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“Look into other options if you are going to Isla.”
Review of Ultramar

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Ultramar
Ranked #30 of 53 things to do in Isla Mujeres
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Attraction details
Recommended length of visit: <1 hour
Reviewed 3 weeks ago

This is 2 years in a row that this ferry service has been a major buzz kill. Plan on being there early and still waiting.

This year we knew what we were doing and got in line hoping to get on the ferry a bit earlier in the day hoping to not have to wait too long, it was a fail.

After waiting in line we were next to get on the boat and the guy asked us how many people and then said it was “full”? We said can you double check it, he said “sure” and closed the rope and walked away – he walked around the wall and sat down. Then the boat left, he totally lied and for no reason! He was still sitting in the same spot of shade when we got on the next boat. We could see things because we were first in line.

There were lots of people behind us. We ended up waiting in line another 75 minutes for them to take a boat that had been parked off on a different dock and move it to pick up the load of people. The previous ferry was bigger but staffed by a completely different group of people. There wasn’t any reason we could not have left an hour earlier.

On the smaller ferry we were not full – plenty of empty seats when we left and there was a ton of people who were waiting in line for another hour… so they didn’t fill our boat up either…???

Why take the smaller boat to make people wait? Why lie when you didn’t have to? Why not see you have hundreds of people and make an extra run with the boat sitting on the side – it wasn’t like the staff wasn’t sitting around / on the boat the whole time.

If you take the boat to Isla plan on bringing a folding chair and a book and don’t do it after a long day of travel. And don’t expect them to care. Plan on spending 2 plus hours waiting to get on your boat.

I also didn’t care for the Pandering that was done on the ferry – they had a performer with very loud speaker – we had to shout to converse with each other.

I would look into other options if you are going to Isla.

Thank Swim_up_bar_fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 10 of 18 reviews

Reviewed 3 weeks ago

Ferry's are moving quickly and they stay on schedule. Ride is comfortable and the staff is very kind. It was a bit pricey to ride a round trip voyage, but if you want to get to and from the island to Cancun quickly, this is the way to go. A bit bummed that they don't have better accommodations for luggage... but this is the worst of what I have to say about it. Will use again.

Thank TerrapinPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Had watched these yellow ferrys from the Cancun beach. They travel at speed but appeared very smooth and they were. It is advisable to arrive early as the pontoon also serves the boat tours so get very busy. The trip was awesome as I saw a huge a turtle. The island was pleasant for a wonder and a drink.

Thank Ian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Just be SURE you ask which pier at the ferry dock is the right one for where you want to go in Cancun. There are three landing sites in Cancun (Playa Tortugas, Embarcadero, and Gran Puerto). Each set of ferries run on a slightly different schedule, and of course set you ashore in very separate locations with very different cab fares depending on where you are staying in Cancun. For these reasons, we seldom buy "round-trip" tickets, as you're very likely to get your timing messed up on returning - even though the one way tickets are a bit more expensive. If you get to the pier early, have a meal in any of the very good and reasonably priced restaurants that line the beach north of the ferry terminal.

Thank jhw2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 weeks ago

There is a man who sings and dances for the passengers. He is fun to watch. The problem is how he approaches after for his "TIP". He will tap you on the shoulder and wait for you to "tip" him. LOL. Very aggresive. A turn off for me.

Thank mr d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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