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All reviews swim up room rooftop jacuzzi como como beach club included breakfast is boutique hotel coco bongo standard room sun deck pool area junior suite hot tub our honeymoon every morning fifth avenue beautiful pool ceiling fan
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Reviewed 26 July 2016

Upon reading the reviews for our stay here, we decided that this hotel was the best choice for our price range and we were not disappointed. The managers/owners came to the front desk to give us extra options of which room we'd like to choose. What a really nice touch!!!! we had an awesome view of the pool from our room and there was a balcony. There is a mall, convenience store, and little eateries right at your back door. Excellent location!! Shopping is the block behind the hotels which is at least a half mile long or more!!

  • Stayed: December 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Patrick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

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Reviewed 25 July 2016

The front desk staff is amazing. Always greeting you and very helpful. The other staff was friendly as well. They spend a LOT of time on the pool. We were there a week and I saw 3-4 people every morning cleaning it, and others throughout the day. TIP: There are a limited number of sun loungers by the pool. I counted 7, only 4 of which get consistent sun for tanning purposes. Get out there early if you want one. The included breakfast is a plus and very tasty. You have your choice of 3 options and they were all filling. The hotel is only one block removed from the shopping / tourist action on 5th Avenue. We spent every night people watching and wandering. The Coco Bongo nightclub is on the next corner but really doesn't disturb the peacefulness of the hotel.
We were in room 111; it is a swim up room. THis means you have direct access to the pool from the patio of your room. It was a nice feature, but I do not recommend this room. It was small and there was limited space for putting clothes away. We lived out of our suitcases for the week. There are no dressers in the room and the suitcases did not fit into the closet. There is wall space where they could install some shelving to give you an option for putting your clothes. I wish they'd do this since there is really no room for a dresser in the room.
There is limited counter space in the bathroom as well, although the bathroom was big enough. There is a shower stall and a toilet. There was plenty of wall space for shelving on either side of the mirror or above the toilet. I would recommend the management think about adding it so the guests are not trying to keep their toiletries on the very small sink space.
I visited the spa for a massage. It was very reasonable at 35.00 and she did a good job.
The maid did a great job and the room was kept clean. We had towel art on the bed each day. The hotel provides a coffee maker in the room, but they do not give you any coffee packets or supplies. I could not figure out why they would give you a coffee maker but no supplies....but whatever. We bought our own at Walmart, along with bottled water to put in it.
The Como Como restaurant that is attached to the hotel was a bit expensive, even with the 15% discount. We used it for the included breakfast only, after our first lunch there. There are 3 small taco places across the street from the hotel that had good food at much better prices.
TIP: The local walmart is not a far walk away (or a $4 cab ride). We got bottled water by the case there as the hotel does not give you bottled water and you cannot drink the water from the bathroom spigot.

Room Tip: Ask about your room ahead of time and confirm via email for the amenities you need.
  • Stayed: July 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Terriette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

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Reviewed 20 July 2016

My son and I spent one night at La Tortuga. It was an extremely pleasant, albeit brief, stay. The staff (from the front desk to the bar to the room stewards) were extremely friendly and efficient. We booked a swim-up room and it was amazing. We could literally walk from our veranda or lanai into the pool. The hotel is located about a block from all the activity on Avenida Cinco which is the main drag in Playa del Carmen. Despite this, the hotel was quite quiet. Only a little noise intruded into our little slice of heaven. Breakfast is complimentary. You pick up your breakfast vouchers from the front desk and walk next door to the Como Como restaurant. There are three available breakfasts: the Continental, the Italiano and the International. If you are a big eater, you can order a la carte items from the menu and receive a 15% discount. There are many restaurants within easy walking distance of the hotel including Como Como where the 15% discount applies. Free entrance to two beach clubs is included in the room rate as are beach towels. However, I recommend getting to the beach early as beach chairs become scarce quite quickly. If you like a little more flexibility than you get at an all-inclusive, I highly recommend the La Tortuga Hotel & Spa. It is a lovely hotel.

  • Stayed: July 2016, travelled with family
    • Value
    • Rooms
    • Service
2  Thank CanAmT2A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2016

If I ever return to PDC, this is where I would stay. We stayed in a Jr. Suite for 5 nights. The room and facilities are clean and well-maintained. The staff is always friendly and helpful. The location is PERFECT! Not too close to the noise, but still well within walking distance to everything you could possibly need. Having the free breakfast available until 1pm is awesome.

Room Tip: Room 101 has private pool. The swim-up rooms are nice also. Any room is good.
  • Stayed: July 2016, travelled as a couple
    • Value
    • Location
    • Service
2  Thank HuleHule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2016 via mobile

It was mine and my husbands honeymoon and they could not have been more helpful. They upgraded us to a bigger room with a hot tub. The food at como como was very good. The servers were super helpful. The pool wasn't usually busy and was very nice. Will return :)

Stayed: September 2015, travelled as a couple
1  Thank kayala127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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