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“We should have know better”
Review of Allegro Cozumel

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Allegro Cozumel
Ranked #22 of 53 Hotels in Cozumel
A TripAdvisor Member
Richmond, Va
Reviewed 21 March 2004

After reading the reveiws we should have know what we were in for. I want to give a fair review so I will give both pros and cons on the trip we took from Mar 14, 2004 to Mar 20, 2004.
Pros: The people, the bartenders, the cleaning staff, bellboys, and event staff are extremely friendly, and hardworking. They did most everything in their power to get what we wanted in a timely fashion. The beach, the water is so clear, that at 20 feet deep, you can still see the ocean floor. The fish will litearly eat right out of your hand. The grounds, the sculpted bushes and trimmed hedges are all beautiful. Plus, with the two pools, shuffleboard, basketball court, and pool table their is plenty to do.
Cons: The Beach and pool seating, If you want a chair by the pool or ocean under an umbrella, plan on getting up at 6:30am. Food, the food is passable, but only certain items, nothing tastes good, and there is no real mexican food except salsa and guacamole everywhere. Plus, you can eat only once at the Mexican and Itlalian, which is only marginally better and the rest is the dreaded buffet. The bars, while they have 4 bars, rarely is more than one open at any one time, and lines at the one bar, can be a problem. Tipping, while tipping helped with a cleaner room, stronger drinks, and a faster taxi, who wants to tip at an all-inclusive resort. Worst for last, the room, In our room, we could smell mildew constantly, the AC barely worked, the TV had to be repaired, the remote broke half way through the week, the shower ran hot and cold, never the same temperature. The shower head looked like a Mayan ruin with all the zinc build up. The thin walls are an issue, we had spring breakers below us keep us up until 1am the first night. The thatch roof leaks and I think is the biggest contributor to the smell in the room. Then came my wife's favorite moment, at about 10:30pm, just before falling asleep, we both saw a RAT scury across the ceiling and wall edge and in to the next room, where we heard the couple next door scream.
My wife and I made the best of the situation by getting up early, tipping, and ordering multiple drinks. Plus we supplemented our diets with breakfast bars and eating outside the resort as much as possible. And we are already planning to go back to Cozumel, but not to Allegro. If you go I would recommend the Jeep Tour, and for the more youthful at heart the ATV tour,(women follow the brochsure advice and wear the sports bra for these excursions). I would also recommend the pirate ship lobster dinner excursion, it is a lot of really cheesy fun. Plus, do a snorkel or scuba trip if you can, the reefs around the island are amazing. So go and enjoy Cozumel, but remember, a 3-star hotel in Mexico, is more like a 1-2 star in the USA or Europe. Brian

5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 21 March 2004

Just returned from a wonderful trip to the Allegro 3/13 -3/20 . I was very nervous after reading so many negative reviews but they could not have been more wrong!! Our group of ten had a great time!! grounds are beautiful and clean and the beach was the best I had seen on the island!! Food was good, Breakfast buffet was best but dinner buffet was good as well, we stuck to pool snack bar for lunch!! Staff were always friendly, especially the two Freddy's at the pool bar!! I miss them already!! My only complaint ( a minor one) is that the rooms do need some updating but I was only in there to sleep and shower and change, I was not going to let that affect my trip. In conclusion, I would definitely return to the Allegro and will recommend it to friends and family! Have a great time!!

  • Stayed: March 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
1  Thank tracy212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2004

Stayed at the Allegro w/o March 1st with my husband. We had a great time! I certainly had my doubts when reading some of the reviews before going on this vacation. I can't believe how people can find so many things to complain about! This is Mexico....not the US...sorry if you're not catered to every moment of the day! The staff work extremely hard and I'm sure that they're paid very little......give them a break!
Although I do have to admit that Ricardo in Customer Service was a bit rude! The food was pretty good (better than some all inclusives that I've been to), but the smoothies were the best. Great idea to bring your insulated mugs for drinks! Entertainment was okay, but as I've mentioned the staff that run the nightly entertainment also run the daily activities as well...they work very long hours! The rooms were very simple and small...but who cares...all you do is sleep there! Our room was very close to the disco, so from approximately 10:30 to about 1:30 every night we heard the heavy bass of the music...oh well, we just bought ourselves some ear plugs. The best about the rooms are the hammocks on the front porch of every room! The grounds of the resort are stunning and the beach was fantastic!

