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“Great Resort”

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Royal Hideaway Playacar
Ranked #35 of 215 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersGold level
Reviewed 27 January 2005

We stayed at the Royal Hideaway from Jan. 16-21, 2005. We were originally supposed to be staying at the Allegro but they were overbooked so we got moved to the Royal Hideway. What an upgrade!!!

Everything was great -- the food, spa, pools, etc. The only complain that I had (and it wasn't that big of a deal) was that it was hard to get dinner reservations at the time we desired but we always noticed there were plenty of empty tables in all of the restaurants. Other than that, everything was perfect.

12  Thank lombardote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 19 January 2017

Dear Valued Guest,

We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home!

I will be sure to show our team your kind words and we hope you give us the opportunity to serve you again in the near future.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,638 - 3,642 of 4,586 reviews

A TripAdvisor Member
Tel Aviv, Israel
214
Reviewed 26 January 2005

Just came back from 6 nights at the RH for our Honeymoon, this resort is absolutely perfect !!

The service is outstanding, allot of the stuff members remember your name, and are so warm and friendly and a real way and not phony as some service providers are... the food was superb, high class cuisine from breakfast buffets to elegant dinners... rooms are great, large and well equipped will everything (DVD... etc).

The grounds are lovely, green and very well kept and clean. The location near Playa Del Carmen is great, few min away from shopping and night life (not to much to do at night in the resort).

All in all, this resort is highly recommended !! cant wait to get back there soon...

10  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 19 January 2017

Dear Valued Guest,

We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home!

I will be sure to show our team your kind words and we hope you give us the opportunity to serve you again in the near future.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Buffalo, New York
111
Reviewed 22 January 2005

My family and I stayed at the Royal Hideaway for one week, beginning January 6th. We absolutely loved the hotel! Enough cannot be said about the outstanding service that we received from every staff person that we met. The people who work at this resort, truely make it an amazing experience.
Likewise, the food taste, selection and presentation were equally as impressive. One thing to be noted; there are no lunch or dinner buffets. There is however, a breakfast buffet every morning, and a dinner buffet that accompanies the dinner show.
The spa is well worth the money for any services you may want to partake of. Taking the time to visit the spa and be pampered by their professionals, elevates the entire vacation experience to yet another level. There is no disco at the hotel, but there are many excellent bars/dance clubs in town, which is about 4 minutes away by taxi. Also, the beach has been eroding, but the staff work every day to preserve what is left.
The resort grounds a magnificent, and perfectly manicured. The hotel is also impecably clean, with constant attention to every detail imaginable.
This hotel, in our opinion, is best suited for couples, honeymooners, or otherwise. As it is an adult resort, families with teenagers may want to consider other places; as the Royal Hideaway accomodates a more quiet, mature clientele.
In total, I can't imagine what could have made our stay here better, and we look forward to coming back again soon!

11  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 19 January 2017

Dear Valued Guest,

We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home!

I will be sure to show our team your kind words and we hope you give us the opportunity to serve you again in the near future.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
South Jersey
110
Reviewed 20 January 2005

My wife and I just returned from the Royal Hideaway on Jan. 19, 2005. We have stayed all over the Carribean and were looking for a new vacation resort when our travel agent insisted that we stay at the Royal Hideaway in Riviera Maya, Mexico. Neither my wife or I ever had ambitions of staying in Mexico however decided to give it a try.

We stayed in a luxury suite which is standard at the resort in a first floor suite. The room was magnificent compared to the suites at Sandals (our usual resort). The resort was beautiful with lush gardens, small rivers, and little bridges along the walkways. The design of the resort was incredible and absolutely breathtaking.

The food was excellent at all of the restuarants. The Grill and the Italian Restuarant are the best! Be sure to e-mail guest services prior to arriving so that you can set up reservations because they book fast.

We stayed in building #25 and had Monique as our conciere. Monique is the absolute best conciere I ever had. She was very friendly and always worked extra hours so that you were satisfied. Request building #25 if you can. Monique will make your stay extra special.

