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Reviews (5,345)
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2,335
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Reviewed 25 October 2016 via mobile

I have stayed at other iberostar resorts in playa and love them for the price this one was just as good being in the island rooms could use a little up dating for the age staff was great as allways the food is the food they r all the same good the grounds are kept great the beach was the only thing that was not great all coral stone going in but if u walk down the dock there is a stair entry to get some swimming in the pool was great with a swim up bar it made it good overall I would go back again....

Stayed: October 2016, travelled with friends
Thank Marco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this reviewResponded 3 November 2016

Dear guest,

It is with great pleasure that we thank you for expressing your opinion about your experience, we are so grateful to have been chosen as your holiday destination and for your preference for IBEROSTAR chain.

We appreciate your wonderful comments in relation to the quality of the food, our dedicated staff and our facilities. We would like to take this opportunity to let you know, that in appreciation for the loyalty of our guests this year we change the decoration, the color inside of the room, the vanity of the bathroom and some furniture of 80 rooms. Next year we will continue the changes in the rooms.

We are so pleased to know that you have had an excellent vacation and were able to enjoy our resort. We hope you have the opportunity to visit us and enjoy these changes.

Friendly regards,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2016 via mobile

The Iberostar Cozumel was wonderful all around! Great food, great entertainment, great people! Highly recommend this resort, as the beach and pool were beautiful. The evening shows are not to be missed either, and there are great adventure opportunities available as well. Enjoy your stay!

Stayed: October 2016, travelled with family
Thank Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this reviewResponded 3 November 2016

Dear guest,

Thank you for staying with us recently and for sharing your review with all the community.

We appreciate your nice words regarding the great food, great entertainment and great staff. We are happy that you enjoyed our grounds like beach and pool.
Overall, we feel honored for your invitation for all our readers to visit our resort. We are pleased to know that you enjoyed our facilities.

We hope to host you very soon and give you another fantastic experience at our hotel.

Kindest regards,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2016

I found my new favorite hotel, Iberostar Cozumel. I just finished a one week dive vacation there and it was perfect! I am a foodie and the buffets created by head chef Claudio were truly elegant. It was food Nirvana. My former favorite hotel was Anthony's Key Resort at Roatan but this one has more elegant food.
The diving was superb and the location is right at the best reefs so a long, tedious boat ride each way was not necessary. Maddie at the dive shop was such a charmer and really worked to keep us happy. Jose was our dive guide and he was so helpful. He has a masters in Marine Biology and could answer any question.
Our room was so comfortable and perfect.
The grounds are like a botanic garden and well cared for. They have flamingos in a pond and there are iguanas near them and so I was able to do lots of wildlife photography which was one of my trip goals.
I love that the hotel is Spanish owned and the Spanish accent to everything there really added.
Highly recommended and I'm already planning another trip there in 6 months.

  • Stayed: October 2016, travelled with family
    • Value
    • Location
    • Service
3  Thank Don R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this reviewResponded 3 November 2016

Dear guest,

We sincerely appreciate the time invested to share your personal impression of your recent visit to IBEROSTAR Cozumel and furthermore your preference for our chain.
We are delighted to know that now we are your favorite IBEROSTAR. Thank you for all your attentive and positive remarks to our food, we will pass your comments to our Chef Claudio, we are sure he will be more than happy.

We are glad to know that our grounds, flora and fauna complemented your vacation goals.

We feel honored to read that you are planning to visit us next year, for us will be a pleasure to host you one more time at your hotel.

Cordially yours,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2016 via mobile

Had a great time at this resort. Very clean, ok food, great pool, awesome diving and the staff is very attentive. Plenty of towels in room along with good AC and a ceiling fan. The shows are a little late at night. Wish they were earlier so we could have gone to more of them.

Stayed: October 2016, travelled as a couple
Thank Alison T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this reviewResponded 28 October 2016

Dear guest,

Thank you for reviewing your recent stay at our hotel. It is wonderful to read we were able to make your stay special with our cleanness, gastronomy and pool.

Thank you for recognizing our team’s passion for customer service. About our night shows schedule, be sure that we have taken note of your opinion to offer you a better service.

It would be our pleasure to welcome you back in a near future at our beautiful resort IBEROSTAR Cozumel.

Kind regards,

Quality Manager
IBEROSTAR Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2016 via mobile

Our 5 night stay at Cozumel was amazing!

The staff at this location are absolutely stellar, 5-Stars is not enough! What an amazing group of hard working individuals!

The check-in, grounds, entertainment, room and food service staff members continually provide personalized VIP service around the clock!

The grounds are well groomed with friendly wildlife. Our rooms ~ cold air, hot water, spacious, clean, well stocked fridge and toiletries.

The beach offers a five star dive shop, snorkeling, and Hobie cats with dock access. Bring water shoes, mostly rock bottom surface. Beach and pool bar readily available to quench your thirst and endless daily activity for adults and children.

Food service was wonderful, endless selections from the (nightly themed) buffet and three speciality restaurants providing formal dinning.

And who can forget the outstanding nightly theatrical performances. Amazing!!!

I understand it takes great teamwork and many, many talented people to make a production of this magnitude appear to operate flawless. However, I want to give a special thank you to Paola in the theatrical department. Her beautiful smile, pleasant spirit, professional dance instruction (despite "memos" two left feet), and flawless nightly theatrical performance was amazing!

She along with many others, created spectacular memories that will last us a lifetime!

Thank you Cozumel Iberostar family for a job well done!

Sincerely,



William

Stayed: October 2016, travelled with family
1  Thank Wil_N2_diving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality manager I, Quality Manager at Iberostar Cozumel, responded to this reviewResponded 28 October 2016

Dear guest,

On behalf of the staff we would like to thank you for choosing again IBEROSTAR Cozumel for your recent vacations but furthermore for sharing your opinions with the online community.

Thank you for your positive words regarding our excellent team of staff at the hotel, we are very glad to know that Paola and all the Star Friends contributed to offer you a wonderful experience, they all show great dedication to hospitality and customer satisfaction and we believe they are the key to our success.

Also, we are delighted to know that you could enjoy our beautiful wildlife and thank you for remarking our cleanness and well stocked fridge and toiletries at our rooms.
Once again we would like to thank you for your preference, if you decided to come again to Cozumel do not hesitate that we will be waiting for you, it would be an honor to welcome you back soon.

Warm regards,

Quality Manager
IBEROSTAR Mexico

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