Thank caisemannfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 16 March 2004

My husband and I stayed at the Allegro March 6-13, 2004. We read the reviews and came prepared with a candle, and some febreeze when we heard the rooms were musty. Once we put on the AC, the must went away and we didnt have any issues. You could smell the sewer at night outside, but once inside the room with the AC on, couldnt smell a thing. THe rooms are ok and adequate... NOTHING SPECIAL, but we were there for the beach. There were some very small bugs that we noticed on white paperwork that we had left on the nightstand. The water pressure was hard, but you got used to it, and other than the very first day, we had plenty of hot water. The grounds are BEAUTIFUL, and we found the employees to be friendly and helpful and very appreciative of any tips received. Seeing the iguanas and gekkos walking around the grounds was pretty neat... They run around like squirrels do back home! The woman at the fruit smoothee bar is great! I suggest ordering the "palma, and adding kiwi" We enjoyed the breakfast buffet with the fresh fruit. Most of the time we were at the snack bar for lunch, and yes burgers and dogs got a little old by the end... I was not crazy about the dinner buffets, (I confess a few nights I had stolen some cereal boxes from breakfast and just had that... ) also the fresh pasta made to order helped, as did breaking it up with the other restaurants. The mexican one was good, and the special coffee was great. The italian restaurant was VERY good. We also treated ourselves to the moonlit lobster dinner and that was good. We had no problem getting dinner reservations, and I would suggest making your reservations for the week the morning after you get there... The beach was spectacular and there were more than enough chairs for everyone. The water was great, and while we heard some others talk of jelly fish, we did not see any ourselves. The entertainment at night was ok... rather corny, but they are playing to a wide audience. This was meant to be our "vacation to sit on the beach and relax and do nothing" and that was what we did. We had 6 days of great weather... So other than the food and a few bugs... we were pleased.

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2004

Just returned from the Allegro, spent a week there from th 6th of March till the 13th. I would not give it a 4 1/2 star as our tour book stated. The top problem would be the smell of the sewer. It is nausating! It could be overwhelming at times, especially trying to watch the shows at night by the stage. Our room was in the 1300 section which is the side you want to be on to eliminate the sewer odor. We stayed on one of the upper level rooms, which is nice but the you can hear from the people next to you, heaven forbid if your TV is too loud or you talk to loud! or if you don't like cigarette smoke! The staff is friendly and were accommodating to our requests. The grounds are immaculate and clean and beautiful.The rooms other than the sound thing were clean and fine. I think we lucked out with our room, we had no problems. The beach is great too, not too much to see snorkeling like the book boast abouts, take a tour, much better! The food, well it was not great, my partner will eat anything but there was just not alot of variety for me to eat. Breakfast buffet was great! Plenty of fresh fruit, fresh eggs and bacon and pancakes and stuff, breakfast there was something for everyone. Lunches and dinners at the buffet were disappointing. Dinner especially, long line ups at the buffet and not much food choice, in my opinion, but I tend to be on the picky side for certain things. I did not go hungry and did find something to eat. The was always the snack bar for lunch which served your basic burgers, hot dogs and fries along with nachos and always some type of fried fish.
Great for kids. This place was over run with families, so if your looking for something quieter, this isn't the place. There was a fresh fruit bar where you could order great fruit drinks and fruit. Only from 12 noon till 2 pm. The night life was fairly quiet, the activities staff did put on some fairly good entertainment, the night life was next to nothing and the Fast Eddies bar for later at night is so smokey you cannot sit there. One of the better things was the tea time from 4 -5 daily on the upper level of the front desk by the buffet. They served great speciality coffees! It is their best kept secret. We could only get into the Italian restaurant for one night, that was dissappointing also, most of our group had cold dinners, the dessert and cappicino coffees did make up for that. In the end our group did have a good time but for the price we paid and for the rating, it was disappointing!

Thank SueBobS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Allegro Cozumel

Address: Carretera Sur San Francisco Palancar | Km 16.5, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Spa Swimming Pool
Hotel Style:
#13 Top resorts Hotel in Cozumel
#13 Spa Hotel in Cozumel
Price Range: $190 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Cozumel 3.5*
Number of rooms: 305
Official Description (provided by the hotel):
In Mexico’s Caribbean there is a tiny island just bursting with life – it is Cozumel and the Allegro Cozumel. Right on the famous Sand Francisco Beach, two worlds of adventure co-exist: The Fun-in-the-sun beach and the amazing undersea Palancar Reef. Whatever you choose to pursue, Allegro Cozumel places it right at your fingertips. Beach Volleyball, tropical bars, restaurants, and nightclubs keep life on land exciting, while the on-site dive shop and big-game sport-fishing charters offer a gateway into the dazzling marine sanctuary of Cozumel’s waters. And when you awake the next morning, after a relaxing night’s sleep in your comfortable guest room, you’ll find there’s even more to explore, because the adventure never stops at Allegro. For the young ones, there is plenty to do from building sand castles alongside the beautiful powdery white sand beach, get physical at the amazing kid’s multiplay covered playground, catch some giggles at the water park, or take advantage of the many activities offered by the Kids clubs. ... more   less 
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Also Known As:
Occidental Allegro Cozumel Hotel Cozumel
Occidental Allegro Hotel
Occidental Allegro Resort All Inclusive

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