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“BUSINESS HOTEL ALSO GREAT FOR HOLIDAY MAKERS”

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One Playa Del Carmen
Ranked #84 of 217 Hotels in Playa del Carmen
GreenLeadersGold level
Reviewed 7 December 2016

I stayed here for a month as a solo traveller. The first week was business, and the next three was holiday. Excellent value, clean and modern with the nicest staff ever. Free breakfast served 7-11am. Washer/dryer, ironing facilities on site. Desktop computers available to use for free, you only have to pay 3 Pesos per page if printing. No "holiday" facilities like a pool for example, but the Caribbean Sea is a 10 minute stroll away so who cares? Special thanks to Cesar, Alma, Jazmin and Eric on reception, Gabriel and Diego on concierge duty and Señor Sonrier who serves breakfast every morning with a smile. Thank you from the English girl!

Room Tip: Rooms over the courtyard are the quietest.
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  • Stayed: November 2016, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Noah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica M, Gerente at One Playa Del Carmen, responded to this reviewResponded 16 December 2016

I would like to thank you for taking the time to relate your comments pertaining your time you spent with us at One Hotel. It was great to learn that you enjoyed all aspects of your stay with us. However what really makes me feel proud to hear is about the friendly and polite services provided by our staff. It has always been our aim to hire employees with a positive attitude who are able to embrace the Posadas philosophy and share our common values. I was delighted to learn from you that we succeeded.
Should your travels bring you back to our beautiful area in the future, we hope you will consider the One Hotel as your go-to hotel choice.

Yours in service,

Mónica Melgarejo
General Manager

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36 - 40 of 793 reviews

Reviewed 7 December 2016

Staff were welcoming. Only 15 mins away from the beach and ADO station. Very clean in the room. Offered what we need for the trip.

However the AC is too cold, and we only have a thin bedding instead of duvet in the room.

Stayed: December 2016
Thank Xinxin_lai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica M, Gerente at One Playa Del Carmen, responded to this reviewResponded 16 December 2016

Thank you for sparing your time in posting a review for our hotel. It was great to learn that you enjoyed all aspects of your stay with us. . Should your travels bring you back to our beautiful area in the future, we hope you will consider the One Hotel as your go-to hotel choice.

Kindly,

Mónica Melgarejo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2016 via mobile

Great front desk staff. Cesar and Rafael. They are very accommodating and helpful. I screwed up my booking and got there a day later to find there was no booking for me. Cesar came to the res us and solved the problem. I missed the free breakfast because I slept in. The beds are great quality and spotless.

Stayed: November 2016, travelled with friends
1  Thank Pearlieman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica M, Gerente at One Playa Del Carmen, responded to this reviewResponded 1 December 2016

Thank you for posting a review about your recent stay. It was great to learn that you enjoyed all aspects of your stay with us. It has always been our aim to hire employees with a positive attitude who are able to embrace our philosophy and share our common values. I was delighted to learn from you that we succeeded.
We hope we have the opportunity to host you again very soon, it will be our pleasure.

Kindly,

Mónica Melgarejo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2016

First of all, location location location!

This hotel is sandwiched between 3 big supermarkets (wallmart, a local one and MEGA comercial mexicana). It also has a big bus stop with its taxi base, tons of stores nearby, restaurants a plenty, banks and atms. Not to mention you're mere 2 blocks from a church, 3 from the famous cocobongo and 4 from the 5th avenue.
Also 6-7 blocks away from the ferry terminal for Cozumel.

Now lets talk about the hotel. The hotel is convenient but pretty simply.
Do not expect luxury amenities, this hotel is more simple than your average "business express" hotels.
The rooms are SMALLER than some of the cabins I've seen at cruise ships. (if you get to the 2 bedroom rooms). Bathrooms have decent size with all you need.
The staff was definitively very nice. Theres also breakfast included. Internet is VERY SLOW. (my 4g from AT&T was faster). And also there is a convenient tour operator in the lobby if you need to purchase tours and packages.
Most big operators pass their vans directly (including bestday).
Not to mention the hotel prices are pretty decent. As some hotels in this area are insane price wise AND the smaller boutique hotels in the 5th avenue can be NOISY as hell.

My only complain (not for this hotel particularly)
are those goddarn cube style pillows that are very very uncomfortable.

  • Stayed: November 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank CesarinPillin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica M, Gerente at One Playa Del Carmen, responded to this reviewResponded 1 December 2016

Thank you for posting a review about your recent stay. It was great to learn that you enjoyed all aspects of your stay with us. We hope we have the opportunity to host you again very soon, it will be our pleasure.

Kindly,

Mónica Melgarejo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2016

We were having troubles finding a decent place to stay in Playa, but so glad we chose this hotel! It's very close to the main tourist area and a short walk to the beach! It's also a 5 min walk to some very delicious restaurants!
Perfect for someone who will be spending most of their time wandering and adventuring! Breakfast included was also good!

Room Tip: Quiet, Convenient
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  • Stayed: November 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank Paige K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica M, Gerente at One Playa Del Carmen, responded to this reviewResponded 1 December 2016

Thank you for posting a review about your recent stay. It was great to learn that you enjoyed all aspects of your stay with us. We hope we have the opportunity to host you again very soon.

Kindly,

Mónica Melgarejo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One Playa Del Carmen

Address: 25 Avenida Norte Mz 97 Lt 01 s/n | entre Av. 12 Norte y 12 Bis Col.Centro, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#7 Best Value Hotel in Playa del Carmen
#22 Green Hotel in Playa del Carmen
Price Range: $85 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — One Playa Del Carmen 3*
Number of rooms: 108
Official Description (provided by the hotel):
Enjoy the Caribbean Sea and the Mayan Riviera with its stunning flora and beautiful beaches. Playa del Carmen, a popular tourist destination strategically located between Cancun and Tulum, is one of the most beautiful spots in the region. Choose to stay at One Playa del Carmen, an affordable hotel that guarantees a safe and comfortable stay. One Playa del Carmen is located within the Xop Inn Shopping Center on Calle 12 Norte (12th North Street), behind the ADO Alternate bus station, only a few streets away from Playa Mamitas and four blocks from la Quinta Avenida. A fabulous location that will let you easily discover the most beautiful spots in the city. The hotel is located on a street that connects to Playa del Carmen's most popular restaurants, bars, and night clubs. The ferry to Cozumel, an island that's a water-sport destination, is also located very close by. We remind you that the check-in time is from 3:00 PM. Check-out is at 1:00 PM. We suggest you use our express check-out service. ... more   less 
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Also Known As:
One Playa Del Carmen Riviera Maya, Mexico

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