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Royal Hideaway Playacar
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Reviews (4,928)
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3,609
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321 - 326 of 4,928 reviews
Reviewed 7 January 2018

Great location - with opportunity for activities and socializing at the main pool and beach (beautiful sandy beach) or to have quiet times at one of the three small secluded pools. Food at all the restaurants was excellent. Bar tending and waiters (Edvardo and Gabrielo at Palazzo were exceptional) was consistently good. Room was clean and well appointed; grounds were beautiful Great location for a quiet getaway.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
1  Thank E3321HHdavids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 9 January 2018

Dear Davids,

First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations.

We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

We hope you will allow us to make your next stay unforgettable.

The warmest greetings!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2018

We stayed at the resort during Xmas holidays 2017. I cannot be grateful more for the services we have received. My daughter is celiac , cannot eat eggs and lactose intolerant , the resort and every restaurant have been absolutely ready to serve her with appropriate meats. Every lunch and dinner have been a feast , five meal course assembled by a highly skilled army of chiefs. The beach chairs provide shade and always plenty to choose from, I would highly recommend and would come here again

Room Tip: best services, high end restaurants, best views
  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Alla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 6 January 2018

Dear Alla,

First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations.

We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.

We hope you will allow us to make your next stay unforgettable.

The warmest greetings!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2018

My family were first time visitors to the Royal Hideaway the first week of December and we were very impressed! The hotel is in a gated community making it feel very safe and peaceful. Arriving at the hotel, we were greeted with a cool towel and a cold drink. After declining the champagne and mentioning that I will wait for a cold beer – a cold beer magically appeared! This set the tone for the whole week. We were immediately impressed with the stunning hotel grounds and the hotel itself. Our room was simply decorated and fairly small, but especially clean and had a huge bathroom. The washroom area was almost the same size as the living area. The air conditioning was excellent. It was a nice shower, but we found the hot water temperature was inconsistent turning hot and cold. The balcony was very nice with very comfortable chairs. The mini bar steward was very accommodating to our preferences. When I mentioned that I preferred Corona beers, they started appearing every day.
We tried all the restaurants and thoroughly enjoyed our food. It was the best dinners we’ve had at any of the seven all-inclusive resorts we’ve stayed at. We especially enjoyed the rib eye steaks at the Grill and the special at the Palazzo Italian Restaurant! Also, enjoyed the hamburgers at the Deck and the French fries were excellent. My wife was a bit disappointed at the limited choices of dessert at the Deck at lunch time, but found out that they served wonderful sweets at the afternoon teas!
The white sand beach was fabulous – they raked it every day – it was cleaner than a lot of the other sections of the beach. It was a perfect location for watching the sunrise. They had fabulous cabana type covers for the beach chairs – and there were no shortages – they had enough covers for all their chairs on the beach! It was a leisurely 20 minute walk along the beach to the Ferry dock in Playa del Carmen and Fifth Avenue shopping.
All the wait staff, our Concierge Erika, cleaning staff, bar staff and entertainment staff were very friendly and efficient and went out of their way to make you happy. The hostess at the Deck, Claudia, memorized our name after the first time we went for a meal!
The theatre was impressive and was never very busy. We enjoyed the shows we saw. The circus show was amazing! We were disappointed that we couldn’t go to the Mexican show on our last night unless we signed up for dinner. We really wanted to enjoy the rib eye steaks one last time, so decided to go to the Grill instead of the show.
The hotel was a very nice size. Our villa had 3 floors and a concierge assigned with a desk in the lobby of the villa. Our villa was 2 buildings from the beach and 3 buildings to the main building, so everything was close.
This was a peaceful resort with a quieter crowd, but our daughter also enjoyed it. All in all, it was a very memorable vacation! We would not hesitate to recommend it to anyone and hopefully, we will return one day!

  • Stayed: December 2017, travelled with family
    • Location
    • Cleanliness
    • Service
5  Thank RMY_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 5 January 2018

Dear RMY,

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Royal Hideaway Playacar was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.

At Royal Hideaway Playacar we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

My wife and I were extremely impressed with every aspect of the royal hideaway. Service was excellent. The atmosphere was perfect. It’s not a large resort cramming in meals and activities. It’s smaller, and caters to your every need. Honestly, there are not any negative things to say. We will be coming back.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
2  Thank johncG9893WM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 5 January 2018

Dear John,

First of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations.

We are happy to choose you to stay on your vacation, your opinion is very important to us and we assure you that we will share it internally.

We hope you will allow us to make your next stay unforgettable.

The warmest greetings!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

Our first time in Mexico and we generally felt we had made the right choice with this Hotel apart from a few issues.
We found breakfast to be a bit hit and miss. we stayed for 10 days and after a few days smoked salmon no long appeared on the buffet. Then the fruit yoghurts run out followed by the maple syrup. Trying to get a pot of tea with cold milk became a waiting game. Some days orange juice was offered other days not. Not quite what you expect from this grade of hotel.
We were also disappointed that the evening restaurants didn't change their menus. Maybe just a dish of the day would have been a good idea. One restaurant told us they hadn't changed their menu since the previous chef left two years ago!
In general this is a beautiful hotel with helpful and happy staff. We have never slept in such comfortable beds.
I think we would return to the Royal Hideaway but they should never forget there is a lot of choice along that coast line that also gets excellent reviews!

Stayed: December 2017, travelled as a couple
7  Thank maddiemoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Community M, Gerente at Royal Hideaway Playacar, responded to this reviewResponded 5 January 2018

Dear Maddiemoo,

Thank you for taking the time to share your comments about your recent vacation with us.

It is with regret however that some aspects of our hotel did not meet your expectations; We are working with all the staff to give you the best service. Your comments have been taken on board and will help to improve our service and quality of them for all our guests.

We strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.

Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.

We hope you give us the opportunity to welcome you to the hotel again soon.

Warmest Regards!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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