The staff here is super friendly however, many don't speak english well which can cause a problem at times because they say, "Si, Si, senor", to anything whether they understand you or not.

We had Olympus transfer us to and from the hotel and airport. They stink. As soon as you arrive at the hotel they badger you to meet them right away, explaining that they need to set up your return transer to yhe airport. When you arrive to meet them they only want to sell you tours around the island. Your conciere can take care of your trip back to the airport.

The beach was pretty much washed away over the past month so there really isn't a beach. Big issue with us but plenty of places to lay out right now. The water is still beautiful.

We had a big problem at Ventanas Restuarant on the morning of our flight out. We sat for our final meal and waited 30 minutes before our order was taken. People who came in after us we already eating so I waived down Gabriella the hostess who quickly got another waiter. Our orders were taken and we waited another 20 minutes before our food arrives and it was completely wrong. I waived down the hostess Gabriella again and she said she would take care of it. They took the food away and I explained that we had to leave for the airport in 15 minutes. Our food finally arrived five minutes later and it was still wrong. They brought us the same thing out again. We had to leave without eating, sitting in the stupid restuarant for over an hour. I went to the main desk to complain and the girl there whose name was Gabriell didn't want to hear the complaint. She told me to fill out the hotel survey and put my opinion there. I was really pissed off. Who ever heard of this type of guest relations. They wanted nothing to do with a complaint. I asked to see the manager and they refused to get a manager. Unbelievable.

This is an excellent resort! But they know very little about problem solving and don't want to hear your complaints. They don't know how to handle problems. So, as long as all goes well, you will have a great time. If you have a problem good luck getting resolution.

I was sold as this being my every year choice of vacation untill I had to deal with the breakfast problem and management. I'm sure there is no record of our complaint.

  • Stayed: January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
10  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 19 January 2017

Dear Valued Guest,

We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home!

I will be sure to show our team your kind words and we hope you give us the opportunity to serve you again in the near future.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Champaign, Illinois
227
Reviewed 14 January 2005

My wife and I made a return visit to Royal Hideaway in December of 2004, having also been there in December 2003. I am pleased to day that we liked it even more on our second visit. Our Travel Agent, Jason Shumaker recommended Royal Hideaway to us in 2003.

We live in Champaign, Illinois; where my wife Jenny is a university administrator and I am a part-time pilot and flight instructor.

We arrived on a Monday at the Cancun Airport and passed quickly through Mexican customs and immigration. Since we had been to Cancun before, we knew where to proceed for our ground transportation. But, please beware that both inside and outside of the terminal, there are many very aggressive locals who will try to convince you that they are the ones who have been sent to pick you up. Ignore them, as all they are trying to do is sell time shares, and some of them may be in uniform and might suggest that if you do not comply with their demands, you will be in legal trouble. Your travel agent should advise you exactly who you should be looking for, and tell you where they will be stationed.

After an hour long van ride, we were dropped off at the Royal Hideaway. Check-in was quick, efficient and friendly, and they served cookies and champagne while we were waiting. Our room this time was 2515, which is in the center of the complex, near the main entrance. Our room was very nice and we had a king size bed. Each unit has its own concierge and ours was Monique, who was very friendly and helpful. Our room had a walk-in shower, double sinks, plush robes and a Jacuzzi tub. We also had a refrigerator, which they keep stocked with soft drinks and water. They also had a cold bottle of champagne waiting for us. The first evening we ate at the Grille and feasted on steak and shrimp kabob.

We were up early on Tuesday to eat breakfast and to claim our beach chairs. Even though the signs and literature suggest that chairs cannot be reserved, everybody does it anyway. We did note that the beach was suffering from some erosion since our visit last year, and some of the palm trees had fallen into the surf. Several of the adjacent resorts also had this problem and the Royal Hideaway manager, Jean Agarrista, was very concerned about the erosion. He told us that a new cruise ship dock built at Playa Del Carmen, not yet in use, might have caused some changes in the wave patterns. They are attempting to stop the erosion with sandbags, with little apparent success.

