We celebrated our anniversary at the Royal Hideaway from Nov 25 - Dec 2. We have been traveling to Mexico for 30+ years and have not stayed at a finer all inclusive. From the moment we arrived we were treated like royalty. The staff were all attentive and polite with very little language barriers. The food was excellent at all the restaurants, with no problems making dinner reservations at check in. The beach was level and wide with white powdery sand. We splurged and reserved one of two (2726,2426) presidential suites. We had a direct oceanfront view of breathtaking sunrises over Cozumel. The beds were a hit with everyone we spoke with,# comfortable !
Our anniversary was enhanced by great service provided by the following staff -
Manuel (bellman), Alberto(Ventanas),Yasmatzy(pool),Eduardo(Palazzo),Javier(pool),Genero(pool),Santiago(Grill),Trinidad and Rafael(Grill),Roberto and Chef Adrian(Azia), Braulio(Spices), Christian(Grill), Adrian(housekeeping).
As you read reviews on this resort , you will notice a name that shows up in many of the RH reviews, Carlos Flores. This gentleman is the Superman of customer service. You will see him all over the resort taking notes and personally checking on the guests. He is a very approachable and detail oriented person worth touching base with upon arrival.
Thanks to the entire staff for a wonderful time . We will return sometime, but off to Barceló in Cabo in January. Please remember to tip !!!More