We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“TRUE 5 STAR LUXURY”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Royal Hideaway Playacar
Ranked #36 of 215 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed 24 August 2011

This was my second time at this resort, the first was 2 years ago, and this time on 18AUG, the place is amazing, service, food, impeccable. Anyone that has anything bad so say about this place has to be crazy :)
The grounds are beautiful as well as the beach, ( no more sandbags as there was 2 years ago) The rooms are spotless, clean....I highly reccommend The Royal Hideway to anyone who is looking to be spoiled.

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
5  Thank laurababyNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 3 weeks ago

Dear Laura,

We first would like to thank you for choosing our hotel for your holidays in Playacar and for sharing your comments on your experience among us.

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

We hope you give us the opportunity to welcome you to the hotel again soon.

Warmest Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (4,600)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,957 - 2,961 of 4,600 reviews

Reviewed 24 August 2011

My hubby & I stayed at RH the week of Aug 8th. We changed our reservations to RH a week before our trip after reading all of the horrible reviews at Secrets Capri. We were celebrating our 10 year anniversary. The service was TOP notch.

PROS:
•Beach- was pretty and they kept the seaweed to a minimum
•Pool- relaxing and awesome view of the beach
•Dining-food was good at all of the restaurants (least favorite was Spices); dinner offered you a variety (Favorites was Las Ventanas and Azia)
•Room-nicely appointed
•Maid service- twice a day!
•No wrist bands
•Felt safe and secure (although beach front access wasn’t secured)
•Great Concierge-Edwardo

CONS:
•Beach-full of shells, must wear shoes…you will cut your feet. ( Maroma beach was MUCH better when we went snorkeling)
•Chairs- absolutely DISGUSTING…in need of new chair and cabana covers
•Dining- reservations and long pants required for dinner. The same thing daily for breakfast and lunch.
•Room- Jacuzzi tub was yucky…does not fit two
•Didn’t do anything special in our rooms like others had mentioned for our MILESTONE anniversary. (It was listed in the newsletter for the day).
•Externally, the place needs to be renovated (painted, etc) it shows as an older hotel. Disclaimer- I would have not mentioned this before I visited another resort that was also 10 yrs old. This other resort looked like it had just opened last month.
•Music- no music at all by the pool. There was a saxophonist one day which was great (I wish he played more or that they at least had jazz CD playing in the afternoons).

My favorite server was ISIS! She was awesome and we tipped her well for her service and attention. William is also GREAT!

  • Stayed: August 2011, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank PinkRage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 3 weeks ago

Dear PinkRage,

We first would like to thank you for choosing our hotel for your holidays in Playacar and for sharing your comments on your experience among us.

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

We hope you give us the opportunity to welcome you to the hotel again soon.

Warmest Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2011

We stayed here twice, back to back years a few years ago. It is an amazing property. The rooms are wonderful, the staff very nice and helpful. Food is what is going on here. No buffets here. All sit down and order restaurants. And great selection too. I have nothing but great memories of this place. Like I said, we went twice! Really a step up from your typical all inclusive resort. Expensive, but you get what you pay for!

  • Stayed: September 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank drubaum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 3 weeks ago

Dear Drubaum,

We first would like to thank you for choosing our hotel for your holidays in Playacar and for sharing your comments on your experience among us.

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

We hope you give us the opportunity to welcome you to the hotel again soon.

Warmest Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2011

My husband and I stayed at Royal Hideaway Playacar for a week long vacation for our honeymoon. We have stayed before at Occidental Resorts, e.g., Occidental Grand Cozumel and always had the best experience. I have been to Mexico before and stayed at other resorts as well. We travel often, e.g. Dominican Republic, Cuba, europe etc.

The Royal Hideaway Playacar was a disappointing experience. We paid close to 6,000 for a week for the 2 of us.

