and helpful from the young hostess to the manager who checked on us.
We loved it so much that we came back several times during our 2 week visit. We requested Juan López and Richard each time. By our second visit Juan already remembered our names and my wife's special dietary requirements. All the various dishes we had, from appetizers, salads, main courses and desserts (some prepared table side) were delicious. There was only one dish that did not meet my expectations and that was their tuna dish. However, Juan did try to discourage me from getting it and I did not listen. This is definitely a must visit restaurant if you enjoy authentic Italian cuisine.

Date of visit: November 2019
Thank Jonathan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRCenacolo C, Director de Relaciones Públicas at Cenacolo Zona Hotelera, responded to this reviewResponded 20 November 2019

Dear Jonathan P

Thanks for sharing your experience. We are pleased to know that you and your wife enjoyed your visit and each of the dishes of our Divina Cucina Romagnola, in special of our homemade Pasta, Steak dishes, and Salmon.
To Juan López and Richard will be nice to know that your service was excellent.

We hope to have the pleasure of serving you again.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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112 - 116 of 1,680 reviews

Reviewed 14 November 2019 via mobile

Excellent service by Felipe and excellent food. The entire staff was friendly and it was fun watching the staff make the noodles.

Date of visit: November 2019
Thank thevarkulas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRCenacolo C, Director de Relaciones Públicas at Cenacolo Zona Hotelera, responded to this reviewResponded 15 November 2019

Dear thevarkulas

Thanks for letting us know the great experience you had with our Divine Romagnola Cuisine. It also satisfies us know that you enjoyed our ambiance service and food. Felipe Gustavo will be happy to know that the service was excellent.


We hope to see you soon!
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2019

The food was delicious, it came fast and tasted amazing. Servers were also very helpful and very nice. Will come back very soon.

Date of visit: November 2019
Thank Frankpiet19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRCenacolo C, Director de Relaciones Públicas at Cenacolo Zona Hotelera, responded to this reviewResponded 15 November 2019

Dear Frankpiet19


Thanks for sharing your experience. We are pleased to know that you enjoyed your visit and each of the dishes we took to your table, in special of our Homemade Pasta & Lasagna.

We hope to receive your visit again.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2019 via mobile

This was our first visit to Cenacola in their new location. We had been regular patrons for years in previous locations dating back to the ‘80s. This by far was a most pleasant experience. From the minute we walked in, the hostess was charming and engaging. Our waiter, Juan Lopez, was attentive & knowledgeable. And the food? Superb! Presentation-taste-quality. This will most certainly go on our limited “must visit” list each year when we are in Cancun.

Date of visit: November 2019
Thank Jeanne Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRCenacolo C, Director de Relaciones Públicas at Cenacolo Zona Hotelera, responded to this reviewResponded 15 November 2019

Dear Jeanne Z

Thanks for sharing your experience. We are pleased to know that your visit to our restaurant is a must on your trip. And the value that our Cucina Romagnola is to you.

Juan will be pleased to know that your service was excellent.

We hope to see you soon!
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2019

Arrived at 7 pm we received our meal at 9:45
They were not busy so that was not an excuse
Will not return to a restaurant that has good food and poor service

Date of visit: November 2019
    • Value
    • Service
    • Food
Thank Duke11111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRCenacolo C, Director de Relaciones Públicas at Cenacolo Zona Hotelera, responded to this reviewResponded 11 November 2019

Dear Duke11111

We appreciate you taking the time to share your experience with us, we are sorry for your experience with our service. We will keep in mind your opinion.

We reiterate our apology and hope to see you soon.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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