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“Wonderful, family-friendly, and beautiful resort.”

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El Cozumeleno Beach Resort
Ranked #20 of 53 Hotels in Cozumel
Certificate of Excellence
Reviewed 19 September 2017

I've stayed at El Coz twice now, and my husband and I are getting ready for our third trip next month. I'm so excited I can't stand it. I know there are a few people who rank this hotel low and complain about the food, but seriously, what do you expect for the price!?!? Sure, it's not 5-star gourmet dining, but it doesn't claim to be. The food is decent enough, and if you want something else, go into town for a dinner or two during your stay. The hotel prices are lower than many non-exclusives anyway.

The views and snorkeling simply can't be beat, and this beach is a lot less rocky than most in Cozumel. The piers on either side of the hotel keep the water clean and calm. We like to walk up the beach a bit to the Westin and then snorkel back with the tide (bring shoes, lots of little rocks and shells on the way). We've paid for multiple snorkeling excursions in Playa and Cozumel, and THIS is by far the best we've ever seen. We take the money we save on excursions and use it on massages! We brought our 3 teenagers here and they absolutely loved it.

Bottom line, if you're a diva and expect a 5-star resort for the price of a two or three star, don't come here. Just pay more. If you're looking for great service, a beautiful location, nice beach, and amazing sunsets, THIS is the place.

Room Tip: Ask for floor 7 or 8 (9th floor is extra, but the views are just as good from 7 and 8)
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  • Stayed: June 2017, travelled with family
    • Location
    • Rooms
    • Service
5  Thank KeriS1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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73 - 77 of 5,756 reviews

Reviewed 8 September 2017

This is our 13 year coming back to this hotel, what is interesting about meeting people you will find that most people are returning from multiple years. That should tell you something about the Resort.for the price you will not find a hotel with the view this one has.90% of rooms have views of the beach. The resort is known for being laid back and a place you can relax, but if you want to do stuff you can still be very active. No real night life other than music night movie night.For the food the buffet has greatly improved, but I still reccomend ordering off the menu.We always eat breakfast and lunch but go into town for good dinners for not so much, ask me I'll tell you where to go.rooms are clean and always fresh. I have never had a issue that was never fixed.rooms are cool ,room service it's fast

Room Tip: Old but very friendly staff. SAFE
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  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
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9  Thank Eric O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017

If you want to be pampered and swaddled in luxury this is not the place for you. You get what you pay for ! We paid a descent price and had a good time. The rooms were nice and big but the beds were hard. The drinks were made with subpar mixers and were not good. The food was good, but very repetitive. I would come back for a family trip on a budget but if my husband and I return we will pay the extra to stay at a better resort. That being said, people from other resorts walked over to our beach because El Cozumela has the best snorkeling right there!

  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Apphia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017

This place is our home away from home. We have been staying here, every summer, for 11 years. It has had its ups and downs and this trip was an up.

The staff was amazing. Carlos Sanchez, Front Desk Manager, is so welcoming, kind and friendly. He always makes sure our stay is amazing. Virginia at the front desk is a sweetheart. Actually, everyone at the front desk did an amazing job!!

Room: We stay in the north tower, our son loves it. We had a great room. We stay there every year so we know what to expect. The beds are hard and pillows are even harder. But, we are in paradise. The room was always clean, plenty of towels and the AC was working great! No complaints at all on the room.

Food: The food here is not bad, it can just get repetitive. I am assuming that could happen at any hotel? Breakfast is good, we order off the menu for lunch and dinners were fine. We went downtown to eat a few nights (we were there for 7 nights) but when were did eat at the hotel, everything was fine. Can't really complain about anything. I do wish they would have fresh guacamole, no onions, just fresh avocados. I crave that! The chips are amazing!!

The staff: AMAZING. Everyone seemed so happy this year. Lots of smiles and we were very well taken care of!! Jose was great. They really did a great job this year!! I was happy to see them seem much happier this year than in some of the past years!

Hotel: It is an older hotel but it is small and everything is close. The beach is amazing. We enjoy being able to walk up and down the beach. The water is beautiful and our favorite part of the hotel!!

We had a great trip and plan on returning next summer and I can't wait!!

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank Labelgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2017

Stayevd 8/26/17 - 9/217... Service was excellent...rooms were clean but dated. No face cloth and you get 1 hand towel with 2 bath towels daily. Oh yes, and only 1 bottled water! Friends of ours had bought a cooler of water for us which was very nice as it was needed! The lobby and inside restaurant were extremely HOT since there was no air conditioning in either. Wifi is only in the lobby!!! Very "buggy" this time of year even in the open lobby and restaurant (bring repellant!)
Since this was off season..it was nice to get a chair anywhere at anytime! The staff was right there at any time for your request whether at the beach or pool. Sergio, Manuel and Angel always made sure we were "happy-happy"...it was great!
We did like the food. I especially liked the chicken fajitas. The food and deserts in the
only inside restaurant (La Veranda) were good. All in all we had it was a nice stay with good friends BUT PLEASE do something about that HOT lobby! We did find the people of Cozumel very friendly and hard working.
Hope to be back someday.......Nice restaurants and bars in town.

Room Tip: A high floor is a must!
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  • Stayed: August 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank BRENDA C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about El Cozumeleno Beach Resort

Address: Playa Santa Pilar Km 4.5, Cozumel 77600, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cozumel
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Cozumel
#12 Top resorts Hotel in Cozumel
#15 On the Beach Hotel in Cozumel
Price Range: $178 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — El Cozumeleno Beach Resort 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
El Cozumeleno Beach Hotel Cozumel
El Cozumeleno Beach Cozumel
El Cozumeleno Cozumel

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