1. the lunches were horrible, not fresh at all. lots of fried foods. food often was served cold. e.g. i ordered grilled salmon and tasted like it just came out of a package. another day i ordered seafood pasta and i am sure the calamari part came out out of a can.
2. there is no buffet except for breakfast and that was mediocre. i ended up eating peanut butter sandwiches for breakfast most of the days.
3. not a huge selection of frutis and fresh fruit juices. my first glass of orange juice was always fresh and if i asked for a refill it tasted like tropicana(nothing wrong with tropicana, but that is not what i paid for).
4. the grounds ok, nothing impressive. the trees a bit dry, no landscaping.
5. no umbrellas on the beach, some trees - about 10 or so that were always reserved by the early risers. i was often up at 7am and most of them were already gone.
6. the dinners were all a la carte and the best times were reserved. the only available times for us were 5pm or 8:30pm. 5pm was too early for us so we ended up dinining at 8:30pm every night and we were not done until about 11pm. we often wanted a cup of tea after dinner but it would usually take too long and we were too tired to wait.
7. mostly we spent it by the pool - i have a pool at home so no reason to go all the way to mexico to spend a week sun tanning by the pool. there were no umbrellas on the beach so you either burn - some people did that - or stay under shade by the pool.

and now the worst part! my husband and i both got very sick. i'm from the tropics, so this was very unusual for me. i ended up getting thread worm(http://www.netdoctor.co.uk/diseases/facts/pinworm.htm), and i don't want to gross you out, but what came out of me was about 2.5 meters long of worm. i was in a lot of pain and discomfort for 8 days! i will never go back there!

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
13  Thank traveller_yoga_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 2 weeks ago

Dear Traveller yoga,

Thank you for taking the time to share your comments about your vacation with us.

It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests.

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

We hope you give us the opportunity to welcome you to the hotel again soon.

Warmest Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2011

My husband and I got married at the Royal Hideaway Playacar in 2010 and returned for our anniversary in July 2011.
The grounds are well kept. The staff are exceptional and the level of service exceeds any hotel in the area.

The restaurants were very nice and although they serve smaller portions you can order more if you are still hungry or order room service to your room.
I noticed that some people wrote that they was no selection for breakfast other than Spices this absolutely false Las Ventanas is opened in the morning and is not buffet.
Azia was our favorite for dinner. We have gone to all of them numerous times.
For the comment about wine at dinner. The wine was excellent (contrary to other reviewers) other wine is available however you have to pay for it.

For brides:
Mariam the wedding coordinator was fantastic. She took over all the details and made our day perfect. Everything was set up on the sand and we had our meal in the private room of Las Ventanas.

Pros:
The pool
Getting to know most guests whom are staying in the hotel.
Service attendants knowing your name and doing everything to make you stay wonderful.
The food!
The beach
Isis, Gennaro, Cinthia, and all the staff by the pool and bar.
The concierge service.

Cons:
Nothing.

Go there you won't regret it.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank alexs1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 2 weeks ago

Dear Alexs1983,

Thank you for taking the time to share your comments about your vacation with us.

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

We hope you give us the opportunity to welcome you to the hotel again soon.

Warmest Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
10.8 km away
Fairmont Mayakoba
Fairmont Mayakoba
#10 of 215 in Playa del Carmen
4,374 reviews
3.8 km away
Mahekal Beach Resort
Mahekal Beach Resort
#29 of 215 in Playa del Carmen
2,927 reviews
3.2 km away
The Royal Playa del Carmen
The Royal Playa del Carmen
#12 of 215 in Playa del Carmen
16,864 reviews
Show Prices
Show Prices
Show Prices
5.5 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 215 in Playa del Carmen
9,455 reviews
23.1 km away
Valentin Imperial Riviera Maya
Valentin Imperial Riviera Maya
#1 of 1 in Playa del Secreto
12,390 reviews
21 km away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
6,090 reviews
Show Prices
Show Prices
Show Prices

Been to Royal Hideaway Playacar? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#20 Top resorts Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
Price Range: $431 - $680 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Agoda and TripOnline SA so you can book your Royal Hideaway Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing