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“Best meal we had in Cancun -- went twice!”

Cenacolo Zona Hotelera
Ranked #19 of 1,329 Restaurants in Cancun
Certificate of Excellence
Price range: US$0 - US$70
More restaurant details
Restaurant details
Good for: Special Occasion Dining, Romantic, Business meetings
Dining options: Breakfast, After-hours, Dinner, Reservations
Description: Located in the Hotel Zone, this was our first restaurant. With over 30 years of tradition, this location offers a perfect balance between the best of Italian cuisine in Cancun and the best view of Nichupte Lagoon. It will surely make a memorable experience.
Reviewed 9 March 2020

Check the number of reviews I've written -- I eat out a lot, and have been to Cancun over 20 times. Cenacola is our favorite restaurant in the Hotel Zone. it has always been very good, and just keeps improving. New location this year, and the view from the deck is lovely. We ate here twice this year, and both times every meal was truly excellent! The service was very good, also. I'd recommend the salmon, the green hats, the lasagna, the fettucine bolognese, the spaghetti "in the wheel" -- really, any of the hand-made pastas are delicious! Extensive wine list, too. This is by far the best Italian restaurant in the Hotel Zone and I highly recommend it!

Date of visit: March 2020
    • Value
    • Service
    • Food
Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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53 - 57 of 1,686 reviews

Reviewed 8 March 2020 via mobile

Such a fabulous restaurant. We thoroughly enjoyed our experience. Pesto made table side. Paper this delicious homemade fettuccine! Our server Juan Lopez took great care of us. A must visit when in Cancun.

Date of visit: March 2020
Thank cschutta7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2020 via mobile

Great Food but inconsistent service. Our meal started out fine. I had the ravioli with peas and it was delicious. Service was excellent throughout the meal. But when it came time for the check we waited over 20 minutes as our waiter never came back. We asked several waiters passing by if they could send our waiter over with the check. We finally found the manager and he delivered our check and took our payment but with a gratuity already added in. We had dined at Cenacolo before and never had any issues. Not sure what the problem was and why the gratuity was automatically added in but we will probably skip this restaurant on our trip next year.

Date of visit: February 2020
2  Thank 925peggyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRCENACOLO, Director General at Cenacolo Zona Hotelera, responded to this reviewResponded 28 February 2020

Dear Peggy K, we are very grateful that you trust us and that you will take the time to detail what happened.

We are sorry and we guarantee that we will take your opinion very seriously, it is important for us to offer you the best every time you visit us.

Let us improve your experience and we hope to have the pleasure of seeing you soon. Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2020

Our family loves this restaurant and now that they have a new location closer to our hotel, we can walk there. Love the homemade pasta and pizza. Try the artichokes. We come here every time we stay in Cancun.

Date of visit: February 2020
    • Value
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1  Thank dennissH9277SJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRCENACOLO, Director General at Cenacolo Zona Hotelera, responded to this reviewResponded 27 February 2020

Dear susan s:

We are pleased to read that you enjoyed all about our Divina Cucina Romagnola, in special our homemade pasta and pizza.

It is important to offer you the best every time you come to visit us.
We hope to see you soon!
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2020

We ate here 2 years ago and had a horrid experience, but we thought we'd try again. The location is lovely and around 6:30 pm the sunset is very beautiful. Our servers this night were Juan and Erick who were both wonderful. Starting with drinks if you enjoy great tequila I had the Don Julio 1942 which I started drinking 3 years ago and really appreciate very much, my wife had a Bellini. We then shared the Caprese salad which was excellent and it came with the smallest dab of homemade Pesto. We did ask for more peso and found an extra charge when the check arrived later, this was extremely petty for a very expensive restaurant. We had the Red Marinara Black Guitar Spaghetti very good and the High Seas Fettuccine that too was very good. The portions are good but they are very foolish to charge extra for something they gave so little of. We tried them again and we'll be telling friends and others how cheap they are. We stay in Mexico for two months and have lots of friends here.

Date of visit: February 2020
    • Value
    • Service
    • Food
2  Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GRCENACOLO, Director General at Cenacolo Zona Hotelera, responded to this reviewResponded 26 February 2020

Hello Richard,

Thank you for your comment, we are happy to know you enjoyed our view, drinks, Caprese Salad, homemade pasta, Red Marinara Black Guitar Spaguetti and our fettuccini. We thank you for your comment regarding the extra charge we will take into account. We hope you can visit us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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