We have just returned from our 2nd visit to the Royal Hideaway and, once again, feel refreshed, pampered and completely satisfied. The location is excellent, less than an hour from the airport, 20 min walk to 5th Ave and on a pristine white sand beach!
Reception staff were efficient and polite when checking in, and rooms are more than adequate for our needs with comfy (firm) mattresses on the beds and L'Occitane toiletries supplied in bathrooms. Our A/C worked just fine and kept the room at a comfortable temperature. It is true that the new coolers in the rooms need looking at, as they do not chill the drinks in the minibar.
Food and drink was once again excellent and we had no issues making reservations on arrival for the 9 days ahead with our concierge. Presentation of the food was amazing and all meals were tasty and flavoursome. One recommendation I would make is that in Palazzo and Las Ventanas especially, the food was served luke warm, I would have preferred for my dishes to be served hot!
The Staff at the Royal Hideaway are outstanding and really are a credit to themselves and the hotel. Special Mentions to Ricardo Rivera, Daniel, Javier and Gennaro as they never let us sit without a chilled beverage at the pool and were always happy to engage in conversation. Christian and his team at the Deck also made us feel welcome and would go out of their way to ensure that we were always happy!
Cannot wait to return again next year!
- Official Description (provided by the hotel):
- Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more less
- Reservation Options:
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- Also Known As:
- Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
- Royal Hideaway Playacar And Occidental Resorts
- Royal Hideaway Playa Del Carmen
- Royal Hideaway Mexico
- Occidental Royal Hideaway
- Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico