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Reviewed 11 July 2021

We love the Melia and look forward to staying there again in the future. This was our third time staying there. It was definitely worth the money to book the Grand premium rooms this time. The hotel is very clean, the staff is very friendly and helpful, and the overall atmosphere is very relaxing.

Date of stay: June 2021
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Review collected in partnership with Meliá Hotels International
Thank gpqy90me6y
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Melia Cozumel, Director General at Melia Cozumel, responded to this reviewResponded 13 July 2021

Dear gpqy90me6y,

Thank you for sharing your experience.

We are happy to read about your wonderful third holiday at our Melia Cozumel and you and your family once again enjoyed the wonderful service and attention provided by our kind staff. We will be waiting for your return for more unforgettable moments

Best regards

Guest Service Center Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2021

Our stay at Melia Cozumel exceeded our expectations. All the staff were amazing .... both so helpful and friendly. The room was great with the terrace overlooking the pool and beach.The food was excellent. The entire resort was immaculate. The beach might be the very best resort beach on the island. Everything was just great !!!

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Meliá Hotels International
Thank jfruchtman
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Melia Cozumel, Director General at Melia Cozumel, responded to this reviewResponded 8 July 2021

Dear jfruchtman,

Thank you for sharing your experience with us.

We are happy to know our staff exceeded your expectations and made you feel at home with their kind service and attention to detail. We are also pleased to read that you enjoyed our views and relaxing beach our resort offers. We would love to host you again soon.

Best regards

Guest Service Center Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2021

Our family of 5 visited the Melia June 27-July 4. We stayed in the grand premium rooms 704 and 701. These rooms came with some perks as far as reservations at the two restaurants and the Bali Beds (cabanas) on the beach that come with beach service which is excellent! The "RESERVATION" is a little difficult bc the front desk is not always helpful. I found that the bali beds were empty most of the time and if you asked the servers after noon, they were happy to have you use one. The restaurants did not seem to be full at any reservation time that we attended. The front desk never had the time you asked for but by the middle of the week we discovered just take whatever reservation time they say and go whenever. We were never turned away regardless of our reservation time.
If you would like family pictures done at sunrise or sunset or any other time of the day, use photography service at the Melia (located next door to the gift shop). They did an awesome job taking as many pictures as we wanted. You can buy whichever pictures you like for $10 ea (sent by email) or all the pics with a video for like $450. There is no sitting fee but a gratuity is "appreciated".
There was no airport shuttle but we took the Cozumel Shuttle from the airport for $6/person. On our departure we took a taxi to the airport from the Melia and it was $25. Taxi rides into San Miguel for the ferry, shopping etc was $8 ea way.
Being a smaller resort, bars do open until 11a and close at 1p. So, instead of mimosas with your breakfast, you eat breakfast and when breakfast closes at 11a (to switch out for lunch they close the buffet 11a-noon) then you go to the bar for your mimosa. The pool bar opens at 11a and closes at 6p. The snack bar is a bit limited in food options but still fine. The food in the Melia is not 5 star but it is for the most part good but not great and you will not starve. We did walk a little way down the road to the Original Lobster House. You can expect to pay $35-$65 depending on the size lobster tail you pick out (yes, you pick your own). You wont go wrong with a night out here for dinner, it is amazing!
Your room does have a mini fridge filled with coke, diet coke, sprite, tecate, hard cider, seltzer and an energy drink. Bottles of water are also provided. If you leave a note for housecleaning for extra water or whatever you like (and a couple dollars) they will leave you what you ask for.
The beach at the Melia had plenty of open chairs, several huts and never seemed crowded. You can use snorkeling gear and walk a little ways down the beach to the other side of the pier for great snorkeling at no costs. The hobie cat is also available for no cost if you know how to drive one. If not it is $25 for a lesson.
There are shows or bands each evening. The Mayan show, Latin Show and the water circus in the pool were all very entertaining.
The activity crew (Friendliest group of people on the property, especially Mary!) work hard getting people to play volleyball on the beach, pool volleyball and several other activities that are available including a game room with air hockey, pool, basketball shots and darts. Then there is badminton, archery, batting cage & shuffleboard.
The spa was very relaxing and appointments were readily available.
The only downsides - towels are located by the kids pool rather than by the adult pool, MASKS are still required inside but really only enforced in the restaurants. Still very annoying and the only reason I looked forward to going home where we dont have masks!! The resort does shut down early, usually pretty quiet by 10p and only one bar in the lobby is still open until 1a.

Room tip: ocean views from the grand premium rooms are stunning and worth it!!
Date of stay: July 2021
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2  Thank brunchinmimosa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Melia Cozumel, Director General at Melia Cozumel, responded to this reviewResponded 8 July 2021

Dear brunchinmimosa,

Thank you for sharing your experience.

We are thrilled to read about your relaxing stay at our Melia Coxzumel, knowing that you and your family were pampered and taken care of by our accommodating staff makes us even prouder of them and the service and attention they are kindly providing. We are also taking notes of your valuable suggestions, which will help us identify the areas, services and amenities that will be improved soon.

We would love to host you again soon.

Best regards

Guest Service Center Management

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Reviewed 2 July 2021

We had the best vacation at Melia Cozumel. The hotel staff are very accommodating. They work so hard to keep everything cleaned for their guests! The food was excellent - we loved having omelets made for us in the morning and the snack place had the best homemade guacamole, quesadilla and ceviche! Then for dinner the restaurants were nice too. We walked to the Lobster House one night right across the street from the Westin - I highly recommend doing that! We love to snorkel so we went out on a boat and also their is really good snorkeling at the resort next to us and no one minds if you walk over there and snorkel. Melia by far I think has the best beach out of all the resorts! So it was nice to have both a place to snorkel close and a great beach!

Date of stay: June 2021
    • Value
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Review collected in partnership with Meliá Hotels International
Thank Brady W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Melia Cozumel, Director General at Melia Cozumel, responded to this reviewResponded 5 July 2021

Dear Brady W,

Thank you for sharing your experience with us.

We are glad to know that you and your family enjoyed the great service offered by our kind staff and the tasteful cuisine displayed at our exquisite restaurants. We would love to host you again soon for more unforgettable moments and relaxig time with us.

Best regards

Guest Service Center Management

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Reviewed 24 June 2021

Average bland food. Poor AC. Older resort. Excessively noisy music performances at night. Drinks were good. Ocean was pretty. Overall, over hyped. If you're booking with a travel agent you can find better for your money elsewhere. Very clean.

Date of stay: June 2021
Trip type: Travelled with family
Thank katiesylvest
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Melia Cozumel, Director General at Melia Cozumel, responded to this reviewResponded 24 June 2021

Dear katiesylvest,

We appreciate the time you take to share your experience.

We regret to know your stay at Melia Cozumel was less than ideal, we will gladly share your comments and suggestions with our food and beverage managers and our chefs to make the proper improvements to our menus. we have also advised our maintenance department to double check our AC units to avoid situations like the one you share from repeating again. We hope to host you again soon.

Best regards

Guest Service Center Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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