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“Fantastic vacation!”
5 of 5 bubbles Review of Viva Wyndham Maya

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Viva Wyndham Maya
Ranked #84 of 213 Hotels in Playa del Carmen
Buenos Aires
Level Contributor
246 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
“Fantastic vacation!”
5 of 5 bubbles Reviewed 12 July 2012

Everything good and enjoyable. On the beach, all the facilities at hand.
Excellent service and staff. Very good food and drinks. All inclusive.
big rooms with double queen beds.
Excellent Mexican restaurant included. Musical shows every night. Water sports: everything advertised is given.

  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivyrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,433 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (593)
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Boston, MA
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 12 July 2012

Very average, at times below average property. Rooms wee ok, and clean. Food was decent. Coffee at the bars was really good. The property is small and not as posh as other hotels I've been with the same start rating. Food was decent, and some of the dishes were truly great but lacking presentation. Restaraunts on the property have really good food and service, totally different from main cafeteria. There was an annoying problem with not enough beach chairs and people reserving them early in the morning and not showing up until later. Staff does not watch for it. Also keep your towel, they get stolen and hotel charges you 20 for missing towel card. Service overall at the restaraunt is below average, sometimes its a language problem and sometimes staff just doesnt bother to meet your needs. While my vacation was ok, I will be going to a different hotel next time.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olga R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, 27 July 2012
Dear customer,


We appreciate the time you dedicated to write your remarks about your stay at Viva Wyndham Maya. Your review will assist us in our ongoing commitment to improve all aspects of our operations.

We regret not having been able to meet your expectations.

Thank you for the opportunity to serve you at our resort.

Kind regards,

General Manager
Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 10 July 2012

Stayed at the Viva Wyndham June 8 - 15, 2012. Hotel was nice, clean and well maintained. Most of the hotel staff was pleasant and helpful, but this was not alway the case at the front reception. We had a few difficult exchanges with the staff at the front reception mainly because of poor communication between them. Food was average at the buffett, nothing special but there was enough variety that you could always find something. The al-et-carte restaurants were fantastic, especially the Viva Cafe! The staff there couldn't have been nicer and the food amazing. We had our room changed because of excessive noise and a musty smell and were moved to a really nice room which was spotless and quiet. The beach was beautiful, but hard to walk along the waters edge because of slant on the sand, so we ended up walking around the resort to get daily exercise. The animation staff worked so hard to make things fun for people during the day and even put on shows in the evening that were really good. Shopping was great in Playa Del Carmen and an easy taxi ride from the resort which costs about $7.00 . We also took an excursion to Chitzen itza which was an amazing trip. Over all, a really good holiday in a nice resort in a perfect location.

Room Tip: A "superior" room at this hotel is just an average room. Noise can be a real issue at th...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wentso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, 27 July 2012
Dear customer,

Thank you so much for your valuable comments on your recent vacation at Viva Wyndham Maya. It is important for us to receive our guest's comments, since it is the most reliable source of information that enables us to improve our services and facilities.

Please remember that we would be glad to welcome you back at Viva Wyndham Maya.

Sincerely,

General Manager
Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SweetTpie10s
Level Contributor
51 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 10 July 2012

Stayed in this hotel twice in the past year. You really cant beat the price!! Located on the best part of Playacar. Every one that stays at this hotel really hangs out at the beach area (not so much the pool). The water is absolutely amazing ! The grounds are very pretty and they never placed me in a room that was that far from the beach. Food is decent, not amazing but not bad. A lot of choices. .Excellent guacamole. There is a very nice sitting area when you enter the hotel. That was our favorite part of the resort. We would go there every night around 5 for tea time and margaritas. This hotel also has a free bicycle rental which a lot of the other hotels (more expensive) do not even have.
The rooms were OK. The beds were not very comfortable at all and the sheets were not very soft. I am very picky about bathrooms though and I LOVED this bathroom. Has an amazing stall shower in a Mexican motif! Could have stayed in that shower for hours.
The grounds feel very 'Mexican' which was very nice. I had stayed at the RIU also and the grounds did not feel very Mexican at all.
THE MEXICANS ARE SO NICE AND GIVE THE BEST SERVICE!!
Would def go back!

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SweetTpie10s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, 27 July 2012
Dear customer,

Thank you for publishing your positive review on TripAdvisor.

Our continuous commitment is to provide a quality service to all off our guests. Therefore it is very rewarding receiving your positive feedback regarding your recent stay at our property. Please be sure that your comments will be taken into consideration.


Please do not forget that we will be pleased to welcome you back at Viva Wyndham Maya.



Best regards,

General Manager
Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 10 July 2012

Stayed at the Wyndham Maya for a week with my family (wife and 2 teenaged daughters). The rooms were decent and always kept clean by the housekeeping staff, loved the towel animals each day. The grounds are very well maintained and the staff is always working to keep them that way. Had a need for maintenance help the first day we were there and the assistance arrived quickly, the job got done right away and with a smile. Great service from the bartenders, especially Reuben and Petro at the Pool bar. Though there was always a different main ingredient each night, as others have mentioned, the majority of food at the buffet did get a bit repetitious, Found enough variety by eating by the pool bar and bbq to compliment the buffet and restaurants. Did get to eat at 3 of the restaurants on site and my favorites for the food were Portofino and Miramare but Don Diego's was great for the sombrero pictures. Beach is great, love the white sand and pretty water, though if you want a palapa for shade you better get there early. Animation staff did a great job keeping folks active and entertained. Evening shows were not top notch but we enjoyed watching them each night. Great location and value for the money. Enjoy your time in the sun and water!

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bman24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWyndhamMaya, General Manager at Viva Wyndham Maya, responded to this review, 27 July 2012
Dear customer,

It is really satisfactory to receive your positive feedback and to know that we were able to fulfill your expectations during your recent stay at Viva Wyndham Maya.

We will take your observations into consideration, as they will assist us in our ongoing commitment to improve our services and facilities.



Thank your for recommending our resort and please remember that we will be pleased to welcome you back.



Best regards,

General Manager
Viva Wyndham Maya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Viva Wyndham Maya

Property: Viva Wyndham Maya
Address: Paseo Xaman-Ha, Mza. Lote Holetero 5 | Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#52 Spa Hotel in Playa del Carmen
#58 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
Price range (per night): $233 - $463
Hotel Class:3.5 star — Viva Wyndham Maya 3.5*
Number of rooms: 604
Reservation Options:
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Also Known As:
Viva Wyndham Maya Hotel Playa Del Carmen
Viva Maya
Maya Viva Wyndham
Wyndham Hotel Playa Del Carmen
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Wyndham Maya
Viva Wyndham Maya Playa Del Carmen, Riviera Maya, Mexico

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