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“Wonderful Stay”

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La Tortuga Hotel & Spa
Ranked #52 of 217 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 30 July 2016

I can't wait to come back! I stayed for two weeks in two different standard plus rooms (have balcony). It's so relaxing here I tended to spend my days around the pool and not bothering to go to the beach! The hotel is right in the main part of the town so there are plenty of shops and restaurants near by. Staff speak excellent English. The bus station is also quite close which is really convenient for reaching the Cancun airport and the collectivos are also nearby for access to Tulum or cenotes etc. It's a great location for this.
The pool and lounge area is just fantastic (there is the occasional mosquito though). The pool is cleaned a lot. The spa is the same temperature as the pool - it could be warmer. There is also a sunny courtyard above the restaurant with comfy lounge chairs for extra tanning time or if your favourite lounge chair is taken already. There is also a great bookshelf with plenty of books. Bar seemed to be always open and there is a snooker table as well. I also liked the music they play in the pool area. Don't worry it not loud.
This hotel is not new but it has a really cool layout and design and the reasonable price reflects this I think. I had two rooms, the first had a nice renovated bathroom and the second had an old bathroom but was still functional. The cupboards are old and original I did not bother to hang my clothes in them. I did use the safe. The air-conditioner was good but I thought it could have gone to a warmer temperature since I was there in cooler weather and needed to dry the humidity up a bit as well.
The staff are really friendly and helpful. I felt very comfortable and quite secure here as a solo female traveler.
You get a bottle of water for your first night and a coffee maker but no coffee or milk. There is an inroom mini bar which has a few nice snacks and drinks.
I enjoyed eating breakfast at the attached Como Como restaurant. You get three choices for the included breakfast (my fav was the Italian with fruit, yoghurt, granola, croissant and coffee) but you can also order from the restaurant menu if you don't mind paying for additional items. Remember to bring coins for tipping even though there is no charge for breakfast. I forgot one morning and felt a little bad not leaving one.
Atmosphere and style here is more old classic than modern. Rooms are older but nicely decorated and the beds are just super comfortable.
Hotel also has association with 3 Beach Clubs.
It's quite hard to think of negatives but if I had to suggest improvements, the balcony furniture is a little old and rustic, the housekeeping radios can be heard from inside the rooms as they walk by especially early in the morning, old bathrooms could use modernisation. To extend my stay (because it was so nice) I had to check out and bring all my luggage to reception storage and check back in at 3pm to a different room (which had an older bathroom) - this could be an area where the reservations team could have a better system for guests extending instead of being treated as a new reservation. The TV reception is not great on some channels. You can faintly hear Coco Bongo Club at night.
Don't hesitate to stay here.

Room Tip: Ask for a renovated bathroom, check your room is dry and not too humid, further away from the bar is...
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  • Stayed: July 2016, travelled solo
    • Value
    • Location
    • Service
2  Thank BridgitJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

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198 - 202 of 2,447 reviews

Reviewed 26 July 2016

Upon reading the reviews for our stay here, we decided that this hotel was the best choice for our price range and we were not disappointed. The managers/owners came to the front desk to give us extra options of which room we'd like to choose. What a really nice touch!!!! we had an awesome view of the pool from our room and there was a balcony. There is a mall, convenience store, and little eateries right at your back door. Excellent location!! Shopping is the block behind the hotels which is at least a half mile long or more!!

  • Stayed: December 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Patrick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2016

The front desk staff is amazing. Always greeting you and very helpful. The other staff was friendly as well. They spend a LOT of time on the pool. We were there a week and I saw 3-4 people every morning cleaning it, and others throughout the day. TIP: There are a limited number of sun loungers by the pool. I counted 7, only 4 of which get consistent sun for tanning purposes. Get out there early if you want one. The included breakfast is a plus and very tasty. You have your choice of 3 options and they were all filling. The hotel is only one block removed from the shopping / tourist action on 5th Avenue. We spent every night people watching and wandering. The Coco Bongo nightclub is on the next corner but really doesn't disturb the peacefulness of the hotel.
We were in room 111; it is a swim up room. THis means you have direct access to the pool from the patio of your room. It was a nice feature, but I do not recommend this room. It was small and there was limited space for putting clothes away. We lived out of our suitcases for the week. There are no dressers in the room and the suitcases did not fit into the closet. There is wall space where they could install some shelving to give you an option for putting your clothes. I wish they'd do this since there is really no room for a dresser in the room.
There is limited counter space in the bathroom as well, although the bathroom was big enough. There is a shower stall and a toilet. There was plenty of wall space for shelving on either side of the mirror or above the toilet. I would recommend the management think about adding it so the guests are not trying to keep their toiletries on the very small sink space.
I visited the spa for a massage. It was very reasonable at 35.00 and she did a good job.
The maid did a great job and the room was kept clean. We had towel art on the bed each day. The hotel provides a coffee maker in the room, but they do not give you any coffee packets or supplies. I could not figure out why they would give you a coffee maker but no supplies....but whatever. We bought our own at Walmart, along with bottled water to put in it.
The Como Como restaurant that is attached to the hotel was a bit expensive, even with the 15% discount. We used it for the included breakfast only, after our first lunch there. There are 3 small taco places across the street from the hotel that had good food at much better prices.
TIP: The local walmart is not a far walk away (or a $4 cab ride). We got bottled water by the case there as the hotel does not give you bottled water and you cannot drink the water from the bathroom spigot.

Room Tip: Ask about your room ahead of time and confirm via email for the amenities you need.
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  • Stayed: July 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Terriette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2016

My son and I spent one night at La Tortuga. It was an extremely pleasant, albeit brief, stay. The staff (from the front desk to the bar to the room stewards) were extremely friendly and efficient. We booked a swim-up room and it was amazing. We could literally walk from our veranda or lanai into the pool. The hotel is located about a block from all the activity on Avenida Cinco which is the main drag in Playa del Carmen. Despite this, the hotel was quite quiet. Only a little noise intruded into our little slice of heaven. Breakfast is complimentary. You pick up your breakfast vouchers from the front desk and walk next door to the Como Como restaurant. There are three available breakfasts: the Continental, the Italiano and the International. If you are a big eater, you can order a la carte items from the menu and receive a 15% discount. There are many restaurants within easy walking distance of the hotel including Como Como where the 15% discount applies. Free entrance to two beach clubs is included in the room rate as are beach towels. However, I recommend getting to the beach early as beach chairs become scarce quite quickly. If you like a little more flexibility than you get at an all-inclusive, I highly recommend the La Tortuga Hotel & Spa. It is a lovely hotel.

  • Stayed: July 2016, travelled with family
    • Value
    • Rooms
    • Service
2  Thank CanAmT2A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2016

If I ever return to PDC, this is where I would stay. We stayed in a Jr. Suite for 5 nights. The room and facilities are clean and well-maintained. The staff is always friendly and helpful. The location is PERFECT! Not too close to the noise, but still well within walking distance to everything you could possibly need. Having the free breakfast available until 1pm is awesome.

Room Tip: Room 101 has private pool. The swim-up rooms are nice also. Any room is good.
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  • Stayed: July 2016, travelled as a couple
    • Value
    • Location
    • Service
2  Thank HuleHule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 29 August 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#35 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Price Range: $99 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Playa Del Carmen, Riviera Maya, Mexico

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