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“Good, but you can do better for your money”

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Royal Hideaway Playacar
Ranked #31 of 213 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
A TripAdvisor Member
Denver, CO
16
Reviewed 4 February 2004

My new husband and I honeymooned at the Royal Hideaway after getting married a few doors down at the RIU Palace. Honestly, for the cost of the Hideaway we both concurred that the RIU Palace is a MUCH better deal for your money. Perks of the Hideaway: no kids, and only Hideaway guests are allowed on the grounds, thus privacy is guaranteed, and it gives the grounds a peaceful effect. Our room was great (but nothing special) -- we followed the recommendations and requested a room with a courtyard view on the second floor -- no disappointments there as it was quiet and dry. The staff is incredibly professional probably the highlight of the entire experience -- and the food presentation is amazing. However, the food itself (especially any red meat) proved to be continuously disappointing, meal after meal. For example, I ordered a New York Strip medium at Ventanas and literally could not get my steak knife through it, it was that overcooked. Thus, we went back to our room and ordered room service that night, which was decent (though that menu is limited). Additionally, we are in our late 20s and found the resort catered to a much older and more lax crowd. There were times when we felt we were the kids hanging with our parent's friends... The culmination of our rather unfulfilling rendezvous was our last day there a company outing of 200 obnoxious Americans invaded the resort. Suddenly the once peaceful grounds were abundant with the world's stereotype of Americans: disruptive, loud and annoying. We were certainly glad to be departing as that particular group settled in. Would we frequent the Hideaway ever again? A clear and definite no. But if you are seeking a high-end, clean, but over-priced locale where you can bake peacefully in the sun, this is the resort for you.

6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 19 January 2017

Dear Valued Guest,

Thank you for taking the time to share your feedback regarding your stay at the Royal Hideaway.

It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It would be our honor to serve you again in the near future.

Thank you once again for sharing your comments,

Best regards

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3,726 - 3,730 of 4,497 reviews

A TripAdvisor Member
320
Reviewed 30 January 2004

We have travelled extensively, and found this to be an incredible hotel. The food is great, and the property is beautifully maintained.
What really makes this hotel though, is the staff. They really go the extra mile. They are extremely professional, and they are just wonderful in every way. They work very, very hard and need, deserve, and appreciate tips.

4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 19 January 2017

Dear Guest,

Thank you for taking the time to share such great feedback regarding your recent holiday to the Royal Hideaway Playacar. It is always a great pleasure and very encouraging to read such positive comments.

Best Regards

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A TripAdvisor Member
Plymouth, Ma
12
Reviewed 26 January 2004

Absolutely the best all-inclusive resort .... When you stay at the Royal Hideaway you can do alot or nothing..Stunning white sands beaches ... great food ..lots of hideaway pools..very private The service is unbelievable also, you have your own conceirge that takes care of your every need. Don't go there for the golf its very expensive for a not so nice course. There is another course about 20 minutes away but very expensive $250. a round. Go there if you want the ultimate pampering. The spa was very small but ok. I heard they are expanding next year.

2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 19 January 2017

Dear Valued Guest,

Thank you for share your wonderful experience about your stay with us, We appreciate the time you have taken out of your schedule to post a review.

Best Regards

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Reviewed 26 January 2004

We just returned from 4 days at RH. This was our fifth trip to the area. We were traveling with 5 other couples to celebrate my wife's 40th birthday. Let's start with the positives...1. By far the best food we've had in Mexico. 2. Excellent beach. 3. Concierge for each villa was very convenient. 4. The grounds were perfectly manicured. 5. The location is close enough to the town to allow for a cheap taxi or a reasonable walk. 6. Top shelf liquor and Heineken in cans. 7. Beautiful lobby and very easy check-in. Now the negatives...1. Rooms were sub par considering the cost of this hotel. 2. Service at pool and beach was slow and at times unreliable. 3. The pools were very mediocre. My pool at home has more character. 4. Zero nightlife...so sedate I felt like we were at a retirement village. 5. Getting seating at the restaurants was like hitting the lottery...we never got into the Italian. I wish I could blend this resort's food and beach location with the Aventura's spa, pools and disco. That would create the perfect resort. Fortunately such a resort already exists...it's the Melia Playa Conchel in Costa Rica. We're going back there next year. I think we'll give up on Cancun/ Playa for a while.

