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“Calm tropical oasis but right in the middle of it all”

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La Tortuga Hotel & Spa
Ranked #52 of 217 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 30 June 2015

This hotel is a small boutique just one block off 5th ave. The rooms are all different and each has been well designed with all the modern luxuries. The TV, in room fridge, Bedding, safe, and outstanding service from all of the staff.

The pool is in the middle courtyard surrounded by hotel blocking out all noise. The courtyard has lots of trees and plants to feel like a jungle. Great wifi and the restaurant makes all kids of coffees. Loved it here.

Room Tip: Try not to get a room facing 5th ave. Pool view rooms are the best.
See more room tips
  • Stayed: June 2015, travelled solo
    • Value
    • Location
    • Service
Thank firehorse352
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 23 October 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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352 - 356 of 2,446 reviews

Reviewed 27 June 2015 via mobile

Playa del Carmen, very beautiful place, nice people and La Tortuga was lovely. Recieved one of the best massages ever. Great location to 5 th avenue with all the restaurant and shops.
Great thai food and very affordable.

Stayed: June 2015, travelled solo
Thank Mignon822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 23 October 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2015 via mobile

Just returned from an 8 night stay in this hotel. From the beautiful tropical garden that surrounds the pool, to the entire staff, everything was top notch. (Except the weather, and this was certainly no fault of the hotel.) We stayed in room 212. Comfortable, king sized bed, plenty of closet space, large shower, shelves around the bed, ceiling fan and excellent air conditioning. The ONLY complaint was having to wait for the water to get warm for a morning shower. Great view from this room's balcony, literally hanging over the pool. Front desk service, Ian, Peppi, and all the rest, there were so many I can't remember the names, but will never forget the great service. Noise was never an issue, from Coco Bongo or the construction nearby. Short walk to 5th Ave and the beach. Highly recommend this hotel.

Stayed: June 2015
2  Thank tbay13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 23 October 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2015

This was my first trip to mexico so maybe I'm a tad bias, but I have been all over the world and to different star ratings of hotels and I can safely say that this place is in my top five. The staff are genuinely helpful and friendly especially Ceaser and David at the front desk and Manuelle who works at the bar. The room was fantastic and everything was working perfectly, there were only two downsides 1) I went with my friend/brother and this was definitely more of a couples hotel 2) there is building work going on literally next door but it only happens during the day and it really didn't bother me that much.
Once in a while you find a little gem of a place that's unknown to chavy tourists and still has a great price despite its beauty , this place is definitely all that

Stayed: June 2015, travelled with friends
1  Thank Maddy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 23 October 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2015 via mobile

Amazing staff! Everyone was so friendly & helpful...I can't really describe it! The hotel is beautiful...eventhough I didn't get to use the pool. The room was very spacious & comfortable. It is not on the beach, but it is do close to everything that you won't notice.

Stayed: June 2015, travelled with friends
1  Thank NancyPinLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 23 October 2015

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#35 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Price Range: $107 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Playa Del Carmen, Riviera Maya, Mexico

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