My wife arranged a dinner here for ten people to celebrate my birthday. We were sadly disappointed by the poor service and low food quality. After reading the reviews we expected much more.
Our table was ready when we arrived, unfortunately the staff was not we waited for an eternity to get our drinks. When they came they did not arrive together or even close to the same time. We ordered some appetizers, which were good but not in anyway outstanding. When we reordered drinks, the waiter forgot about them and we had to ask three times before he finally was able to bring them to our table.
When we finally received our dinners, after my wife had gone to speak to the manager, they were all cool. Six of the people had ordered rib eye steaks. They were so fatty and full of gristle that they were nearly inedible.
We had great food everywhere we went in Merida. This was by far the most expensive dinner with the poorest food quality and service. We did tell the management, and they invited us for free drinks the next day. It never ceases to amaze me when someone stumbles so badly, that they think a free drink at another time fixes the problem. We live in the US, and this was a special dinner with an unexpected level of failure and a management attitude of indifference.
Looking for a special place to enjoy the cuisine of the Yucatán? This isn't it.
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