9  Thank russ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 19 January 2017

Dear Guest,

It is very encouraging to read such good comments about your stay. The team here work very hard to provide a consistently high service and are very proud of what this resort represents. They will be very encouraged by your comments, I will share with all of them.

Best Regards

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Reviewed 25 January 2004

My wife and I stayed here on January 16, 2004.

One word of caution about the rooms; the exterior rooms facing west and into the Riu Playacar or the Wyndam are noisy at night. The DJ and crowd noise starts at about 9:15 and goes until about midnight.
Therefore, if you can get a room facing the interior courtyard of the Royal Hideaway then go for it.

The service at the hotel was exceptional. The staff are always friendly no matter if you tip them a few bucks or not. The only staff that I would recommend tipping are the beach front waiters, the bell boys and your concierge at the conclusion of your tip. The violinist and sax.
performers may be worthy as well.

The crowd varies from a few honeymooners to repeat guests. The resort is normally quiet, except for a few late night partiers. Also, the guests are mostly americans then canadians and a small amount of spanish speaking tourists, probably from mexico or central america.

The food quality is quite good, though the food temperature is not always piping hot. Also, the food can arrive quickly but you may wish to tell your very friendly waiter as to the pacing of your meal and he'll gladly oblige.

Many other reviewers have rated the restaurants and also chosen their favourites. The restaurants are all excellent in mexican standards and I would say above average in a big city north american rating. I would highly recommend the spanish soup in Spices (the name escapes me), the mahi-mahi wherever it is served (the beach grill also serves it as a great sandwich) and the cesar salad in Ventanas. Overall, I was very pleased with the Azia restaurant as my wife and I found the food tempertaure consistently hot, the quality excellent and the interior very intimate than the faux Italian luxe at Palazzo.

When you arrive for dinner at any of the restaurants, the host/hostess finds your reservation and then pulls out your pre-printed name tag that it placed on your table. The waiter then does his professionally polite introduction and calls you by Mr. or Mrs. In fact, most of the staff are trained to address the guests as Mr. or Mrs. but it is sometimes amusing if you and your significant other do not share the same surname.

Tip for golfers: The golf course at Playacar is a 2-3 minute walk away.
It costs $160 U.S. and it is well worth the price. Be forewarned, the course is difficult, the wind can blow in the afternoon and I found that I needed one extra club on many approach shots as well as the tee shots into the par threes. I normally shoot in the low to mids 80s from any back tees but here I was in the low 90s. The beverage cart is frequent and well stocked with the usual potatoe chips, sandwiches, water, gatorade and beer. At cashier's desk inside the golf course there is a representative from Moon Palace and their golf course.
Ignore her despite the "promotion" for free round trip transportation and 1/2 price green fees as they want you to attend a 90 minute presentation. The rep. wants you to stay at Moon Palace the next time you visit the Mayan area.

For runners who want shed some of their dessert and beer, there is an oval loop around Playacar that it about 3.75 miles long. It is quite popular in the early morning hours and gives you a good idea of the expanding area of playacar.

The spa at Royal Hideaway is good. The staff here are very professional and attentive. My masseur was often asking me if the pressure was sufficient while humming away to the music of Enya in the background.

In short, my wife and I would be pleased to go back to the Royal Hideaway. We know that everything is well above average for a resort of this type in Mexico. We hope that your vacation here will be enjoyable.

7  Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 19 January 2017

Dear Guest,

It has been a pleasure to be at your service; we hope we have the chance to serve you again in the near future, and If you need something please do not hesitate to contact us.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#25 On the Beach Hotel in Playa del Carmen
#26 Luxury Hotel in Playa del Carmen
Price Range: $496 - $996 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico

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