We lunched at the beach snack bar and spent the day sunning, resting and reading. Dinner that evening was a buffet at the only show that we attended during the week. We met new friends from Toronto, Ontario, Canada. The buffet was good and the show featured dancers and an amazing rope twirling act.

On Wednesday we had breakfast at Ventanas, and Jenny pronounced it her best breakfast ever. We had a reservation to Para-Sail that morning but the water was too rough, so relaxed on the beach and also on the porch of our room all day. At lunch we met new friends who lived in my adopted home town of Lawrence, Kansas. We ate dinner at Ventanas and met more new friends from Canada.

On Thursday we walked the beach again and finally took our Para Sail ride, which was very nice. We ferried to the boat via Jet Ski from our beach and our tandem ride lasted about 20 minutes, which was quite adequate. We were at the end of a line about 600 feet long and it was very quiet and peaceful. Your editor, a grizzled old veteran pilot, did not even get airsick!

Friday was New Years eve, which we celebrated with an early breakfast at Jenny's now favorite breakfast place, Ventanas, where she enjoyed the Huevos Rancheros. Too windy to sit on the beach, so we relaxed on our porch. Later in the morning we walked to Playa Del Carman, about a 20 minute walk through a very nice residential area. Playa Del Carmen is a typical tourist trap, with lots of vendors selling their authentic Mexican wares, which are made in Hong Kong. We stopped for a drink at our favorite bar, Senor Frogs, and walked back to the Royal Hideaway. We lunched at the Snack Bar and spent a rainy afternoon in our room and on our porch. We had drinks and dinner with our Canadian friends and paid a brief visit to the New Year's Eve show. There were some planned events for the evening, but we crashed early and left the celebrating to the younger and more energetic guests.

Saturday was once again a beach day, and as we were setting up our chairs and cabana, we heard a University of Illinois cheer leading call from the restaurant. We looked but could not see who it was, and we heard the call again. Jenny answered the call, and we walked back to the building to meet our fellow Illini sports fans, and it turned out to be the owner of our local bank and his wife, and another bank officer and his wife. They had spotted our Illinois shirts as we walked to the beach, so we had a mini-alumni and fan reunion right on the spot.

We relaxed on the beach most of the day and met more new friends from Wales. We joined our Canadian friends at dinner that night in the Asian Resturant Azia, which featured a sunken table and wonderful service and food.

On Sunday, which sadly was our last day at Royal Hideaway, we spent the day by the pool, as the beach was once again too windy. Jenny lead the winning water volleyball team and we had lunch at the snack bar. We visited a small shopping center which was across the street from the Royal Hideaway and also the RH gift shop to pick up some items to bring back home. We ate our farewell dinner with our Canadian friends at the Grille.

We got up on Monday and packed for our trip home. The van picked us up at 10:45 as promised and we drove to the Cancun airport to catch our flight back to the frozen Midwest. It turned out that our flight was overbooked and we volunteered to be bumped and got to spend another day in Mexico, this time at the Cancun Westin at the expense of American Airlines.

All in all we were very pleased with our second visit to the Royal Hideaway. We considered the price to be worth it. My wife loves the idea of not having to carry any cash or receiving a bill that you get at the end of a cruise. Even though tips are included, we took along some $1 bills and tipped a bit for exceptional service. I think the daily wage in that area is about $10, so anything you give is greatly appreciated. $50 in singles will get you thru the whole week.

Tip guidlines: breakfast $1-2, lunch $2-3, dinner $3-5.

We highly recommend the Royal Hideaway. The food is excellent and the staff is outstanding and we are already planning our next visit in December of 2005.

If you have any questions, please feel free to contact me, Steve Sanderson, at: aardvark@uiuc.edu

24  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest_Experience_RH, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 19 January 2017

Dear Valued Guest,

We are over-joyed hearing about your fantastic stay here at The Royal Hideaway, and very much appreciate your valuable feedback. You and your family are welcome back here anytime, it will always be your home from home!

I will be sure to show our team your kind words and we hope you give us the opportunity to serve you again in the near future.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#14 Green Hotel in Playa del Carmen
#20 Top resorts Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
Price Range: $430 - $679 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico

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