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Royal Hideaway Playacar
Ranked #33 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed 25 October 2012

We just returned from a fabulous time at Royal Hideaway. The service was incredible and the food was excellent. People had mentioned small portions, but I never found this to be a problem. Had it been a problem, the staff would have happily brought us more food.

The grounds are well maintained and the staff goes out of their way to make your stay one to remember.

We had an excellent breakfast at Spices each day, where the staff comes to know you by name and remembers what you like. The staff at the pool bar and restaurant were so friendly and helpful.

I would recommend to anyone who wants a relaxing time. Not much nightlife, but that is exactly what we wanted. We are already planning our next trip and cannot wait to be back in paradise.

  • Stayed: October 2012, travelled as a couple
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8  Thank Carrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 4 weeks ago

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Royal Hideaway with us and Tripadvisor readers.


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2,518 - 2,522 of 4,421 reviews

Reviewed 24 October 2012

This resort is secluded along with other resorts and residences in an exclusive area in Cancún in a gated community. Their grounds are beautifully kept. The food is that equivalent to high-end restaurants with 5-course creative meals, awesome service (considering the fact none of these people work on a tip-basis) and their beach fronts, you will notice how much better it it compared to the next-door resorts. A very quiet place, mostly for couples. Excellent!

Room Tip: If you want to have a nice, quite room, just given a call in advance and try having them assign you...
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  • Stayed: October 2012, travelled as a couple
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2  Thank TravelersInc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 4 weeks ago

Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2012

We visited Oct 12-19th. I chose this place because of recommendations from friends and the reviews on here. Sadly this resort was lacking. The front desk receptionist asked if we were celebrating anything special. We said yes, our 10 year anniversary was in September. She acted like that it was ridiculous to be celebrating a month late.

Some of the food was incredible, some was mediocre and some as absolutely awful. Most was beautifully presented whether it tasted good or not. 5 ouf the 7 dinners we had there we had fantastic service. Those other two nights our service was slow and unfriendly. We were unhappy with the fact that the breakfast buffet was our only option, neither my husband nor I liked it. They also did not have the dinner show the entire week we were there.

We were introduced to our concierge. After that finding him was impossible. He was working between 2 villas. I realize that it was not his fault he was busy. With that said we requested an extra blanket twice, never received. it. When we were able to find him once to ask him a question, he yelled down to us from the second floor landing. He made it clear we were bothering him.

The beach and ocean are amazing. White sand and clear blue water. There are plenty of beach chairs and the bali beds are great!

If you only want to eat, drink and lie on the beach then this is the type of resort you want. For us it was extremely boring.

We were in Villa 26 and it was in the center of the resort. The room was nice, the bed was very, very firm. Even from our room we could hear the music blaring from the other resorts until late into the night.

They do take immaculate care of the resort grounds. There were people always cleaning and repairing.

  • Stayed: October 2012, travelled as a couple
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1  Thank Heather G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 4 weeks ago

We are sincerely grateful for the time you spent to share your comments on your recent stay in our Royal Hideaway, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.

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Reviewed 23 October 2012

I usually do not like all inclusive resorts because the food quality and service are generally below par. Royal Hideaway is just the opposite. The service and food are both excellent. The staff is genuinely friendly and eager to please. The facility and grounds are well cared for and the beach is beautiful.

My wife and I were celebrating our sixteenth wedding anniversary. Our concierge, Eduardo, helped me arrange a suprise anniversary dinner on the beach. We arrived at the Grill for dinner that night and found a perfectly manicured table for two on the beach. My wife was eccstatic. Pierre and his staff had obviously groomed every detail. The grilled lobster dinner was exxcellent. Fray was our waiter for the night and gave us perfect service.

  • Stayed: October 2012, travelled as a couple
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Thank Norman R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 4 weeks ago

We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Royal Hideaway with us and Tripadvisor readers.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2012

I really don't like all inclusive resorts because usually the food is bad and the service stinks , but this place is nothing like that! We loved it ! It was a last min. Holiday in Jan. Of 2012 after spending a month in Europe and were in that travel mode and didn't want to break the bank so my travel agent recommend this place as a quick getaway for a week . The service was great and the food was better then expected, plus it was inexpensive. You get so much for your $$$ so if you want a truely great place in playa del Carmen choose this place , we did and loved it!

  • Stayed: January 2012, travelled as a couple
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4  Thank Knicpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalupe S, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 4 weeks ago

Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#26 On the Beach Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
Price Range: $490 - $968 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico

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